Jobs in Canada

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Sr. Business Systems Analyst (Credit Cards)
TD
Toronto, ON
- Full-time
The Senior Business Systems Analyst will plan, manage, and lead system requirements from initial business need through design, development, testing, implementation, and validation.
Added 1 min ago
CT
Financial Analyst, Financial Planning and Analysis (CT Retail & Corporate Functions OPEX)
Canadian Tire Corporation
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
Preparation of meaningful and innovative performance reporting that communicates the story behind the financial performance to senior management
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Senior Data Engineer
BMO
Toronto, ON · SCC
- Full-time
Hybrid (minimum 2 days per week in office)
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Spécialiste Senior Systèmes Avioniques / Avionics Systems Senior Specialist
Airbus
Mirabel, QC
- Full-time
Added 1 min ago
EV
Lead Environment, Water Compliance
Elk Valley Resources
Sparwood, BC
- $108,000 to $127,000 CAD / year
Reporting to the Senior Lead, Environment, the Lead Environment, Water Compliance is responsible for executing programs vital to ensuring compliance related to surface and ground water at…
Added 1 min ago
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Senior Software Engineer
Veem
Ottawa, ON
- Full-time
Using your senior-level knowledge to help build highly scalable, available, and reliable services.
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Senior Embedded Security Developer
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
Lumentum is seeking a Senior Embedded Security Developer to design, implement, and validate security features for next-generation optical circuit switch platforms. This role focuses on…
Added 2 mins ago
SS
Recreation Assistant Non Union
Sienna Senior Living
Belleville, ON
- Full-time
Are you passionate about making a difference in the lives of others? Join our team at Sienna Senior Living Long Term Care and become a vital part of our resident-centered community. As a…
Added 16 mins ago
UW
Senior Manager, IT Projects
United Way Greater Toronto
Toronto, ON
- Full-time
United Way Greater Toronto is currently seeking a Senior Manager, IT Projects to join our team.
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Program Manager
Haystack
Canada
- $128,400 to $173,700 CAD / year
- Full-time
This employer is a technology company seeking a Senior Program Manager, Customer Programs to lead complex, cross-functional programmes that deepen how it engages, learns from and delivers…
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Human Resources Specialist
Loewen
MB · Manitoba, Canada
- Full-time
A clear path forward: Loewen has a defined HR career progression from Specialist to Generalist, Senior Generalist, and HR leadership
Added 16 mins ago
EV
Lead Environment, Water Compliance
Elk Valley Resources
Sparwood, BC
- $108,000 to $127,000 CAD / year
- Full-time
Reporting to the Senior Lead, Environment, the Lead Environment, Water Compliance is responsible for executing programs vital to ensuring compliance related to surface and ground water at…
Added 17 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 17 mins ago
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Sr. AI Product Owner
Sphera
ON · Simcoe, ON
- Full-time
This is a senior, highly visible role. You will present the roadmap, portfolio status, and business value directly to Sphera's Executive Leadership Team, and you'll do it with numbers you…
Added 17 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
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ZI
Senior Manager, Operations Transformation
ZenaTech Inc.
Toronto, ON
- $140,000 to $175,000 CAD / year
- Full-time
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Integration Developer
Altis
Toronto, ON · Greater Toronto Area, Canada
- Contract
Senior Interface Developer (Rhapsody) | Healthcare IT
Added 17 mins ago
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Director (Lead) - Corporate Occupier
Turner & Townsend
Toronto, ON
- Full-time
Serving as a senior leader within Turner & Townsend's Corporate Occupier Fit-Out team, contributing to the growth, performance, and strategic direction of the business.
Added 17 mins ago
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Senior Delivery Manager
Synechron
Mississauga, ON
- $140,000 to $170,000 CAD / year
- Full-time
Senior Delivery Manager – Banking & Financial Services
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Associate Account Executive P&C - Group Insurance
Co-operators
Mississauga, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 17 mins ago
BC
Business Analyst (Senior Systems Analyst)
British Columbia Institute of Technology
Burnaby, BC
- $84,685 to $112,200 CAD / year
- Temporary
Must have demonstrated facilitation, coordination, and initiation skills
Added 17 mins ago
CC
President & CEO / Thompson Okanagan Tourism Association
Chemistry Consulting Group
Kelowna, BC
- Full-time
Education & Experience: Post-secondary degree/diploma in Business, Tourism, Marketing, Public Administration, or related field (or equivalent senior executive experience)
Added 17 mins ago
EM
Director, Corporate Commercial Operations
Emballages Mitchel-Lincoln Packaging
Montreal, QC
- Full-time
Comfortable influencing senior sales leaders without hierarchical authority.
Added 17 mins ago
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Director, Digital Paid Media
Mandrake
Toronto, ON
- Full-time
This role requires a leader who is equally at home in a DSP, a sprint planning session, and a senior stakeholder briefing - someone who can translate complex performance data into clear…
Added 17 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership

