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Added 6 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 6 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 6 mins ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 6 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 6 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Completion of a Basic Cardiac Life Support (BCLS) program.
Added 6 mins ago
Corporate Actions & Onboarding Analyst
SGGG Fund Services Inc.
Toronto, ON · Greater Toronto Area, Canada
$55,000 to $60,000 CAD / year
Full-time
We are seeking a detail-oriented and motivated Analyst, Fund Accounting Onboarding to join our team. Reporting to the Manager, Onboarding, this role supports the onboarding, conversion, and…
Added 6 mins ago
Manager, Auto Service Operations
Canadian Tire Corporation
Mississauga, ON
Full-time
Reporting to the AVP, Auto Service and Operations, the role of the Manager, Auto Service Operations is to improve in-store processes, strengthen operational execution, and support growth…
Added 6 mins ago
Account Manager, Digital Marketing
The Influence Agency
Toronto, ON
Full-time
The Influence Agency is a full-service digital marketing agency that specializes in SEO, Paid Media, Web Design & Development, Influencer Marketing, Social Media Management, Content…
Added 6 mins ago
Manager, Business Markets- EN
RBC
Laval, QC
Full-time
…engagement through recruiting, talent management, professional development and ongoing coaching, growing diverse talent for today and the future. Your passion in creating success for our…
Added 6 mins ago
Manager - Guest Experience
Sheraton Hotels & Resorts
Toronto, ON
Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest…
Added 6 mins ago
Culinary Manager
COGIR Real Estate
Vaughan, ON
Full-time
Comprehensive Onboarding and Training: We value your success and provide an extensive onboarding program. This program is designed to equip you with the knowledge, skills, and tools…
Added 6 mins ago
Real Estate Development - Senior Project Manager/Project Manager, Construction Management
Aritzia
Vancouver, BC
Full-time
…designs into world class physical spaces. As a Senior Project Manager/Project Manager, Construction Management, you will manage all aspects of the construction of unique projects,…
Added 6 mins ago
Risk Manager
Green Infrastructure Partners
Markham, ON
Full-time
…project risk management across a portfolio of projects. The Risk Manager will work closely with estimating, scheduling, design/engineering, construction, and commercial from…
Added 6 mins ago
Maintenance Manager
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
Full-time
We are seeking an experienced and hands-on Maintenance Manager to lead site maintenance operations at our growing pharmaceutical manufacturing facility in Stouffville, Ontario.
Added 6 mins ago
Community Support Worker
North Point Douglas Women's Centre
Winnipeg, MB
Full-time
Bernadette Folster, Manager of Programs & Services
Added 6 mins ago
Junior Property Manager, Qualico Properties
Qualico Properties
Winnipeg, MB
Full-time
…compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee…
Added 8 mins ago
district manager - Northwest GTA & South Huron Shores
Starbucks
Brampton, ON · Owen Sound, ON · Shelburne, ON · Orangeville, ON · Alliston, ON · Port Elgin, ON · Fergus, ON · Bolton, ON · Angus, ON
$82,300 to $115,400 CAD / year
As a District Manager you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks stores and being part of local…
Added 8 mins ago
Product Manager, Home Financing
BMO
Toronto, ON · BMOPLACE
Full-time
The Product Manager, Home Financing is accountable for the end-to-end ownership, performance, and evolution of the Home Financing leads program. The role also owns the analytical execution…
Added 8 mins ago
Licensed Practical Nurse (LPN) - Concordia Place
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…
Added 8 mins ago
HR Business Systems Consultant
The Government of Nova Scotia
Halifax, NS
…improvement of our complex HR business systems, using the full development cycle,…
Added 8 mins ago
Superintendent Drill & Blast
Evolution Mining Limited
Red Lake, ON
The Superintendent Mine Planning, reporting to the Manager of Integrated Planning, this role offers the opportunity to lead and develop a team of Short-Term Planning Engineers and Surveyors…
Added 23 mins ago
Student - Active Transportation
City of Mississauga
Mississauga, ON
To be considered for this competition, applicants must be enrolled in a recognized post‑secondary program and be eligible to complete a Work Term during the specified period. Applicants…
Added 23 mins ago
IT Audit Senior Manager
Royal Bank of Canada
Toronto, ON
Full-time
The Senior Manager, Technology Infrastructure, reporting to the Director, Internal Audit Technology Infrastructure, will provide independent, objective assurance over the design and…
Added 23 mins ago
Manager, HRS Alert Analysis
Royal Bank of Canada
Toronto, ON · Halifax, NS · Vancouver, BC
Full-time
The Manager, HRS Alert Analysis is responsible for performing second-level triage and making risk-based decisions on alerts and cases that require due diligence. The role involves…
Added 23 mins ago
Senior Manager, Data Security Automations & Engineering (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
…incidents that might pose a risk to the organization. The Senior Manager leads a team of Senior Security Automation Engineers who design and develop innovative solutions to everyday…

