Jobs in Canada

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Senior Transportation Engineer
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Fredericton, NB
- Full-time
…which enables rapid growth within the team. - Geotechnical Project…
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Expert Program and Project Management
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Quebec, QC
- Full-time
…closely with Delivery Managers and cross-functional teams, the project manager maintains tight control over project scope, schedules, budgets, and risk mitigation plans. Rather than simply…
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Production Manager, Live Events
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- $85,000 to $100,000 CAD / year
- Full-time
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Project Manager
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Studio + Operations Coordinator
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Manager, Space Planning
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Richmond Hill, ON
- $87,800 to $109,750 CAD / year
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Continuous Improvement Manager
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Senior Manager, Monitoring and Testing (5747)
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Toronto, ON
- Full-time
The Senior Manager, Compliance Testing Team Lead is responsible for leading a team of Compliance Testing professionals and providing strategic direction, regulatory expertise, and oversight…
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NPD Manager - Hardware (Program Manager)
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Niagara Falls, ON
- $100,000 to $110,000 CAD / year
- Full-time
CWD is looking for an NPD Manager - Hardware (Program Manager) to join our exceptionally talented and collaborative team! This posting reflects an existing vacancy within our Niagara Falls…
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Regional Sales Enablement Centre Manager
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…1,400 colleagues worldwide, eight manufacturing facilities, and operations spanning four continents, we are committed to engineering smarter solutions that improve building performance and…
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Senior Manager, Quality & Performance, MedFlight
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St. John's, NL · NL Head Office MHNL St. John's (NL)
- Full-time
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Development Manager (Housing)
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Toronto, ON
- Full-time
Internal: Manager of Housing and Development; Director of Development; Director of Finance & Operations; Senior Financial Analyst; Director of Policy, Program & Development; project teams…
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Senior Property Manager
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This position is for a Senior Property Manager based in downtown Toronto***
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Imaging Specialist (5-month contract)
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Digital UAT, Menu & Pricing Coordinator
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Warehouse Lead - Night Shift
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Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 46 mins ago
AI
Database Administrator – Oracle, SQL Server, AWS RDS
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- Full-time
Work Model: Hybrid (2 days per week in-person at Toronto Canada office preferred) · Candidates must have 10+ years of experience in enterprise database administration, specifically with Oracle and Microsoft SQL Server

Ontario Power Generation

Senior Operational Readiness & Service Transition Advisor (ITSM)

Oshawa, ON, Canada

Salary Range: $1,664.34 - $2,622.59 · Full-time

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Job details

Pay: Salary Range: $1,664.34 - $2,622.59
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Posting End Date: 24/11/2026

Status: Regular

Number of Openings: 1

Education Level: 4 Year University degree in Business or Information Systems.

Base Location: 1908 Colonel Sam Drive, Oshawa, Ontario L1H 8W8

Shift: Days and/or rotating shifts including nights, weekends and holidays

Travel Required: 10%

Salary Range: $1,664.34 - $2,622.59

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Operational Readiness & Service Transition Advisor (ITSM).

Job Overview

Reporting to the IT Service Manager, this position is responsible to lead the rollout, governance, and maturation of Operational Readiness, ensuring new, changed, and decommissioned services are supportable, production-ready, and backed by evidence-based, auditable decisions. The role will also serve as a Major Incident Commander and drive continuous improvement across ITSM processes, ServiceNow enablement, and executive reporting.

