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Added 1 min ago
CO
Job ID #32272: Technologist - Woodward Water & Wastewater Treatment Capital
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
…from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity,…
Added 1 min ago
JI
Seasonal Associate
J.D. Irving, Limited
Fredericton, NB
- Part-time
…source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training…
Added 15 mins ago
TZ
Journeyman/woman Welder
Truck Zone
Bonnyville, AB
- Internship
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Added 15 mins ago
TT
10. SEO Client Success Advocate
Top4 Technology
Success, SK
- Full-time
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Added 15 mins ago
BR
food counter attendant
Bozzini's Restaurants & Cafes
Chilliwack, BC
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 15 mins ago
RM
Occupational Therapist
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 15 mins ago
P
retail store supervisor
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- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 15 mins ago
CI
Primary Care Physician
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- Full-time
Practicing as a member of an interdisciplinary team and consulting with members of other health professions as appropriate in order to ensure the health care needs of the patient are met.
Added 15 mins ago
B
Temporary Full-Time Associate Fleet Technician
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Burnaby, BC
- Full-time
Capable of safely lifting at least 70lbs during Member service, while prioritizing safety throughout the process.
Added 15 mins ago
MI
Maintenance Technician - Electrician
Magna International
St. Thomas, ON
- $47.66 CAD / hour
- Full-time
…them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.…
Added 15 mins ago
Registered Nurse, 6 North Ambulatory
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Halifax, NS
Reporting to the Manager of 6 North Ambulatory, the Clinical Care Provider is a member of an interdisciplinary care team, providing holistic, comprehensive evidenced based care to meet the…
Added 15 mins ago
EG
Intermediate Pavement Engineer
Egis Group
Kingston, ON
- $70,000 to $88,000 CAD / year
- Full-time
Ready to take the next step in your career? Join Egis and be part of our exciting growth across Canada. As a member of our global team of 23,500+ engineers, architects, scientists and…
Added 30 mins ago
S
Occupational Therapist, Orthopedic Clinic - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Temporary
Demonstrated ability to function as a team member, motivator and facilitator.
Added 30 mins ago
FC
Business Analyst CMHC Commercial Services
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Hamilton, ON
- Full-time
…financing, with a primary focus on multifamily housing. As a key member of the team, the incumbent conducts detailed financial and property analysis, coordinates due diligence, prepares…
Added 30 mins ago
GM
Broadcast Operator
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Toronto, ON
- Full-time
…our organizational values within our Broadcast and Recording Service Branch. As a valued member of our team, reporting directly to the Supervisor, Operations, you will collaborate closely…
Added 30 mins ago
RM
M.L.T. Charge - Quality
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 30 mins ago
NL
Liquor Sales Clerk (Part Time 20)
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Marystown, NL
- Part-time
As a member of NLC’s stores team, this position is accountable for the following:
Added 44 mins ago
V
Production Coordinator
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Vancouver, BC
- Part-time
…employed a province-leading model of trauma-informed mental health service provision. Our work has created and sustained a resilient, inclusive community amongst newcomers, and over More…
Added 44 mins ago
CO
Application Support Specialist - EAM
City Of Hamilton
Hamilton, ON
- $95,757.48 to $119,701.4 CAD / year
- Full-time
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Added 1 hour ago
CO
Job ID #32266: Manager, Vacant Unit Tax & General Revenue
City of Hamilton
Hamilton, ON
- Full-time
…from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity,…
Added 1 hour ago
CO
Job ID #32260: Horticulture Greenhouse Supervisor
City of Hamilton
Hamilton, ON
- Full-time
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…from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity,…
Added 1 hour ago
EO
Manager, Chapter Operational Excellence
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Canada
- Full-time
…chapter health, address operational challenges, and strengthen member value…
Added 1 hour ago
NB
Branch Manager
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Added 1 hour ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…

Onterris

IT Analyst

Guelph, ON, Canada
CAN-Ontario-Guelph, Canada

The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location. · Full-time

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Job details

Pay: The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location.
Job type: Full-time
Experience: 1-2 years of relevant work experience in Information Technology role(s)
Posting language: English
Posted: Sep 22, 2026

Original job description

About Us

At Onterris, we build careers grounded in purpose, responsibility and real-world impact.

“For Planet and Progress” is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected, interwoven and international. Our scientists, engineers, field teams, consultants and professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive.

When you join us, you’re not just forging a career, you’re joining a movement. A movement for better thinking, smarter solutions and lasting impact.

Together, we will advance our way of life and protect the integrity of our environment every step of the way.

A Day in the Life

As a key member of the Enterprise Technology team, the IT Analyst will be responsible for overseeing the client computer systems and serving as the first line of support as tickets come into the ticketing portal. You’ll need at least 1 year of relevant experience of delivering technical support to customers, resolving technical issues, and escalating issues as appropriate and welcome the opportunity to make an impact from day one.