Ontario Power Generation

Senior Operational Readiness & Service Transition Advisor (ITSM)

Oshawa, ON, Canada

Salary Range: $1,664.34 - $2,622.59 · Full-time

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Job details

Pay: Salary Range: $1,664.34 - $2,622.59
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Posting End Date: 24/11/2026

Status: Regular

Number of Openings: 1

Education Level: 4 Year University degree in Business or Information Systems.

Base Location: 1908 Colonel Sam Drive, Oshawa, Ontario L1H 8W8

Shift: Days and/or rotating shifts including nights, weekends and holidays

Travel Required: 10%

Salary Range: $1,664.34 - $2,622.59

Electrify your career and help build a brighter tomorrow.

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Operational Readiness & Service Transition Advisor (ITSM).

Job Overview

Reporting to the IT Service Manager, this position is responsible to lead the rollout, governance, and maturation of Operational Readiness, ensuring new, changed, and decommissioned services are supportable, production-ready, and backed by evidence-based, auditable decisions. The role will also serve as a Major Incident Commander and drive continuous improvement across ITSM processes, ServiceNow enablement, and executive reporting.

Key Accountabilities

Lead the rollout, governance, and maturation of Operational Readiness for new, changed, and decommissioned services, applying ITIL 4 principles, establishing risk-proportionate requirements, facilitating readiness gates, validating evidence, and providing clear go-live, conditional-go, or defer recommendations.
Validate that support ownership, operating models, documentation, monitoring, escalation, knowledge, CMDB, continuity, rollback, Hypercare, and exit criteria are defined before production transition, tracking gaps, risks, and mitigation commitments through closure to ensure operational acceptance remains evidence-based and auditable.
Partner with project delivery teams, product managers, application and infrastructure teams, Architecture, Cybersecurity, Service Desk, vendors, and service owners to drive accountable decisions, influencing without authority and constructively challenging unclear ownership, weak evidence, and unresolved operational risk.
Serve as a Major Incident Commander within a 24/7 on-call rotation, coordinating high-priority service restoration, technical teams, and stakeholder communications, and supporting post-incident reviews and Problem Management hand-off.
Translate Operational Readiness and ITSM needs into business requirements, workflows, controls, approvals, dashboards, and reporting in ServiceNow.
Improve Service Catalogue and Request Management, including request models, ownership, workflows, controls, and measures.
Define KPIs, SLAs, OLAs, readiness-quality measures, incident trends, and residual-risk reporting, providing executive reporting and audit-ready evidence and translating emerging trends into actionable leadership recommendations.
Drive continuous improvement and automation by identifying control gaps, recurring failures, and automation opportunities, documenting requirements, mapping processes, defining roles and RACI models, writing user stories and acceptance criteria, and supporting UAT, implementation reviews, and root-cause investigations.

Qualifications

4 Year University degree in Business or Information Systems.
Over 4 years of experience in IT Service Management (ITSM) practices, with a solid understanding of ITSM frameworks, processes, and the ability to work independently under pressure.
ITIL 4 Foundation certification is required; advanced ITIL 4 certification and demonstrated application of ITIL practices across Operational Readiness, Incident, and Major Incident Management are preferred.
Significant Operational Readiness, Service Transition, or production-governance experience in a complex or regulated organization; experience building or materially maturing an Operational Readiness capability is strongly preferred.
Experience leading Major Incident response, including coordinating service restoration and stakeholder communications, and the ability to participate in a 24/7 on-call rotation.
Experience with ServiceNow, including Incident, Major Incident, Request, Knowledge, Change, and CMDB, is preferred.
Strong ITSM business analysis and process design skills, including requirements documentation, process mapping, RACI models, user stories, acceptance criteria, and UAT.
Demonstrated executive presence, facilitation skills, risk awareness, and disciplined follow-through, with the ability to influence without authority and provide constructive challenge.

