Director, Quality Management

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

Provide Quality leadership and guidance to the various lines of business within Ontario Medical Supply and Royal Drugs, including support departments. Integrating quality, safety, and risk management practices within the workplace. Supporting the Royal Drugs business with management of the QMS infrastructure as well as providing support in their mission to maintain compliance.

Job Title: Director, Quality Management

Location: Ontario Medical Supply: Mississauga (2785 Skymark Avenue, Unit 2 Mississauga, ON L4W 4Y3) or Ottawa (1100 Algoma Road, Ottawa, ON K1B 0A3)

No. of Positions: 1

ATR: # 5238

Salary: $120,000 - $130,000/year

Type: Full-Time, Permanent

Job Responsibilities:

• Responsible for developing, executing and maintaining the company’s quality management system
• Oversee ISO, cGMP & Regulatory Compliance for the Pharmaceutical Warehouse, device distribution and Pharmaceutical Wholesaling activities.
• Accountable for leading initiatives which drive the sustainability of the company’s Quality Management and Certification Program (ISO 9001), regulatory/legal requirements such as licensing with Health Canada (i.e. Medical Devices Establishment License, Drug Establishment License, Narcotic License) and compliance with client contractual agreements (e.g. Key Performance Indicators (KPIs), site visits, client satisfaction surveys, product/service complaints)
• Accountable for internal document control and safeguarding
• Lead all internal and external audit activities
• Report to Senior Management on the performance of the quality management system, including opportunities for improvement
• Provides support to the Royal Drugs pharmacy operations in evaluating risk and assists in establishing quality indicators
• Support the operations teams with review of internal processes, especially those which impact quality of product / services
• Conduct analysis of data (e.g. audit reports, product investigations, calibration logs)
• Support the production and analysis of Homecare quality metrics
• Develop, implement and maintain internal auditing parameters
• Lead product investigations, conduct vendor evaluations, attend product review committees
• Conduct periodic management review meetings
• Develop and implement education / training / awareness programs to promote the quality management system
• Provide leadership, mentorship and coaching to a team of Quality, Safety and Risk Associates
• Manage standard people processes (e.g. performance, recruitment, onboarding, and development activities)
• Ensure effective collaboration within own team and perform other duties as required.

Qualifications:

• Minimum of 10 years’ quality assurance/quality control experience within the medical and pharmaceutical industry
• Minimum of 5 years’ progressive management experience
• Knowledge in relevant legislation, regulations, standards and ISO9001 requirements
• Knowledge of NAPRA standards is an asset
• Experience in the Healthcare industry is an asset
• University / college degree: Science degree or equivalent
• Other certifications: Certified Quality Auditor (CQA) or similar

Skills:

• Process improvement
• Strategic planning
• Strong communication skills, both verbal and written (e.g. informing others)
• High degree of analytical and observational skills
• Detail oriented and thorough
• Dealing with Complexity
• Proficient with Microsoft Office – including Excel, Word and Outlook
• Ability to utilize AI
• High interpersonal skills - able to interact and drive results working with others at all levels of the organization
• Has empathy and understanding of business context - able to relate quickly with other party

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.