Jobs in Canada

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Added 5 mins ago
GP
Systems Analyst (D365 F&O, CRM & WMS)
Global Pharma Tek
ON · Ontario, Canada
- Contract
Strong hands-on Microsoft Dynamics 365 Finance and Operations (D365 F&O) / SCM experience, with solid functional and system knowledge across Product Information Management, Procure-to-Pay,…
Added 5 mins ago
T
ERP Business System Analyst
TEKsystems
Brampton, ON
- $60 to $65 CAD / hour
- Full-time
…requirements, review initial process and program designs; and support system implementations and upgrades including integration and report…
Added 5 mins ago
GS
Analyste d'Affaires Finance (Intermédiaire)
Groupe SII
Montreal, QC
- Full-time
Write functional specifications and document system and process workflows.
Added 20 mins ago
IH
Access Team Analyst
Interior Health Authority
Kelowna, BC
- Full-time
In accordance with established vision and values of the organization, the Access Team Analyst performs a variety of duties to ensure the provision of effective maintenance and support of…
Added 34 mins ago
GF
Commercial Credit Manager
GM Financial
Toronto, ON
- Full-time
Provide system orientation training for newly hired analysts and act as an ongoing mentor/resource for team members
Added 34 mins ago
GF
Credit Manager
GM Financial
Burnaby, BC
- Full-time
…on credit matters, and contributes to process improvements, system enhancements, and competitive credit…
Added 1 hour ago
AS
Retail QA Analyst
Apex Systems
Montreal, QC
- $75 to $100 CAD / hour
- Full-time
We are seeking an experienced QA Analyst to help ensure the quality and reliability of Retail technology solutions. This role will execute comprehensive testing across internally developed…
Added 1 hour ago
GF
Credit Manager
GM Financial
Toronto, ON
- Full-time
Provide system orientation training for newly hired analysts and act as an ongoing mentor/resource for team members.
Added 1 hour ago
C
Manufacturing Business Analyst (Cabico Coaticook)
Cabico&co
Coaticook, QC
- Full-time
We are seeking a Business Analyst to join our team at our Coaticook, QC site. Your mission: you will bridge the needs of the business and production teams with our technological solutions.…
Added 1 hour ago
L
SAP Functional Analyst
LCBO
Toronto, ON
- Full-time
SAP Functional Analyst (Sales and Distribution)
Added 2 hours ago
YU
Data Analyst
York University
Toronto, ON
- Full-time
…services, and other types of data as made available. The Data Analyst prepares detailed analytics, trend analyses, reports and dashboards for the School's management team. The incumbent…
Added 2 hours ago
H
System Analyst
hireVouch
Toronto, ON · North York, ON
- $80 to $90 CAD / hour
- Contract
Systems Analyst (Sustain Services) – 6 month contract with extensions
Added 2 hours ago
UO
Corporate Training Program Delivery Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
UCalgary Continuing Education is currently seeking a Full-time Limited Term Corporate Training Program Delivery Analyst for approximately 1 year.
Added 2 hours ago
TR
Endpoint Management Analyst
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $95,000 to $118,000 CAD / year
- Full-time
Reporting to the Lead, Endpoint Management, he Endpoint Management Analyst is responsible for the administration, configuration, and optimization of enterprise endpoints and related…
Added 2 hours ago
T
Senior Business Intelligence Analyst
TD
Montreal, QC
- Full-time
…expertise, building automations for marketing, analysis, and system maintenance using SQL knowledge, maintaining and optimizing SFMC for peak performance…
Added 2 hours ago
L
BES Continuous Improvement Jr. Analyst
Ledcor
Vancouver, BC
- Full-time
As the BES Continuous Improvement Jr Analyst, you will support the Supervisor of Performance Management (Metrics and Analytics) in tracking, analyzing and reporting the performance metrics…
Added 2 hours ago
I
Systems Analyst - Intermediate
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
Develop and document system architecture, technical designs, and specifications.
Added 2 hours ago
AC
Bilingual Talent Acquisition Analyst
Aramark Canada
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
Aramark Canada is recruiting a Bilingual Talent Acquisition Analyst to join our Talent Acquisition team.
Added 2 hours ago
SC
Analyste d'Affaires Finance (Senior)
SII Canada
Montreal, QC
- Full-time
Write functional specifications and document system and process workflows.
Added 2 hours ago
EI
Digital Applications Support Analyst
ExcelGens, Inc.
Montreal, QC
- Contract
Analyst, Digital Applications Support – Procurement
Added 2 hours ago
A
Intermediate C&P Analyst
Airswift
Calgary, AB
- Contract
Airswift is seeking a Contracts & Procurement Analyst to work with one of our O&G clients in Calgary, AB on a 1-year contract role.
Added 3 hours ago
SC
Project Manager (Term 12-18 months)
Sunrise Credit Union
Canada
- Full-time
Partners with department leaders to ensure appropriate system functionality exists to meet corporate and/or department goals and allow effeicient processes.
Added 3 hours ago
MC
Business Analyst
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
The Business Analyst collaborates with Information Technology and business units to assess, analyze, and document business and system requirements in support of effective solution delivery…
Added 3 hours ago
Senior Analyst, Lending Business Technology
BMO
Toronto, ON · YNG
The Senior Analyst will develop and execute comprehensive UAT scenarios, identify and document defects, support defect resolution and regression testing, and help assess release readiness.…
Added 3 hours ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,554.25 to $13,340.92 CAD / month
- Full-time
The Programmer Analyst II designs computer application solutions for existing complex or campus-wide computer systems.