Key Accountabilities

Lead the rollout, governance, and maturation of Operational Readiness for new, changed, and decommissioned services, applying ITIL 4 principles, establishing risk-proportionate requirements, facilitating readiness gates, validating evidence, and providing clear go-live, conditional-go, or defer recommendations.
Validate that support ownership, operating models, documentation, monitoring, escalation, knowledge, CMDB, continuity, rollback, Hypercare, and exit criteria are defined before production transition, tracking gaps, risks, and mitigation commitments through closure to ensure operational acceptance remains evidence-based and auditable.
Partner with project delivery teams, product managers, application and infrastructure teams, Architecture, Cybersecurity, Service Desk, vendors, and service owners to drive accountable decisions, influencing without authority and constructively challenging unclear ownership, weak evidence, and unresolved operational risk.
Serve as a Major Incident Commander within a 24/7 on-call rotation, coordinating high-priority service restoration, technical teams, and stakeholder communications, and supporting post-incident reviews and Problem Management hand-off.
Translate Operational Readiness and ITSM needs into business requirements, workflows, controls, approvals, dashboards, and reporting in ServiceNow.
Improve Service Catalogue and Request Management, including request models, ownership, workflows, controls, and measures.
Define KPIs, SLAs, OLAs, readiness-quality measures, incident trends, and residual-risk reporting, providing executive reporting and audit-ready evidence and translating emerging trends into actionable leadership recommendations.
Drive continuous improvement and automation by identifying control gaps, recurring failures, and automation opportunities, documenting requirements, mapping processes, defining roles and RACI models, writing user stories and acceptance criteria, and supporting UAT, implementation reviews, and root-cause investigations.

Qualifications

4 Year University degree in Business or Information Systems.
Over 4 years of experience in IT Service Management (ITSM) practices, with a solid understanding of ITSM frameworks, processes, and the ability to work independently under pressure.
ITIL 4 Foundation certification is required; advanced ITIL 4 certification and demonstrated application of ITIL practices across Operational Readiness, Incident, and Major Incident Management are preferred.
Significant Operational Readiness, Service Transition, or production-governance experience in a complex or regulated organization; experience building or materially maturing an Operational Readiness capability is strongly preferred.
Experience leading Major Incident response, including coordinating service restoration and stakeholder communications, and the ability to participate in a 24/7 on-call rotation.
Experience with ServiceNow, including Incident, Major Incident, Request, Knowledge, Change, and CMDB, is preferred.
Strong ITSM business analysis and process design skills, including requirements documentation, process mapping, RACI models, user stories, acceptance criteria, and UAT.
Demonstrated executive presence, facilitation skills, risk awareness, and disciplined follow-through, with the ability to influence without authority and provide constructive challenge.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact AODA@opg.com.

What makes a career at OPG different?

With operations across Ontario, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low-carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation, OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

The Darlington New Nuclear Project is leading the way in the advancement of Small Modular Reactor (SMR) technology in Canada – the future of nuclear power generation! Using new and innovative technologies such as small modular reactors, hydrogen and battery storage, while expanding our hydroelectric and nuclear portfolios, we are changing the electricity landscape in Ontario.

Important Information

The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose, priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.

All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

Please submit your application online at https://jobs.opg.com/. OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

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More about this job

Responsibilities

Lead the governance and maturation of operational readiness for new, changed, and decommissioned IT services, ensuring evidence-based production acceptance and managing risks through closure. Command major incidents, improve ITSM processes and ServiceNow workflows, and provide executive reporting on service performance, readiness, and residual risks.

Requirements

Requires a four-year university degree in Business or Information Systems, more than four years of ITSM experience, and ITIL 4 Foundation certification. Candidates should bring significant operational readiness or service transition experience, major incident leadership capability, ServiceNow familiarity, and strong process design, facilitation, and stakeholder-influence skills.

Skills

Operational Readiness
IT Service Management
Service Transition
Major Incident Management
Incident Management
ITIL 4
ServiceNow
Risk Management
Process Design
Business Analysis
Stakeholder Communication
Executive Reporting
Requirements Documentation
Process Mapping
UAT
Continuous Improvement

Visa sponsorship

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Keywords

IT Service Management
ITIL 4
ITIL 4 Foundation
Operational Readiness
Service Transition
Production Governance
ServiceNow
Incident Management
Major Incident Management
Request Management
Service Catalogue
Knowledge Management
Change Management
CMDB
Problem Management
Risk Management
Service-Level Agreements
Operational-Level Agreements
KPIs
RACI Models
User Stories
Acceptance Criteria
UAT
Process Mapping
Continuous Improvement
Automation
Hypercare
Cybersecurity
Utilities

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Jobs in Canada