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Added 47 mins ago
E
Quality Engineer - Banking Mobile (iOS/Android) & Automation Testing
Experis
Toronto, ON
- Contract
End-to-End Digital Onboarding & KYC Testing: Design and extensively execute complex testing for the end-to-end customer digital onboarding lifecycle. This includes validating biometric…
Added 13 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect resolution. The ideal candidate will have experience…
Added 13 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness…
Added 13 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in planning, executing, and managing end-to-end testing for complex digital solutions, enterprise…
Added 15 hours ago
A
Senior Java Developer (Java / Spring Boot / React) – Backend & AI Features
Agilno
Toronto, ON
- Full-time
We are looking for a Senior Java Developer to join our team in the Greater Toronto Area (GTA) on a hybrid basis. This role focuses heavily on backend architecture and feature development…
Added 16 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Are you passionate about healthcare technology, quality assurance, automation, and process improvement? Fraser Health is seeking a talented Business Systems Analyst to support the MEDITECH…
Added 20 hours ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
We are seeking a Full-Stack Developer with a strong passion for user experience, modern interface design, and application development. The successful candidate will be responsible for…
Added 23 hours ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…The ideal candidate will be skilled in developing use cases, user stories, acceptance criteria, business process diagrams, and functional and technical specifications. The successful…
Added 23 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect resolution. The ideal candidate will have experience…
Added 1 day ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Identify manual activities, duplicate entry, control gaps, bottlenecks, and opportunities for process improvement and automation.
Added 1 day ago
B
Principal Software Engineer
Broadcom
Ottawa, ON
- $114,400 to $183,000 CAD / year
- Full-time
…cradle-to-grave lifecycle approach means ownership does not end at product ship: you will assist with customer trials, address field issues, ensure product sustainability, and/or drive…
Added 1 day ago
A
Sr. Manager, CRM Functional Lead / Architect
Avanade
Ottawa, ON
- Full-time
Define the end-to-end functional architecture, including workflows, security, user experience, data, reporting, integrations, and operating model impacts.
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect resolution. The ideal candidate will have experience…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect resolution. The ideal candidate will have experience…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect resolution. The ideal candidate will have experience…
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…The ideal candidate will be skilled in developing use cases, user stories, acceptance criteria, business process diagrams, and functional and technical specifications. The successful…
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…The ideal candidate will be skilled in developing use cases, user stories, acceptance criteria, business process diagrams, and functional and technical specifications. The successful…
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…The ideal candidate will be skilled in developing use cases, user stories, acceptance criteria, business process diagrams, and functional and technical specifications. The successful…
Added 1 day ago
LI
Senior Systems Testing/QA Specialist
Lotus IT Solutions
Toronto, ON
- Contract
Develop and maintain UI, API, service, and database test automation to improve coverage and delivery confidence.
Added 1 day ago
A
AI/ML Systems Engineer
Actalent
Ottawa, ON
- $55 to $79 CAD / hour
- Contract
This role focuses on building end-to-end software diagnostics and observability capabilities for software-defined vehicles, using state-of-the-art AI-powered embedded vehicle diagnostics…
Added 1 day ago
A
AI/ML Systems Engineer
Actalent
Ottawa, ON
- $55 to $79 CAD / hour
- Contract
This role focuses on building end-to-end software diagnostics and observability capabilities for software-defined vehicles, using state-of-the-art AI-powered embedded vehicle diagnostics…
Added 1 day ago
AD
Smart Home Programmer
AVI Design
Woodbridge, ON
- Full-time
We're looking for a Smart Home Programmer to configure, program and commission automation systems in high-end homes across the Greater Toronto Area and Muskoka. You'll turn design…
Added 1 day ago
PC
Cloud Architecture & Engineering, Director
Pwc Canada
Ottawa, ON · Toronto, ON
- Full-time
…monitor systems, and resolve incidents to maintain a seamless user…
Added 1 day ago
Sr. Software Development Engineer in Test, AI/ML
PlayStation Global
Waterloo, ON
We are hiring a Sr Software Engineer in Test specializing in ML/AI quality, including automation for model evaluation, LLM-assisted test generation, and validation of AI-powered workflows.…
Added 1 day ago
GV
AI Workflow Project Manager - Electrical Engineering Automation
GE Vernova
Markham, ON
- Full-time
Lead the planning, coordination, and operationalization of an end-to-end AI workflow for electrical engineering automation across the project lifecycle, partnering closely with the…

Ontario Medical Association

Analyst, Service Desk

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: Minimum of 2 years foundational understanding of how technology solutions are applied in real-world systems related experience
Posting language: English
Posted: Oct 1, 2026

Original job description

Are you looking to join one of Greater Toronto’s Top 2026 Employers?

