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Added 10 mins ago
CC
Retail Store Manager
Canna Cabana
Chatham-Kent, ON · Chatham, ON
- $50,000 CAD / year
- Full-time
Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license.
Added 25 mins ago
E
Stagiaire Développeur de Logiciels
Ericsson
Montreal, QC
- Full-time
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Added 25 mins ago
VC
Underwriting Assistant (Fixed-Term, 12 Months))
Victor Canada
Canada
- Temporary
…closely with underwriters, brokers, and internal partners to help maintain data quality, support service delivery, and contribute to a smooth end-to-end underwriting…
Added 40 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps plein jour
Shoppers Drug Mart
Saint-Bruno-de-Montarville, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 55 mins ago
CP
Admin Supervisor
Cheswold Park Hospital
Halifax, NS
- Full-time
Hours: Full-time, Monday to Friday, 9.00 5.00
Added 55 mins ago
FH
Simulation Operations Specialist - Operations Centre
Fraser Health Authority
Surrey, BC
- $35.36 to $50.83 CAD / hour
- Full-time
We are hiring a Full Time Simulation Operations Specialist - Operations Centre to join our team in Surrey, B.C.
Added 55 mins ago
EM
Maintenance Technician
Edon Management
Stony Plain, AB
- Full-time
…our building operations in the Acheson/Stony Plain area. This full-time role is ideal for someone who enjoys variety, works well independently, and brings a practical, problem-solving…
Added 55 mins ago
SB
Custom Home Carpenter
Smithwood Builders Inc.
North Vancouver, BC
- $30 to $46 CAD / hour
- Full-time
Complete framing, finishing, installation, and general carpentry work according to project requirements and individual experience.
Added 55 mins ago
Mechanical (Thermal/Vibration) Test Engineer
Moment Energy
Surrey, BC
Independent energy is here. Help us deploy it.
Added 55 mins ago
J
Graphic Designer
JLL
Edmonton, AB · Vancouver, BC
- Full-time
…relevant experience to a new industry, join our team as we help shape a brighter way…
Added 1 hour ago
GA
Customer Success Manager, Enterprise
GC AI
Canada
- Full-time
We proudly offer the following benefits for our full-time employees:
Added 1 hour ago
Senior Accountant
International SOS
Edmonton, AB · Leduc, AB
This is a full-time Monday to Friday position based in Edmonton, with hybrid/remote flexibility.
Added 1 hour ago
FI
Accounts Receivable Specialist
Formations Inc
AB · Edmonton, AB
- Full-time
…branch teams, you will provide updates on collection statuses, help resolve account discrepancies, and support timely payments while maintaining accurate financial records in Dynamics 365…
Added 1 hour ago
O&
Cook - Maison Selby
Oliver & Bonacini
Toronto, ON
- Full-time
…enjoyment, and a hidden speakeasy where the party continues, you’ll help craft memorable moments in a space full of character and charm. This is the perfect environment for hospitality…
Added 1 hour ago
Program Eligibility Assessor
Government of Alberta
Edmonton, AB
The Employment and Financial Services Division is working to help better connect Albertans to programs and services and to ensure Albertans have access to the right services at the right…
Added 1 hour ago
AC
General Maintenance Worker- Remote Lodge Chapleau, ON
Aramark Canada
Chapleau, ON
- Full-time
…belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what…
Added 1 hour ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
North Bay, ON
- Full-time
…collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all…
Added 1 hour ago
SD
Front Store Supervisor, Hourly Full Time Evening
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
BT
Administrative Assistant
Baker Tilly Canada
Rocky Mountain House, AB
- Full-time
…expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate with a dynamic team of professionals, united by a shared commitment to…
Added 1 hour ago
C
Roadmaster
CPKC
Cranbrook, BC
- Full-time
Maintain CPKC’s full compliance with Transport Canada regulatory protocols, safeguarding standards of safety and operational integrity
Added 1 hour ago
P
Pet Groomer & Salon Trainer
PetSmart
Mississauga, ON
- Full-time
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Added 1 hour ago
P
Pet Groomer & Salon Trainer
PetSmart
Kingston, ON
- Full-time
Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
Added 1 hour ago
P
Store Manager - Southcentre Mall
Pandora
Calgary, AB
- Full-time
…This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Store Manager, you will…
Added 1 hour ago
Security Systems Installation Coordinator
Talencore
ON · Central Toronto (North Toronto West), Ontario
This is a full-time, on-site position based in Markham, Ontario. You’ll work from our office five days a week, report to the Installation Manager, and help keep projects moving from…
Added 2 hours ago
SI
Associate Claims Bordereau Analyst
Sovereign Insurance
Calgary, AB · Vancouver, BC · Winnipeg, MB
- Full-time
At Sovereign Insurance, a wholly owned subsidiary of The Co-operators General Insurance Company, we believe leadership is shaped by purpose, collaboration, and meaningful contribution. When…