The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location.

To thrive in this role, you'll be comfortable taking ownership of the following responsibilities:

Provides day-to-day general support for a large enterprise to deliver technical support to customers, resolve technical issues, and escalate issues as appropriate.
Communicates effectively with employees at all levels within the organization, and act as a liaison between the Information Technology (IT) team and local users.
Provides IT assistance and support for incoming queries and issues related to computer systems, software, hardware, and licensing.
Diagnoses and resolves technical issues in-person, via phone, and through email correspondence while maintaining detailed records and documentation.
Responds to all assigned tickets via the Company’s internal ticketing system to ensure internal customers are assisted in a timely and professional manner, while escalating issues that require additional expertise and/or signoff.
Installs, deploys, and repairs desktops, laptops, and mobile devices to users.
Creates and terminates user accounts as needed, in accordance with ITIL and internal narratives.
Performs preventative maintenance on workstations, printers, and equipment to ensure efficiency.
Learns and trains others on company applications and software to address and triage software-related user issues as they arise.
Develops and maintains internal training guides for users on the installation, modification and/or repair of equipment (e.g. laptops, PCs, desk phones, cell phones).
Resolves technical problems with Local Area Networks (LAN) and remote networks.
Maintains environment by adhering to company policies, Service Level Agreements (SLA), industry best practices, and regulatory policies as required.
Observe problem trends, document and bring to attention of senior staff for planned remediation.
Exercises safe work practices by following all Company safety rules and OSHA regulations, including attendance at all required safety training programs.
Participates in Company’s continuous improvement programs and provide support to team efforts.
Keeps up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops.
Performs other duties as assigned.

Your Expertise and Skills

These requirements reflect the knowledge, skills and abilities that help you do your best work here.

High school diploma/GED
1-2 years of relevant work experience in Information Technology role(s)
Strong customer service and communication skills (verbal and written)
Familiarity with core IT concepts such as:
- Password resets and account management
- Email systems (e.g., Outlook, Microsoft 365)
- Basic networking (Wi‑Fi connectivity, VPN access)
Willingness and ability to travel to satellite offices.
Well versed in Windows OS troubleshooting of any issue that can arise.
Proficient with Microsoft Office software, Google G-Suite and/or PC programs
Ability to interface with cross-functional teams and all levels of personnel/management.
Ability to follow documented procedures and escalate issues appropriately.
Comfortable working with ticketing systems and knowledge bases
Reliable time management and ability to prioritize multiple requests.
Able to lift up to 30 pounds.
Ability to demonstrate patience and active listening when working with end users, translating complex technical concepts into clear, approachable language for non-technical audiences.

PREFERRED QUALIFICATIONS

Associate’s degree in computer science or information systems from an accredited university.
ITIL certification
Support Certification (CompTIA A+, Network+, etc.)
Experience supporting Microsoft 365, Teams, or Active Directory
Exposure to mobile device support (iOS, Android)
Basic understanding of cybersecurity best practices (phishing awareness, MFA)
Experience with Enterprise level ticketing systems (ClickUp, FreshService, ServiceNow, or Zendesk)

WORK ENVIRONMENT/SCHEDULE

Required to be onsite with some flexibility.
After hours\weekend support maybe required.
Working hours 8am-5pm

GROWTH AND DEVELOPEMENT

We invest in our people. From industry certifications and formal training to hands-on mentorship and career pathing, we are committed to helping every team member grow, both technically and professionally

Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients’ resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. For more information, visit www.onterris.com.

We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, click here to learn more.

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More about this job

Responsibilities

The IT Analyst provides day-to-day technical support for computer systems, hardware, and software while managing tickets in the internal portal. They are responsible for installing and maintaining equipment, managing user accounts, and acting as a liaison between the IT team and local users.

Requirements

Candidates must have a high school diploma and 1-2 years of relevant IT experience with strong customer service and troubleshooting skills. Proficiency in Windows OS, Microsoft Office, and basic networking is required, with preferred qualifications including an associate degree and ITIL or support certifications.

Skills

Technical support
Windows OS troubleshooting
Customer service
Hardware installation
Software deployment
Ticketing systems
Active Directory
Microsoft 365
Networking
VPN
Communication
Time management
Preventative maintenance
Documentation
Problem diagnosis

Visa sponsorship

Not detected in the job text

Keywords

IT Analyst
Enterprise Technology
Technical Support
Ticketing System
Windows OS
Microsoft 365
Active Directory
Networking
VPN
Hardware
Software
ITIL
Preventative Maintenance
Customer Service
Desktop Support
Laptop Repair
Mobile Device Support
Cybersecurity
Phishing Awareness
MFA
ClickUp
FreshService
ServiceNow
Zendesk
Google G-Suite
LAN
OSHA
SLA
Troubleshooting
Documentation

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