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Added 11 mins ago
EC
Event Senior Technical Lead - Niagara Falls
Encore Canada
Niagara Falls, ON
- Full-time
…intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event…
Added 39 mins ago
A
Director of Hardware Product Development
AromaTech
Vancouver, BC
- Full-time
…firmware and software teams, manufacturers, suppliers, quality, operations, and fragrance…
Added 1 hour ago
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Senior Network & Systems Specialist
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- Full-time
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Added 1 hour ago
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- Full-time
The Intermediate Specialist, Enterprise Platforms (Operations Systems) plays a pivotal role within the Porter Technology and Operations teams, focusing on the comprehensive management,…
Added 2 hours ago
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Demand Generation Manager
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- $90,000 to $115,000 CAD / year
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…high-impact campaigns, and continuously optimize marketing operations. This role offers the opportunity to make a tangible impact on cmBuilder's growth, shaping marketing automation, paid…
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Demand Generation Manager
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- Full-time
- Remote
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RQ11331 – Application Support Specialist – Intermediate
S M Software Solutions Inc
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We are seeking an experienced Application Support Specialist – Intermediate to provide technical and customer support for digital systems and websites. The ideal candidate will have…
Added 3 hours ago
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RQ11331 – Application Support Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Application Support Specialist – Intermediate to provide technical and customer support for digital systems and websites. The ideal candidate will have…
Added 3 hours ago
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RQ11331 – Application Support Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Application Support Specialist – Intermediate to provide technical and customer support for digital systems and websites. The ideal candidate will have…
Added 3 hours ago
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- Full-time
Work closely with Production Planning, Operations, and Warehouse teams to ensure material availability.
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Added 3 hours ago
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Added 3 hours ago
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gérant(e) de magasin - Laval, QC
Starbucks Coffee Company
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gérant(e) de magasin, Ange-Gardien, QC
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Added 3 hours ago
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Sr. Manager of Projects Controls - Canada
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Added 4 hours ago
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Procurement Specialist
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Mississauga, ON
- Full-time
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Added 4 hours ago
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Ontario Tech University

Customer Service Coordinator

Oshawa, ON, Canada

Salary Range: Level 7 - Starting Salary, Step 1 $70,997 · Full-time

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Applications open in a new tab.

Job details

Pay: Salary Range: Level 7 - Starting Salary, Step 1 $70,997
Job type: Full-time
Apply by: Nov 14, 2026
Experience: Minimum 1 year of experience is required.
Working hours: 35 hours per week
Positions available: 2
Posting language: English
Posted: Oct 15, 2026

Original job description

Tracking Code: req2273

Faculty/Department: Office of Ancillary Services

Number of Positions: 2

Appointment Type: Full-Time Continuing

Hours of Work: 35 hours per week

Salary Range: Level 7 - Starting Salary, Step 1 $70,997

Posting Date: October 15, 2026

Closing Date: October 21, 2026 (11:59 pm EST)

Job Summary

Parking Services is a joint service supporting both Ontario Tech University and Durham College across multiple locations, including the shared North Oshawa campus, Ontario Tech’s downtown Oshawa campus, and Durham College’s Whitby campus. The Parking Services team works across both institutions to provide consistent, customer-focused parking services to students, employees, visitors and the broader campus community.

As a first point of contact for Parking Services, UCard and UPass, you will help students, employees and visitors navigate a range of campus services. This is a busy, front-line position that combines customer service, administrative processing, technology and systems support, and day-to-day problem solving.

The successful candidate will be comfortable working in a fast-paced environment, responding to a high volume of inquiries and resolving conflicts with professionalism, good judgement and empathy.

This position is an on-campus, in-person role.The successful candidate will be required to work between all three campus locations and must arrange their own transportation. While the majority of the work will take place weekdays between 8:30 a.m. and 4:30 p.m., occasional evenings and weekends will be required to support peak periods and special events.

