Cashier and Reception Coordinator

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

The Cashier & Reception Coordinator serves as the first point of contact for customers, visitors, vendors, and healthcare partners entering the store and office. This role is responsible for creating a welcoming and professional first impression while supporting efficient store operations.

The successful candidate will manage customer transactions, greet and direct visitors, coordinate visitor sign-in procedures, support customer order pickups and returns, and maintain a clean and organized store environment. By handling these responsibilities, the Cashier & Reception Coordinator enables Retail Sales Consultants to focus on serving customers and meeting their needs.

Job Title: Cashier and Reception Coordinator

Location: Ontario Medical Supply, Ottawa (1100 Algoma Road, Ottawa, ON K1B 0A3)

No. of Positions: 1

ATR: #5221

Salary: $18.50 - $20.50/hour

Type: Full-Time, Permanent

This job posting is for an existing vacancy.

Job Responsibilities:

Reception & Visitor Management

• Welcome customers, visitors, vendors, and healthcare partners in a warm, friendly, and professional manner.
• Serve as the first point of contact for all visitors entering the store and office.
• Direct visitors to the appropriate department, staff member, or meeting location.
• Notify staff when visitors arrive for scheduled meetings or appointments.
• Maintain visitor sign-in and sign-out procedures.
• Issue, collect, and manage visitor access passes, badges, or credentials as required.
• Maintain accurate visitor logs and records in accordance with company policies.
• Ensure reception and waiting areas remain clean, organized, and welcoming at all times.

Customer Transactions

• Process customer payments accurately and efficiently.
• Handle cash, debit, credit card, and other payment methods in accordance with company procedures.
• Issue receipts and maintain accurate transaction records.
• Balance and reconcile cash drawers and daily transactions.
• Resolve transaction-related questions and provide exceptional customer service at checkout.

Customer Follow-Up & Order Management

• Contact customers when orders are ready for pickup.
• Coordinate and track customer order pickups.
• Follow up on outstanding orders awaiting collection.
• Process returns and restock merchandise for orders not picked up within established timelines.
• Maintain accurate documentation related to customer orders, pickups, and returns.

Store Support & Operations

• Support Sales Consultants by completing transactions allowing them to focus on customer consultations.
• Maintain a clean, organized, and professional retail environment.
• Assist with merchandising, product replenishment, and inventory organization as required.
• Support store opening and closing procedures.
• Assist with general administrative and operational duties as assigned.

Customer Experience

• Deliver exceptional customer service during every interaction.
• Build positive relationships with customers, visitors, and colleagues.
• Respond to customer inquiries and direct complex requests to the appropriate team member.
• Demonstrate professionalism, empathy, and a customer-first approach.

Growth & Development

• Develop knowledge of products, services, and customer needs.
• Participate in ongoing training and development opportunities.
• Build the skills and competencies required to progress into a Retail Sales Consultant or Customer Service/Support position.

Qualifications:

Required

• Fluently bilingual in English and French (spoken and written).
• High school diploma or equivalent.
• Experience with point-of-sale systems and Microsoft Office applications.
• Strong communication and interpersonal skills.
• Professional, friendly, and welcoming demeanor.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience in a healthcare, pharmacy, medical supply, or related environment.
• Experience handling cash and reconciling transactions.
• Experience with reception, front desk, or visitor management responsibilities.

Skills & Attributes

The ideal candidate will be:

• Warm, friendly, and approachable.
• Professional and polished in both appearance and communication.
• Reliable, organized, and detail-oriented.
• Customer-focused with a sincere desire to help others.
• Comfortable working independently and as part of a team.
• Adaptable and able to manage multiple tasks throughout the day.
• Interested in developing a long-term career within the organization.

Physical Requirements

• Ability to stand for extended periods.
• Ability to lift and move merchandise up to 25 lbs.
• Ability to perform general retail housekeeping, stocking, and organizational duties.

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.