Jobs in Canada

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Added 4 mins ago
GF
Entry-Level Insurance Sales Advisor (LLQP Sponsored)
Greenstone Financial Services Canada
Toronto, ON · North York, ON
- $42,000 to $60,000 CAD / year
- Full-time
Greenstone Launch – Licensed Sales Advisor Development Program
Added 4 mins ago
T&
Director (Lead) - Corporate Occupier
Turner & Townsend
Toronto, ON
- Full-time
Fostering a high-performing, collaborative "Stronger Together" culture that supports employee development, engagement, and professional growth.
Added 4 mins ago
FC
Academic Advisor
Fanshawe College
Borden, ON
- Full-time
Reporting to the Operations Manager, CAF – Fanshawe, the Academic Advisor (AA) supports the academic lifecycle of students by offering academic and personal advising to students grounded in…
Added 18 mins ago
VC
Physician, Richmond Hospital
Vancouver Coastal Health
Richmond, BC
- Full-time
Grow your career with employer-paid training and leadership development opportunities
Added 18 mins ago
TC
Key Account Manager
Toromont Cat
Sudbury, ON
- Full-time
Relationship-driven role: Be a trusted advisor to customers across your territory.
Added 33 mins ago
S
Manager, Advisor Excellence, Business Banking - Toronto
Scotiabank
Toronto, ON
- Full-time
The Manager, Advisor Excellence, contributes to the development and implementation of multi-segmented multi-channel training plans to support Business Banking’s achievement of strategic…
Added 34 mins ago
Employee Relations - Employee Relations Partner
The Erb Group
Mississauga, ON
The Employee Relations Partner serves as a trusted advisor to employees and leaders, providing guidance on workplace matters while fostering a respectful, engaged, and high-performing…
Added 34 mins ago
IF
Tax Advisor, Canadian Corporate Tax and Advisory Services
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Has at least four years of relevant experience in Canadian corporate taxation; relevant cross-border tax experience is considered an asset;
Added 34 mins ago
R
Financial Planning Specialist
RBC
AB
- Full-time
…RBC. As a valued partner, you will also assist with business development, opportunity spotting and revenue…
Added 34 mins ago
R
Associate
RBC
Ottawa, ON
- Full-time
Ad hoc analysis on products and/or accounts as directed by the Advisor Team.
Added 34 mins ago
SL
Business Development Partner
Sun Life
Toronto, ON
- Full-time
Must hold a valid Life Insurance Agent’s license in the province where this role is located · Must hold a valid Mutual Fund license or obtain it within the first 90 days
Added 34 mins ago
SL
Business Development Consultant
Sun Life
Toronto, ON
- Full-time
The primary purpose of the Business Development Consultant (BDC) is to recruit, onboard, coach and develop experienced advisors. You will play an important role in helping these advisors…
Added 48 mins ago
C&
Senior Development Manager, Project & Development Services
Cushman & Wakefield
Toronto, ON
- Full-time
The Senior Development Manager will provide daily management of all project activities from team organization, planning, public approvals, design, construction, commissioning and occupancy.…
Added 48 mins ago
CI
Senior Property Manager
Colliers International
Toronto, ON
- Full-time
…with clients, tenants, and vendors while serving as a trusted advisor and delivering strategic solutions to optimize property…
Added 48 mins ago
C
Senior Director, Capital Markets Finance
CIBC
Toronto, ON
- Full-time
As Senior Director, Capital Markets Finance, you will report to and act as a senior advisor the Capital Markets CFO, supporting the broader CFO mandate across financial performance,…
Added 48 mins ago
A
Human Resources Manager
Agropur
Don Mills
- Full-time
RegularThe Human Capital Manager acts as a trusted advisor and influencer to site managers in Alberta and Manitoba (Edmonton Milk, Edmonton Ice Cream, and Winnipeg). The incumbent provides…
Added 1 hour ago
Manager, Planning & Estimating, Pacific Link
Trans Mountain
Calgary, AB
…Estimating, Pacific Link. In this position, you will provide leadership and oversight for project planning, scheduling, estimating, forecasting, and project development activities…
Added 1 hour ago
Banking Advisor Trainee - Ouellette & Park
Scotiabank
Windsor, ON
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal…
Added 1 hour ago
OP
Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 1 hour ago
KV
Director, Private Capital Investments
Kilmer Van Nostrand Co. Limited
Toronto, ON
- Full-time
Kilmer Group is a multi-generational platform for business development and investment, built on operational excellence, long-term stewardship, and trusted relationships. Headquartered in…
Added 1 hour ago
MD
Enterprise Communications and Marketing Director - Communications Manager 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 1 hour ago
AC
Analyste Principal(e) - Contrôle Financier, OPEX Et Transformation
Aston Carter
Mirabel, QC
- $50 to $65 CAD / hour
- Contract
Le rôle est offert selon un modèle de travail hybride nécessitant une présence au bureau trois jours par semaine et deux jours en télétravail
Added 1 hour ago
AC
Manager, Employment Tax & Global Mobility Payroll
ACCA Careers
Calgary, AB
- Full-time
Provide guidance on employee mobility programs, cross-border employment arrangements, compensation structures, and benefits · Work closely with global teams to support multinational clients and deliver coordinated cross-border solutions
Added 1 hour ago
AC
Global Mobility Tax - Senior Manager
ACCA Careers
Calgary, AB
- Full-time
…while leveraging local and global teams in areas such as policy development and design, payroll, immigration, and automation. Your main objective is to be a trusted tax advisor to clients,…
Added 1 hour ago
PQ
Director, Technical Product Management
Prime Quadrant
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
…management, user journeys, business analysis, prioritization, and…

Ontario Power Generation

Senior Operational Readiness & Service Transition Advisor (ITSM)

Oshawa, ON, Canada

Salary Range: $1,664.34 - $2,622.59 · Full-time

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Job details

Pay: Salary Range: $1,664.34 - $2,622.59
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Posting End Date: 24/11/2026

Status: Regular

Number of Openings: 1

Education Level: 4 Year University degree in Business or Information Systems.