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

OPG is committed to fostering an inclusive, equitable, and accessible environment. If you require accommodation during the selection process, please contact AODA@opg.com.

What makes a career at OPG different?

With operations across Ontario, OPG is one of the most diverse power producers in North America. As the largest generator in Ontario, we meet approximately 50% of the province’s electricity needs, largely from low-carbon sources like nuclear and hydro.

As we work to achieve our vision of Electrifying life in one generation, OPG and our family of companies are also helping advance the development of new low-carbon technologies such as Small Modular Reactors (SMRs), refurbishment projects, and electrification initiatives to help power the growing demands of a growing economy. Join OPG and make history.

The Darlington New Nuclear Project is leading the way in the advancement of Small Modular Reactor (SMR) technology in Canada – the future of nuclear power generation! Using new and innovative technologies such as small modular reactors, hydrogen and battery storage, while expanding our hydroelectric and nuclear portfolios, we are changing the electricity landscape in Ontario.

Important Information

The base salary range considers many factors including, but not limited to experience, education, and training, including any collective agreement requirements for union represented positions. It is not typical for the salary to be offered near the top of the range, and salary is dependent on numerous factors. For management roles, the base salary range does not represent the total compensation package. The total compensation package for regular full-time management roles includes pay-for-performance programs for annual and medium time periods. Maintaining a high-performance culture and excellence is a core expectation of every member of our leadership team and is rewarded through the established compensation framework.

OPG is committed to employment equity. As such, we encourage applicants from equity-seeking communities (Indigenous Peoples, racialized persons, persons with disabilities, and women). We strongly believe that alleviating the under-representation of equity-seeking individuals will create a stronger OPG team and allow us to better serve the needs of our diverse communities.

In order to fulfill the above-mentioned purpose, priority in hiring may be given to qualified persons who self-identify as a member of equity-seeking groups as identified in the application process. This initiative constitutes a special program under the Human Rights Code/Canadian Human Rights Act.

All job postings at OPG are to fill existing vacancies within our organization.

OPG may use artificial intelligence (AI) tools as part of the applicant screening process. However, applications will also be reviewed by a member of our Recruitment team to ensure a fair and thorough assessment.

Please submit your application online at https://jobs.opg.com/. OPG thanks all those who apply; however, only candidates considered for an interview will be contacted.

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More about this job

Responsibilities

Lead the governance and maturation of operational readiness for new, changed, and decommissioned IT services, ensuring evidence-based production acceptance and managing risks through closure. Command major incidents, improve ITSM processes and ServiceNow workflows, and provide executive reporting on service performance, readiness, and residual risks.

Requirements

Requires a four-year university degree in Business or Information Systems, more than four years of ITSM experience, and ITIL 4 Foundation certification. Candidates should bring significant operational readiness or service transition experience, major incident leadership capability, ServiceNow familiarity, and strong process design, facilitation, and stakeholder-influence skills.

Skills

Operational Readiness
IT Service Management
Service Transition
Major Incident Management
Incident Management
ITIL 4
ServiceNow
Risk Management
Process Design
Business Analysis
Stakeholder Communication
Executive Reporting
Requirements Documentation
Process Mapping
UAT
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL 4
ITIL 4 Foundation
Operational Readiness
Service Transition
Production Governance
ServiceNow
Incident Management
Major Incident Management
Request Management
Service Catalogue
Knowledge Management
Change Management
CMDB
Problem Management
Risk Management
Service-Level Agreements
Operational-Level Agreements
KPIs
RACI Models
User Stories
Acceptance Criteria
UAT
Process Mapping
Continuous Improvement
Automation
Hypercare
Cybersecurity
Utilities

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Jobs in Canada