Ontario Teachers' Pension Plan

Complex Care Analyst - 12-month contract

Toronto, ON, Canada

Pay: Base Salary starting at $77,900 with future opportunity of up to $87,100.
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Hiring for multiple positions

The opportunity

The Complex Care Analyst is responsible for responding to member inquiries, and providing accurate and timely information on pensions and other benefits administered by the Board. As a Complex Care Analyst, develop foundational knowledge and customer service skills while managing low to mid-complexity interactions and straightforward questions. They are also expected to activate complex care strategies (i.e. reduce routine interactions to ensure that assisted service capacity is prioritized for complex and high-impact member scenarios) through recognizing patterns in non-complex interactions and offer ideas to proactively reduce their occurrence - either by improving redirection to self-service or by enhancing how well they are contained within self-service channels.

Who You'll Work With

The Complex Care Analyst will be reporting to the Manager, Member Experience & Relations, Complex Care.

What You'll Do

Provide timely, accurate and complete range of information relating to all entitlements under programs administered by the Board. Process member requests according to client’s qualifications for a benefit with the member experience as a primary driver.
Maintains and applies up-to-date knowledge of current and past legislation, policies and procedures
Set and meet production goals while maintaining quality standards and defined service levels.
Use judgement in deciding issues and recommending/taking appropriate action within specific parameters
Ensure successful completion of tasks and responsibilities
Monitor progress against personal and team targets and performance measurements
Maintain a thorough knowledge and understanding of the Member Experience
Prioritizing and organizing activities to meet standards and objectives;
Excellent interpersonal skills as some telephone contact will be required
Ability to adapt to and resolve issues as they arise.
Ability to work in partnership with other Pension Benefit Support Analysts and Member Experience teams
Other duties as assigned

What You'll Need

College/University education
Minimum one year of experience in a client service project-based environment preferred
Strong mathematical and analytical skills
Excellent interpersonal, team building, organizational and pro-active approach skill
Ability to make sound judgements and decisions.
Ability to interpret and apply regulations and instruction into procedures and practice.
Effective written and verbal communication skills.
Ability to organize daily work, flexibility, good adaptability to change and capable of completing work within set time limits.

What We’re Offering

This position is eligible for base salary and annual incentive based on individual and enterprise performance. Base Salary starting at $77,900 with future opportunity of up to $87,100.

Competitive compensation
Numerous opportunities for professional growth and development
A flexible work environment combining in office collaboration and remote working
Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year
Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How To Apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.

Accommodations are available upon request ([email protected]) for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

Ontario Teachers’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Ontario Teachers’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

To learn more about how Teachers’ uses AI with your personal information, please visit our Privacy Centre.

Functional Areas

Member Services

Vacancy

Current

Requisition ID

7264

Apply About employer

More about this job

Responsibilities

The Complex Care Analyst responds to member inquiries regarding pensions and benefits while managing low to mid-complexity interactions. They are also responsible for activating complex care strategies to reduce routine interactions and improve self-service efficiency.

Requirements

Candidates must have a college or university education and at least one year of experience in a client service project-based environment. Strong analytical, mathematical, and interpersonal skills are required to interpret regulations and meet production goals.

Skills

Customer service
Mathematical skills
Analytical skills
Interpersonal skills
Team building
Organizational skills
Pro-active approach
Decision making
Regulatory interpretation
Written communication
Verbal communication
Adaptability
Time management
Problem solving
Pension administration

Benefits

Professional growth and development
Flexible work environment
Flexible travel program
Employee discount programs
Edvantage
Perkopolis

Visa sponsorship

Not detected in the job text

Keywords

Complex Care Analyst
Pension
Benefits
Member Experience
Client Service
Legislation
Policy
Procedures
Data Analysis
Reporting
Performance Metrics
Self-service
Financial Services
Investment Management
Diversity and Inclusion
Contract

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