Base Location: 1908 Colonel Sam Drive, Oshawa, Ontario L1H 8W8

Shift: Days and/or rotating shifts including nights, weekends and holidays

Travel Required: 10%

Salary Range: $1,664.34 - $2,622.59

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Operational Readiness & Service Transition Advisor (ITSM).

Job Overview

Reporting to the IT Service Manager, this position is responsible to lead the rollout, governance, and maturation of Operational Readiness, ensuring new, changed, and decommissioned services are supportable, production-ready, and backed by evidence-based, auditable decisions. The role will also serve as a Major Incident Commander and drive continuous improvement across ITSM processes, ServiceNow enablement, and executive reporting.

Key Accountabilities

Lead the rollout, governance, and maturation of Operational Readiness for new, changed, and decommissioned services, applying ITIL 4 principles, establishing risk-proportionate requirements, facilitating readiness gates, validating evidence, and providing clear go-live, conditional-go, or defer recommendations.
Validate that support ownership, operating models, documentation, monitoring, escalation, knowledge, CMDB, continuity, rollback, Hypercare, and exit criteria are defined before production transition, tracking gaps, risks, and mitigation commitments through closure to ensure operational acceptance remains evidence-based and auditable.
Partner with project delivery teams, product managers, application and infrastructure teams, Architecture, Cybersecurity, Service Desk, vendors, and service owners to drive accountable decisions, influencing without authority and constructively challenging unclear ownership, weak evidence, and unresolved operational risk.
Serve as a Major Incident Commander within a 24/7 on-call rotation, coordinating high-priority service restoration, technical teams, and stakeholder communications, and supporting post-incident reviews and Problem Management hand-off.
Translate Operational Readiness and ITSM needs into business requirements, workflows, controls, approvals, dashboards, and reporting in ServiceNow.
Improve Service Catalogue and Request Management, including request models, ownership, workflows, controls, and measures.
Define KPIs, SLAs, OLAs, readiness-quality measures, incident trends, and residual-risk reporting, providing executive reporting and audit-ready evidence and translating emerging trends into actionable leadership recommendations.
Drive continuous improvement and automation by identifying control gaps, recurring failures, and automation opportunities, documenting requirements, mapping processes, defining roles and RACI models, writing user stories and acceptance criteria, and supporting UAT, implementation reviews, and root-cause investigations.

Qualifications

4 Year University degree in Business or Information Systems.
Over 4 years of experience in IT Service Management (ITSM) practices, with a solid understanding of ITSM frameworks, processes, and the ability to work independently under pressure.
ITIL 4 Foundation certification is required; advanced ITIL 4 certification and demonstrated application of ITIL practices across Operational Readiness, Incident, and Major Incident Management are preferred.
Significant Operational Readiness, Service Transition, or production-governance experience in a complex or regulated organization; experience building or materially maturing an Operational Readiness capability is strongly preferred.
Experience leading Major Incident response, including coordinating service restoration and stakeholder communications, and the ability to participate in a 24/7 on-call rotation.
Experience with ServiceNow, including Incident, Major Incident, Request, Knowledge, Change, and CMDB, is preferred.
Strong ITSM business analysis and process design skills, including requirements documentation, process mapping, RACI models, user stories, acceptance criteria, and UAT.
Demonstrated executive presence, facilitation skills, risk awareness, and disciplined follow-through, with the ability to influence without authority and provide constructive challenge.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact AODA@opg.com.

What makes a career at OPG different?

With operations across Ontario, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low-carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation, OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

The Darlington New Nuclear Project is leading the way in the advancement of Small Modular Reactor (SMR) technology in Canada – the future of nuclear power generation! Using new and innovative technologies such as small modular reactors, hydrogen and battery storage, while expanding our hydroelectric and nuclear portfolios, we are changing the electricity landscape in Ontario.

Important Information

The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose, priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.

All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

Please submit your application online at https://jobs.opg.com/. OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

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More about this job

Responsibilities

Lead the governance and maturation of operational readiness for new, changed, and decommissioned IT services, ensuring evidence-based production acceptance and managing risks through closure. Command major incidents, improve ITSM processes and ServiceNow workflows, and provide executive reporting on service performance, readiness, and residual risks.

Requirements

Requires a four-year university degree in Business or Information Systems, more than four years of ITSM experience, and ITIL 4 Foundation certification. Candidates should bring significant operational readiness or service transition experience, major incident leadership capability, ServiceNow familiarity, and strong process design, facilitation, and stakeholder-influence skills.

Skills

Operational Readiness
IT Service Management
Service Transition
Major Incident Management
Incident Management
ITIL 4
ServiceNow
Risk Management
Process Design
Business Analysis
Stakeholder Communication
Executive Reporting
Requirements Documentation
Process Mapping
UAT
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL 4
ITIL 4 Foundation
Operational Readiness
Service Transition
Production Governance
ServiceNow
Incident Management
Major Incident Management
Request Management
Service Catalogue
Knowledge Management
Change Management
CMDB
Problem Management
Risk Management
Service-Level Agreements
Operational-Level Agreements
KPIs
RACI Models
User Stories
Acceptance Criteria
UAT
Process Mapping
Continuous Improvement
Automation
Hypercare
Cybersecurity
Utilities

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Jobs in Canada