Ontario Northland

Spare Customer Call Centre Representative

Remote, Canada

Remote

RATE OF PAY: $26.1559 - $29.0621/hour (Increases set out as per the collective agreement. · Full-time

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Job details

Pay: RATE OF PAY: $26.1559 - $29.0621/hour (Increases set out as per the collective agreement.
Job type: Full-time
Workplace: Remote
Apply by: Jan 25, 2027
Experience: 2-3 year’s experience providing customer service in a fast-paced environment, preferably in a call centre setting
Posting language: English
Posted: Oct 27, 2026

Original job description

POSITION: Spare Customer Call Centre Representative
REPORTS TO: Supervisor Customer Service
DEPARTMENT: Passenger Services
LOCATION:        Remote (Northern Ontario)
REFERENCE:   500-56C-27
RATE OF PAY: $26.1559 - $29.0621/hour (Increases set out as per the collective agreement. Full rate effective after 1 year of service)

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:
The Customer Call Centre Representative is responsible for receiving and relaying of information from incoming calls, live chat as well as various media platforms.

MAJOR DUTIES/ RESPONSIBILITIES:

Sells ONTC bus/train and interline tickets over the phone
Provides fare and schedule information for all services to the general public
Performs daily audit functions in order to reconcile paperwork and daily sales
Responds to incoming customer enquiries via email, phone or other correspondence
Responds to customer concerns and complaints
Use of Bus Parcel Express software to provide quotes over the phone
Customers who visit the company web page can access the service of CCCR via Live Chat
Monitor and answer enquiries through Social Media platform
Communicates with Customer Service Sales Agents, Motor Coach Operators and Control Centre
Call Centre is a 24/7 operation with rotating day, evening, and night shifts

REQUIREMENTS:

Secondary School Diploma or General Educational Diploma (GED)
2-3 year’s experience providing customer service in a fast-paced environment, preferably in a call centre setting
Must be fluent in both official languages (English and French)
Must be able to pass a French language proficiency test
Must be able to work shift work as well as weekends and holidays
Ability to work independently at home with a secure workspace, in a room or office with a door that closes it off from noises and distractions
Must have an Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (at least 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth)
Strong computer skills and experience using Windows based applications
Excellent oral and written communication skills
Project a positive and helpful image at all times
Previous experience dealing with reconciliation for multiple transactions
Working knowledge of media platforms (ie. Facebook, Twitter)
Ability to work independently
Must have the flexibility necessary to adapt to changing schedules
Working knowledge of Accessibility Regulations (AODA)
Commitment to health and safety

CLOSING DATE: November 5, 2026 no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.

PRE-EMPLOYMENT REQUIREMENTS: The successful candidate will be required to pass the following clearances: criminal record check, employment references, and education verification.

At Ontario Northland, we are committed to employment equity. We value the unique skills and experience each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require accommodation, please contact Human Resources.
ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.
Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, pour plus de renseignements.

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More about this job

Responsibilities

The representative is responsible for managing incoming customer inquiries via phone, live chat, and social media while processing ticket sales and schedule information. They also perform daily audit functions to reconcile sales paperwork and provide quotes using specialized parcel software.

Requirements

Candidates must possess a secondary school diploma or GED and have 2-3 years of customer service experience, preferably in a call centre. Fluency in both English and French is mandatory, along with the ability to work rotating shifts including weekends and holidays.

Skills

Customer service
Call centre operations
Bilingualism
French language proficiency
Data reconciliation
Social media management
Bus parcel express software
Windows applications
Communication skills
Conflict resolution
AODA compliance
Time management
Independent work
Technical troubleshooting

Benefits

Defined benefit pension plan
Paid vacation
Paid personal leave days
Discounted transportation
Health benefits

Remote locations

Northern Ontario, Canada

Remote locations (standardized)

Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Remote Work
Transportation
Bilingual
French
English
Reconciliation
Social Media
Live Chat
AODA
Windows
Data Entry
Scheduling
Public Relations
Ticket Sales
Passenger Services
Shift Work
Communication
Technical Support

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