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Added 6 mins ago
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People & Culture Generalist
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- Full-time
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Ontario Teachers' Pension Plan

Member Services Administration Analyst - 12-month contract

Toronto, ON, Canada

Base Salary starting at $81,600 with future opportunity of up to $91,500. · Full-time

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Job details

Pay: Base Salary starting at $81,600 with future opportunity of up to $91,500.
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of Data Administration experience in Employer Experience, or similar
Posting language: English
Posted: Oct 5, 2026

Original job description

The opportunity

The Member Services Administration Analyst position is required for the execution of complex, cyclical, and compliance-oriented processes within the Member Services division to support the overall Member experience and regulatory requirements. This position is intended to provide targeted pension administrative support during periods of seasonal process demands and various compliance activities and deadlines throughout the division.

Who You'll Work With

The Member Services Administration Analyst will report to the Manager, Pension Administration, Member Process.

What You'll Do

Execute Member Process process and administration activities

Following self-learning and co-mentoring support from peers, the Analyst will be assigned to complete specific, targeted workflow and non-workflow processes or activities.
Assigned work to be carried out in an autonomous fashion, maintaining high quality outputs, good judgement, risk awareness, and attention to detail.
Task assignments will be pre-determined by Member Services management, are temporary, and rotational in nature.

Execute Quality Assurance process and administration activities

Following self-learning and co-mentoring support from peers, the Analyst will be assigned to complete specific, targeted workflow and non-workflow processes or activities.
Assigned work to be carried out in an autonomous fashion, maintaining high quality outputs, good judgement, risk awareness, and attention to detail.
Task assignments will be pre-determined by Member Services management, are temporary, and rotational in nature.

Execute Employer Experience Process And Administration Activities

Following self-learning and co-mentoring support from peers, the Analyst will be assigned to complete specific, targeted workflow and non-workflow processes or activities.
Assigned work to be carried out in an autonomous fashion, maintaining high quality outputs, good judgement, risk awareness, and attention to detail.
Task assignments will be pre-determined by Member Services management, are temporary, and rotational in nature.

Execute Other Areas Process, Project And Administration Activities

Following self-learning and co-mentoring support from peers, the Analyst will be assigned to complete specific, targeted workflow and non-workflow processes or activities (examples include, but not limited to, Actuarial Services, Finance, etc).
Assigned work to be carried out in an autonomous fashion, maintaining high quality outputs, good judgement, risk awareness, and attention to detail.
Task assignments will be pre-determined by Member Services management, are temporary, and rotational in nature.

Look for and implement process improvement ideas/initiatives

Analyse task assignments with intent to improve operational efficiencies by providing solutions on reducing non-value added process steps.
Document process improvement ideas/initiatives in central repository.

What You'll Need

2+ years of Data Administration experience in Employer Experience, or similar
Ability to work autonomously and offer support to peers in work areas without precedent
Proven analytical sills with great attention to detail
High attention to quality, controls, and procedure
Effectively shift focus and priorities, at times with little notice
High degree of confidentiality and discretion
Excellent research, investigation, and written communication skills
Thorough understanding of data systems in use at Teachers’ (Ed, SMS, Microsoft office, PowerAutomate, Power BI, etc.)
Proficient understanding of the Teachers’ Pension Act (TPA), board policies/procedures and internal work flow processes

What We’re Offering

This position is eligible for base salary and annual incentive based on individual and enterprise performance. Base Salary starting at $81,600 with future opportunity of up to $91,500.

Competitive compensation
Numerous opportunities for professional growth and development
A flexible work environment combining in office collaboration and remote working
Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year
Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How To Apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.

Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

Ontario Teachers’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Ontario Teachers’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

To learn more about how Teachers’ uses AI with your personal information, please visit our Privacy Centre.

Functional Areas

Member Services

Vacancy

Current

Requisition ID

7285

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More about this job

Responsibilities

Carry out temporary, rotational pension administration and compliance-related workflows across Member Services, Quality Assurance, Employer Experience, and other business areas. Identify and document process improvement opportunities that reduce non-value-added steps and improve operational efficiency.

Requirements

Requires at least two years of data administration experience in Employer Experience or a similar area, along with the ability to work autonomously, support peers, and adapt to shifting priorities. Candidates should demonstrate strong analytical, quality-control, confidentiality, research, and communication skills, and understand relevant data systems, the Teachers’ Pension Act, policies, and internal workflows.

Skills

Data Administration
Pension Administration
Process Administration
Quality Assurance
Employer Experience
Process Improvement
Data Analysis
Attention To Detail
Risk Awareness
Confidentiality
Research And Investigation
Written Communication
Microsoft Office
Power Automate
Power BI
Teachers’ Pension Act Knowledge

Benefits

Annual Incentive
Professional Growth And Development Opportunities
Flexible Work Environment
Flexible Travel Program
Employee Discount Programs

Visa sponsorship

Not detected in the job text

Keywords

Member Services
Pension Administration
Data Administration
Compliance
Member Experience
Employer Experience
Quality Assurance
Workflow Processes
Non-Workflow Processes
Process Improvement
Operational Efficiency
Risk Awareness
Quality Controls
Teachers’ Pension Act
Board Policies
Internal Workflows
Ed
SMS
Microsoft Office
Power Automate
Power BI
Actuarial Services
Finance
Confidentiality
Research And Investigation

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