Jobs in Canada

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Added 7 mins ago
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Youth Worker
360°kids
Markham, ON
- Full-time
Must have a valid G driver’s license and a reliable vehicle available for every shift
Added 7 mins ago
C&
Senior Development Manager, Project & Development Services
Cushman & Wakefield
Toronto, ON
- Full-time
The Senior Development Manager will provide daily management of all project activities from team organization, planning, public approvals, design, construction, commissioning and occupancy.…
Added 7 mins ago
OA
Sales Manager - Porsche Centre Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
Porsche Centre Richmond is seeking a Full-Time Sales Manager to join our growing team.
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Service Advisor-OpenRoad Toyota Peace Arch
OpenRoad Auto Group
Surrey, BC
- Full-time
Work closely with manager and assistant manager to coordinate the work flow through the shop.
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Practice Manager - Green Plaza Dental
dentalcorp
Calgary, AB · Green Plaza Dental
- Full-time
Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process
Added 7 mins ago
CI
Senior Property Manager
Colliers International
Toronto, ON
- Full-time
This position is for a Senior Property Manager based in downtown Toronto***
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Senior Associate
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- Full-time
Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
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Manager, Valuations
Allied
Toronto, ON
- Full-time
…across Allied’s national platform through rigorous analysis, process leadership, and strong stakeholder collaboration. As Manager, Valuations will play a key role in the internal valuation…
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Senior Valuation Accountant
Allied
Toronto, ON
- Full-time
Support the internal valuation of the Company’s investment property portfolio. Reporting to the Manager, Valuations, the role will prepare property-level valuations, maintain valuation…
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A
Human Resources Manager
Agropur
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- Full-time
RegularThe Human Capital Manager acts as a trusted advisor and influencer to site managers in Alberta and Manitoba (Edmonton Milk, Edmonton Ice Cream, and Winnipeg). The incumbent provides…
Added 7 mins ago
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Culinary Manager
Levante Living
Port Hope, ON
- $30.76 CAD / hour
- Full-time
The Manager, Culinary Experience will be responsible for:
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Service Advisor
Tirecraft
Port Hope, ON
- Full-time
Invoice all product and service sales once complete and process payment immediately.
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Civil Engineering Inspector
WSP
Thornhill, ON
- Full-time
…available. Reporting to the Construction Audit and Inspection Manager, you will help ensure civil utility infrastructure is constructed safely, accurately, and in accordance with design,…
Added 7 mins ago
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Mechanical Engineer
Sedgman
Vancouver, BC
- Full-time
…strong knowledge and experience specifically in mechanical process equipment, platework and piping. This individual will be responsible for a variety of tasks, ranging from engineering…
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Dual Senior Manager-Revenue Management
Marriott
Calgary, AB
- Full-time
Assists with account diagnostics process and validates conclusions.
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Assistant Rooms Operations Manager
Marriott
Kelowna, BC
- Full-time
Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
Added 22 mins ago
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Assistant Manager of Support Services (6-Month Contract)
Compass Group Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Must have nutritional management certificate or willingness to enroll in course
Added 22 mins ago
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Solutions Architect
LanceSoft, Inc.
Toronto, ON
- Contract
…initiative also includes the implementation of Asset Configuration Manager (ACM) to enable condition-based maintenance strategies and improved asset health…
Added 22 mins ago
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Environmental Services Manager , Senior Living (Contract)
Compass Group Canada
Windsor, ON
- Full-time
…be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be…
Added 22 mins ago
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Manager, Financial Reporting
Black Diamond Group
Calgary, AB
- Full-time
Black Diamond Group’s Corporate Accounting department has a full-time position for Manager, Financial Reporting.
Added 22 mins ago
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Material Handler (3 Month Contract)
Precision Record Pressing
Burlington, ON
- Contract
Candidates must reside in Canada and be legally authorized to work in Canada without sponsorship now or in the future · Must have strong attention to detail
Added 22 mins ago
TS
Territory Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Territory Manager drives sustainable sales growth, profitability, and account development within the assigned territory by promoting and selling the Company's products and services to…
Added 22 mins ago
DG
Chef exécutif - Executive Chef - Campement minier (Fly-in, Fly-out)
Dexterra Group
Montreal, QC
- Full-time
MAPAQ Food Hygiene and Sanitation Manager Certification is highly recommended;
Added 22 mins ago
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Imaging Specialist (5-month contract)
Access | Information Management
Calgary, AB
- Full-time
Must possess basic PC computer skills
Added 22 mins ago
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Automation Project Manager
Boccard
Montreal, QC
- Full-time
The Automation Project Manager is responsible for overseeing the successful execution of automation projects, with a primary focus on the Electrical, Industrial IT, and Automation (EIA)…

Ontario Power Generation

Senior Operational Readiness & Service Transition Advisor (ITSM)

Oshawa, ON, Canada

Salary Range: $1,664.34 - $2,622.59 · Full-time

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Applications open in a new tab.

Job details

Pay: Salary Range: $1,664.34 - $2,622.59
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Posting End Date: 24/11/2026

Status: Regular

Number of Openings: 1

Education Level: 4 Year University degree in Business or Information Systems.