The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job Summary

This position serves as a frontline enabler of the digital employee experience, providing high-quality technical support to OMA staff, subsidiaries, and governing Boards while contributing to operational resilience, cybersecurity improvements, automation, and continuous improvement.

In addition to core queue management duties, the role carries specialized ownership of meeting room technology, AV systems, hands-on automation development, and expanded responsibility for operational support across network, identity, and cloud environments.

How You Will Make a Difference

Provides technical support by resolving incidents and service requests across endpoints, collaboration platforms, identity, and access, using structured troubleshooting, AI-assisted insights, and root-cause analysis to ensure timely resolution.
Drives automation and self-service adoption by supporting and improving AI virtual agents and automated workflows, identifying high-volume use cases for automation, and contributing knowledge and training data to reduce manual effort and improve efficiency.
Supports technology change and service improvements by participating in projects, solution evaluations, deployments, upgrades, and user acceptance testing, while coordinating with internal teams and vendors to ensure smooth adoption and minimal business disruption.
Strengthens operational resilience and service quality by supporting endpoint and security operations, responding to security-related events, maintaining accurate asset and service data, and contributing to continuous improvement and ITIL-aligned service management practices.

Requirements that are important to us

Diploma in Information Technology, Computer Science, Computer Engineering or equivalent
Minimum of 2 years foundational understanding of how technology solutions are applied in real-world systems related experience
Experience in an IT Service Desk, End-User Support, or Technical Support role supporting a Microsoft-centric environment. Exposure to ITSM platforms, endpoint management, and automation tools
Required: ITIL Foundations, CompTIA A+ or equivalent foundational technical certification
Assets: M365 and Azure Fundamentals, Network+, IT Security Designations

Preference will be given to candidates with experience in CompTIA Security+ (or equivalent security awareness); Windows 11, macOS, iOS/Android device management; Microsoft 365 Administration (including Intune, Windows Defender, Autopilot); Basic Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting; Exposure to AI tools (copilot, virtual agents); Endpoint security management and security tools: Familiarity with antivirus/EDR platforms (Microsoft Defender); Automation / RPA tools: Power Automate / PowerApps / Flow Scripting; Scripting: Python, PowerShell for automation; Identity & Access Management: Active Directory, Azure AD/Entra ID, SSO, MFA configurations; Collaboration tools: Microsoft Teams, SharePoint

The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office.

What do we have to offer you?

A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
A commitment to growth and development through paid professional development and continuous in-house learning
A friendly and flexible hybrid work environment
Competitive total rewards package including a hiring salary range of $65,400-$69,490 plus pension plan and a bonus program
Exceptional group benefits package, including a spending account and a robust wellness program
An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions.

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We're excited to share this opportunity, which is an additional headcount being added to our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

Apply About employer

More about this job

Responsibilities

Resolve incidents and service requests across endpoints, collaboration platforms, identity, and access, while supporting security operations, asset data, and ITIL-aligned service quality. Improve employee technology services through automation and self-service, and support technology changes, deployments, meeting room systems, and operational resilience.

Requirements

Requires a diploma in Information Technology, Computer Science, Computer Engineering, or an equivalent qualification, at least two years of related experience, and experience supporting a Microsoft-centric environment. ITIL Foundations, CompTIA A+, or an equivalent foundational technical certification is required; experience with Microsoft 365, endpoint management, networking, security, automation, and scripting is an asset.

Skills

IT Service Desk Support
Technical Troubleshooting
Microsoft 365 Administration
Endpoint Management
Endpoint Security
IT Service Management
Automation
Power Automate
PowerShell
Python
Identity and Access Management
Active Directory
Azure Entra ID
Networking
Microsoft Teams
Meeting Room and AV Technology

Benefits

Pension Plan
Bonus Program
Group Benefits
Spending Account
Wellness Program
Paid Professional Development
Continuous In-House Learning
Flexible Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
End-User Support
Microsoft 365
Azure
Intune
Windows Defender
Windows 11
macOS
iOS
Android
Microsoft Teams
SharePoint
Active Directory
Azure Entra ID
Single Sign-On
Multi-Factor Authentication
TCP/IP
DNS
DHCP
VPN
Wi-Fi
ITIL
CompTIA A+
CompTIA Security+
Power Automate
PowerApps
Python
PowerShell
Endpoint Detection and Response
AI Virtual Agents

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