Ontario Medical Association

Analyst, Service Desk

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 2 years foundational understanding of how technology solutions are applied in real-world systems related experience
Posting language: English
Posted: Oct 1, 2026

Original job description

Are you looking to join one of Greater Toronto’s Top 2026 Employers?

The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job Summary

This position serves as a frontline enabler of the digital employee experience, providing high-quality technical support to OMA staff, subsidiaries, and governing Boards while contributing to operational resilience, cybersecurity improvements, automation, and continuous improvement.

In addition to core queue management duties, the role carries specialized ownership of meeting room technology, AV systems, hands-on automation development, and expanded responsibility for operational support across network, identity, and cloud environments.

How You Will Make a Difference

Provides technical support by resolving incidents and service requests across endpoints, collaboration platforms, identity, and access, using structured troubleshooting, AI-assisted insights, and root-cause analysis to ensure timely resolution.
Drives automation and self-service adoption by supporting and improving AI virtual agents and automated workflows, identifying high-volume use cases for automation, and contributing knowledge and training data to reduce manual effort and improve efficiency.
Supports technology change and service improvements by participating in projects, solution evaluations, deployments, upgrades, and user acceptance testing, while coordinating with internal teams and vendors to ensure smooth adoption and minimal business disruption.
Strengthens operational resilience and service quality by supporting endpoint and security operations, responding to security-related events, maintaining accurate asset and service data, and contributing to continuous improvement and ITIL-aligned service management practices.

Requirements that are important to us

Diploma in Information Technology, Computer Science, Computer Engineering or equivalent
Minimum of 2 years foundational understanding of how technology solutions are applied in real-world systems related experience
Experience in an IT Service Desk, End-User Support, or Technical Support role supporting a Microsoft-centric environment. Exposure to ITSM platforms, endpoint management, and automation tools
Required: ITIL Foundations, CompTIA A+ or equivalent foundational technical certification
Assets: M365 and Azure Fundamentals, Network+, IT Security Designations

Preference will be given to candidates with experience in CompTIA Security+ (or equivalent security awareness); Windows 11, macOS, iOS/Android device management; Microsoft 365 Administration (including Intune, Windows Defender, Autopilot); Basic Networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting; Exposure to AI tools (copilot, virtual agents); Endpoint security management and security tools: Familiarity with antivirus/EDR platforms (Microsoft Defender); Automation / RPA tools: Power Automate / PowerApps / Flow Scripting; Scripting: Python, PowerShell for automation; Identity & Access Management: Active Directory, Azure AD/Entra ID, SSO, MFA configurations; Collaboration tools: Microsoft Teams, SharePoint

The OMA has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office.

What do we have to offer you?

A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
A commitment to growth and development through paid professional development and continuous in-house learning
A friendly and flexible hybrid work environment
Competitive total rewards package including a hiring salary range of $65,400-$69,490 plus pension plan and a bonus program
Exceptional group benefits package, including a spending account and a robust wellness program
An organization that has been recognized as a Greater Toronto’s Top Employers for six consecutive years.

As a condition of employment, OMA conducts background checks and reference checks for all open positions.

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We're excited to share this opportunity, which is an additional headcount being added to our team. Kindly be advised that our recruitment process does not involve the use of Artificial Intelligence.

The Ontario Medical Association is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.

Apply on LinkedIn About employer

More about this job

Responsibilities

Resolve incidents and service requests across endpoints, collaboration platforms, identity, and access, while supporting security operations, asset data, and ITIL-aligned service quality. Improve employee technology services through automation and self-service, and support technology changes, deployments, meeting room systems, and operational resilience.

Requirements

Requires a diploma in Information Technology, Computer Science, Computer Engineering, or an equivalent qualification, at least two years of related experience, and experience supporting a Microsoft-centric environment. ITIL Foundations, CompTIA A+, or an equivalent foundational technical certification is required; experience with Microsoft 365, endpoint management, networking, security, automation, and scripting is an asset.

Skills

IT Service Desk Support
Technical Troubleshooting
Microsoft 365 Administration
Endpoint Management
Endpoint Security
IT Service Management
Automation
Power Automate
PowerShell
Python
Identity and Access Management
Active Directory
Azure Entra ID
Networking
Microsoft Teams
Meeting Room and AV Technology

Benefits

Pension Plan
Bonus Program
Group Benefits
Spending Account
Wellness Program
Paid Professional Development
Continuous In-House Learning
Flexible Hybrid Work Environment

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
End-User Support
Microsoft 365
Azure
Intune
Windows Defender
Windows 11
macOS
iOS
Android
Microsoft Teams
SharePoint
Active Directory
Azure Entra ID
Single Sign-On
Multi-Factor Authentication
TCP/IP
DNS
DHCP
VPN
Wi-Fi
ITIL
CompTIA A+
CompTIA Security+
Power Automate
PowerApps
Python
PowerShell
Endpoint Detection and Response
AI Virtual Agents

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Work requirements

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