Base Location: 1908 Colonel Sam Drive, Oshawa, Ontario L1H 8W8

Shift: Days and/or rotating shifts including nights, weekends and holidays

Travel Required: 10%

Salary Range: $1,664.34 - $2,622.59

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Operational Readiness & Service Transition Advisor (ITSM).

Job Overview

Reporting to the IT Service Manager, this position is responsible to lead the rollout, governance, and maturation of Operational Readiness, ensuring new, changed, and decommissioned services are supportable, production-ready, and backed by evidence-based, auditable decisions. The role will also serve as a Major Incident Commander and drive continuous improvement across ITSM processes, ServiceNow enablement, and executive reporting.

Key Accountabilities

Lead the rollout, governance, and maturation of Operational Readiness for new, changed, and decommissioned services, applying ITIL 4 principles, establishing risk-proportionate requirements, facilitating readiness gates, validating evidence, and providing clear go-live, conditional-go, or defer recommendations.
Validate that support ownership, operating models, documentation, monitoring, escalation, knowledge, CMDB, continuity, rollback, Hypercare, and exit criteria are defined before production transition, tracking gaps, risks, and mitigation commitments through closure to ensure operational acceptance remains evidence-based and auditable.
Partner with project delivery teams, product managers, application and infrastructure teams, Architecture, Cybersecurity, Service Desk, vendors, and service owners to drive accountable decisions, influencing without authority and constructively challenging unclear ownership, weak evidence, and unresolved operational risk.
Serve as a Major Incident Commander within a 24/7 on-call rotation, coordinating high-priority service restoration, technical teams, and stakeholder communications, and supporting post-incident reviews and Problem Management hand-off.
Translate Operational Readiness and ITSM needs into business requirements, workflows, controls, approvals, dashboards, and reporting in ServiceNow.
Improve Service Catalogue and Request Management, including request models, ownership, workflows, controls, and measures.
Define KPIs, SLAs, OLAs, readiness-quality measures, incident trends, and residual-risk reporting, providing executive reporting and audit-ready evidence and translating emerging trends into actionable leadership recommendations.
Drive continuous improvement and automation by identifying control gaps, recurring failures, and automation opportunities, documenting requirements, mapping processes, defining roles and RACI models, writing user stories and acceptance criteria, and supporting UAT, implementation reviews, and root-cause investigations.

Qualifications

4 Year University degree in Business or Information Systems.
Over 4 years of experience in IT Service Management (ITSM) practices, with a solid understanding of ITSM frameworks, processes, and the ability to work independently under pressure.
ITIL 4 Foundation certification is required; advanced ITIL 4 certification and demonstrated application of ITIL practices across Operational Readiness, Incident, and Major Incident Management are preferred.
Significant Operational Readiness, Service Transition, or production-governance experience in a complex or regulated organization; experience building or materially maturing an Operational Readiness capability is strongly preferred.
Experience leading Major Incident response, including coordinating service restoration and stakeholder communications, and the ability to participate in a 24/7 on-call rotation.
Experience with ServiceNow, including Incident, Major Incident, Request, Knowledge, Change, and CMDB, is preferred.
Strong ITSM business analysis and process design skills, including requirements documentation, process mapping, RACI models, user stories, acceptance criteria, and UAT.
Demonstrated executive presence, facilitation skills, risk awareness, and disciplined follow-through, with the ability to influence without authority and provide constructive challenge.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact AODA@opg.com.

What makes a career at OPG different?

With operations across Ontario, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low-carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation, OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

The Darlington New Nuclear Project is leading the way in the advancement of Small Modular Reactor (SMR) technology in Canada – the future of nuclear power generation! Using new and innovative technologies such as small modular reactors, hydrogen and battery storage, while expanding our hydroelectric and nuclear portfolios, we are changing the electricity landscape in Ontario.

Important Information

The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose, priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.

All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

Please submit your application online at https://jobs.opg.com/. OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

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More about this job

Responsibilities

Lead the governance and maturation of operational readiness for new, changed, and decommissioned IT services, ensuring evidence-based production acceptance and managing risks through closure. Command major incidents, improve ITSM processes and ServiceNow workflows, and provide executive reporting on service performance, readiness, and residual risks.

Requirements

Requires a four-year university degree in Business or Information Systems, more than four years of ITSM experience, and ITIL 4 Foundation certification. Candidates should bring significant operational readiness or service transition experience, major incident leadership capability, ServiceNow familiarity, and strong process design, facilitation, and stakeholder-influence skills.

Skills

Operational Readiness
IT Service Management
Service Transition
Major Incident Management
Incident Management
ITIL 4
ServiceNow
Risk Management
Process Design
Business Analysis
Stakeholder Communication
Executive Reporting
Requirements Documentation
Process Mapping
UAT
Continuous Improvement

Visa sponsorship

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Keywords

IT Service Management
ITIL 4
ITIL 4 Foundation
Operational Readiness
Service Transition
Production Governance
ServiceNow
Incident Management
Major Incident Management
Request Management
Service Catalogue
Knowledge Management
Change Management
CMDB
Problem Management
Risk Management
Service-Level Agreements
Operational-Level Agreements
KPIs
RACI Models
User Stories
Acceptance Criteria
UAT
Process Mapping
Continuous Improvement
Automation
Hypercare
Cybersecurity
Utilities

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Jobs in Canada