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Ontario Trillium Foundation

Manager, Customer Support

Toronto, ON, Canada

Salary Range: $99,782 - $133,042 · Full-time

Apply About employer

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Job details

Pay: Salary Range: $99,782 - $133,042
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English · French
Posted: Oct 9, 2026

Original job description

English section of this bilingual listing.

The Ontario Trillium Foundation is hiring a Manager, Customer Support

Location: Toronto (Hybrid)

Application Deadline: October 23, 2026

Duration: Permanent

Position Type: Full-time - Existing Vacancy

Salary Range: $99,782 - $133,042

Recognized as one of Canada’s Most Admired Corporate Cultures, the Ontario Trillium Foundation is also one of Canada’s largest granting foundation and an agency of the Government of Ontario. With a budget of over $100 million, the Ontario Trillium Foundation (OTF) awards grants to some 700 projects every year to build healthy and vibrant Ontario communities.

Reporting to the Director, Granting Operations, the Manager, Customer Support, oversees outstanding customer service in delivery of OTF’s Granting programs. Considering internal and external stakeholders the Manager is responsible for having a sound understanding of stream guidelines and granting policies, processes and procedures. Ensuring effective and efficient standards are met is key to this role, as is, oversight to providing granting information in a clear, concise, and transparent manner.

Oversight includes full responsibility for the OTF Support Centre including oversight of its general functionality and a team of customer-facing Program Administrators. The Manager will work collaboratively to deliver granting streams and to operationalize the OTF Business Plan.

Directions for Application:

To apply for this position, submit your cover letter and resume online.

Read the full bilingual original

The Ontario Trillium Foundation is hiring a Manager, Customer Support

Location: Toronto (Hybrid)

Application Deadline: October 23, 2026

Duration: Permanent

Position Type: Full-time - Existing Vacancy

Salary Range: $99,782 - $133,042

Directions for Application:

To apply for this position, submit your cover letter and resume online.

For more information, please visit our website at: www.otf.ca

____________________________________________________________________________________

La Fondation Trillium de l’Ontario est à la recherche d’une ou d’un gestionnaire, Soutien à la clientèle.

Lieu de travail : Toronto (hybride)

Date limite pour les candidatures : 23 octobre 2026

Durée : Poste permanent

Type de poste : Poste à temps plein – Poste vacant à pourvoir

Échelle salariale : 99 782 $ - 133 042 $

La Fondation Trillium de l’Ontario (FTO), une des lauréates du prix des cultures d’entreprise les plus admirées au Canada, est également une des fondations subventionnaires les plus importantes au pays et un organisme du gouvernement de l’Ontario. Avec un budget de plus de 100 millions $, la FTO octroie des subventions à quelque 700 projets chaque année afin de bâtir des communautés saines et dynamiques en Ontario.

Relevant de la directrice, Opérations d’octroi de subventions, la ou le gestionnaire, Soutien à la clientèle, supervise la prestation d’un service à la clientèle exceptionnel dans le cadre de la réalisation des programmes de subventions de la FTO. En tenant compte des parties prenantes internes et externes, la ou le gestionnaire doit avoir une bonne compréhension des lignes directrices concernant les sources de subventions ainsi que des politiques, processus et procédures d’octroi de subventions. L’assurance du respect de normes efficaces et efficientes est un élément clé de ce rôle, tout comme la surveillance de la diffusion d’information sur l’octroi de subventions de façon claire, concise et transparente.

La supervision comprend l’entière responsabilité du Centre de soutien de la FTO, y compris la supervision de son fonctionnement général et d’une équipe d’administratrices et d’administrateurs de programmes qui communiquent avec la clientèle. La ou le gestionnaire travaillera de façon collaborative afin de réaliser des sources de subventions et de mettre en œuvre le plan d’affaires de la FTO.

Marche à suivre pour postuler :

Pour poser votre candidature à ce poste, veuillez soumettre en ligne votre lettre de présentation et votre curriculum vitæ.

Pour plus de renseignements, consultez notre site Web à www.otf.ca.

Apply About employer

More about this job

Responsibilities

Oversee customer service for the foundation’s grant programs, ensuring stakeholders receive clear, concise, and transparent information and that service standards are met. Manage the Support Centre and its customer-facing Program Administrators, and collaborate with colleagues to deliver grant streams and implement the organization’s business plan.

Requirements

The role calls for a sound understanding of grant stream guidelines, granting policies, processes, and procedures, along with the ability to oversee effective and efficient service delivery. It also requires leadership of a customer-facing team and collaboration with internal and external stakeholders; no specific education or years of experience are stated.

Skills

Customer Support
Customer Service
Grant Program Delivery
Granting Policies
Granting Processes and Procedures
Stakeholder Management
Team Leadership
Program Administration
Operational Oversight
Clear Communication
Process Efficiency
Collaborative Planning

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Customer Service
Grant Programs
Granting Operations
Grant Stream Guidelines
Granting Policies
Granting Processes
Granting Procedures
Support Centre
Program Administrators
Stakeholder Management
Service Standards
Operational Oversight
Business Plan
Non-Profit Organizations
Government of Ontario

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