Responsibilities/Accountabilities

In this role, you will:

Provide front-line customer service in person, by phone and by email for parking, UCard and UPass inquiries.
Support day-to-day UCard and UPass operations, including card production, distribution, troubleshooting and system support.
Process parking permits, payments, fines and fees, and maintain accurate customer and transaction records.
Set up and administer parking arrangements for visitors and special events.
Help customers understand parking policies, permits, payment options and UCard accounts.
Provide first-level support for parking-related complaints and citation appeals.
Troubleshoot basic issues involving parking equipment, payment kiosks, UCard/UPass technology, permits and account systems.
Coordinate with vendors and technical support teams to resolve equipment and system issues.
Maintain accurate records and contribute to operational reporting, KPI tracking and audit controls.
Support parking operations during special events and peak periods, including assisting customers in parking areas and setting up signage, cones and barricades.
Participate in team meetings, training, operational planning and continuous improvement initiatives.

Required Education

Completion of a two-year post-secondary diploma; a program related to business, information technology, or hospitality is required.
A bachelor's degree is considered an asset.
One to three years of experience in a high-volume and/or high-conflict customer service or enforcement / compliance environment.
A combination of education and experience may be considered for this role.

Required Experience

Minimum 1 year of experience is required.
Experience with campus card and parking administration systems is required.

Required Skills

The following technical skills are required:

Proficient with Microsoft Office and Google Workspace, Banner, IBM Cognos Analytics, TouchNet OneCard VIP, CloudCard, Presto portal, Cascade Content Management Systems and Mach Forms, FAST, Concur, OpsComm, HONK, Parknet Parking Management System hardware, Logic Control Parking Management software.

You Are Someone Who

Delivers excellent customer service and demonstrates sound judgement, flexibility and adaptability.
Demonstrated the ability to de-escalate contentious situations.
Can remain tactful and composed while working in a busy, high-pressure environment.
Communicates clearly and professionally, both verbally and in writing.
Has strong troubleshooting, problem-solving and critical-thinking skills.
Pays close attention to detail and accuracy.
Approaches customers with empathy, patience and professionalism.
Takes initiative and can work both independently and as part of a collaborative team.
Is highly organized and able to prioritize competing demands with a sense of urgency.
Can build positive working relationships with a diverse range of students, employees, visitors and campus partners.
Is comfortable learning and working with new technology and systems.

How To Apply

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until October 21, 2026 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our website https://ontariotechu.ca and which may be amended from time-to-time.

Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact Julie Day , Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s Accessibility Policy

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location: Oshawa, Ontario, Canada

Expected Start Date: 11/1/2026

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More about this job

Responsibilities

Provide front-line assistance for parking, UCard, and UPass services, including processing permits and payments, resolving inquiries and complaints, and troubleshooting related systems and equipment. Maintain accurate records and operational reports, coordinate technical support, and assist with parking operations during events and peak periods.

Requirements

A two-year post-secondary diploma in business, information technology, hospitality, or a related program is required; a bachelor's degree is an asset. The role requires at least one year of experience, including experience with campus card and parking administration systems, and calls for strong customer service, conflict de-escalation, communication, and technical troubleshooting skills.

Skills

Customer Service
Conflict De-escalation
Problem-solving
Troubleshooting
Written and Verbal Communication
Attention to Detail
Organization
Prioritization
Microsoft Office
Google Workspace
Parking Administration
Campus Card Administration
Payment Processing
Recordkeeping
Technical Support
Event Support

Visa sponsorship

Not detected in the job text

Keywords

Parking Services
UCard
UPass
Parking Permits
Payment Processing
Citation Appeals
Parking Equipment
Payment Kiosks
Microsoft Office
Google Workspace
Banner
IBM Cognos Analytics
TouchNet OneCard VIP
CloudCard
Presto Portal
Cascade Content Management System
Mach Forms
FAST
Concur
OpsComm
HONK
Parknet Parking Management System
KPI Tracking
Audit Controls
Vendor Coordination
Event Parking
Customer Service
Conflict De-escalation
System Troubleshooting

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