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Added 6 mins ago
M
Senior Software Engineer - Customer Portfolio Enablement
Marqeta
Remote, Canada
- Full-time
- Remote
…and rollout. You will execute on defined projects to achieve team-level goals and work on and own minor features in support of larger features. You will contribute heavily to test…
Added 6 mins ago
RB
Administrative Assistant
Royal Bank of Canada
Timmins, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 20 mins ago
LH
2600001111 - Physician Assistant
Lakeridge Health
Bowmanville, ON
- Full-time
As an integrated member of the health care team and support to the ED Physician, the Physician Assistant will have a strong desire for life-long learning, quality improvement, patient…
Added 20 mins ago
CG
Produce Clerk – Part-Time
Country Grocer
Nanaimo, BC
- Part-time
Country Grocer, Bowen is looking for a Produce Clerk – Part-Time to join our team! As a Produce Clerk, you’ll be wowing our customers with eye-catching displays, top-notch freshness, and…
Added 20 mins ago
LC
Supervisor, Production
Loblaw Companies Limited
Burnaby, BC
- Full-time
The Supervisor Production will assist the Pharmacy Operations Management Team in overseeing the day-to-day workflow process of their team within Operations and to ensure optimal customer…
Added 20 mins ago
TS
DRC Supervisor
The Salvation Army in Canada
Victoria, BC
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 20 mins ago
WS
Class 1 Owner Operator - FAST OR TWIC CARD Required
Westfreight Systems
Calgary, AB
- Full-time
…United States and Canada. An emphasis on providing knowledgeable service through strong managerial leadership and offering an expansive field of transportation services including truckload,…
Added 20 mins ago
KT
Class 1 Owner Operator - Become an OO
Kindersley Transport Ltd.
Calgary, AB
- Full-time
Edge Transportation Services Ltd. specializes in flat deck, heavy haul & over-dimensional freight service throughout North America. From full truckload to less-than-truckload needs,…
Added 20 mins ago
C
Client Partner - Insurance
Cognizant
Toronto, ON
- Full-time
…overall health of your assigned accounts. You will be a valued member of the account leadership team and work collaboratively with delivery, operations, finance, service line, innovation,…
Added 20 mins ago
DO
Senior Development Engineer
District of North Vancouver
Vancouver, BC
- Full-time
As a senior member of the Development Engineering team, you will apply your technical expertise, professional judgment and leadership skills to manage and provide professional engineering…
Added 20 mins ago
UO
Continuing, full-time, Grounds Worker II
University of Victoria
Victoria, BC
- Full-time
…faculty, staff and students. Facilities Management reflects high service delivery standards and requirements. The team works together to ensure effective, efficient and safe performance for…
Added 50 mins ago
AN
Flight Nurse RN Class A - AA2026006
Ambulance NB
Moncton, NB
- Internship
possess the ability to function within and work efficiently as a member of a multidisciplinary team.
Added 50 mins ago
RD
Clerk, Environmental Services
Regional District of North Okanagan
Coldstream, BC
- Full-time
…directly to residents and through partnerships with its six member…
Added 50 mins ago
SI
Waitstaff
Shannex Incorporated
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Temporary
Contribute to the team environment as a member of the Food and Beverage department, working towards departmental goals and priorities and providing ongoing feedback from residents and…
Added 50 mins ago
R
Customer Service Associate - Hardware/Electrical
RONA
Ottawa, ON · Nepean, ON
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 50 mins ago
SI
Cook
Shannex Incorporated
Halifax, NS
- Temporary
Executes departmental policies, procedures and guidelines as a member of the divisional Food Services Team
Added 1 hour ago
RB
Commission Data Specialist
Royal Bank of Canada
Toronto, ON
- Full-time
Maintain advisor profiles and licensing data – Update FOS member profiles, add/terminate licenses, and manage database records based on Registration Department communications
Added 1 hour ago
FS
Team Member
Firehouse Subs - Calgary North/Airdrie
Calgary, AB
- $15.5 to $16 CAD / hour
- Full-time
Added 1 hour ago
C
Pharmacy Assistant
Cencora
Ottawa, ON
- Full-time
…needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective…
Added 1 hour ago
PSW
Bayshore
Plaster Rock, NB
…HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best…
Added 1 hour ago
MG
Anaesthesia Assistant -Surgical Centre
Michael Garron Hospital
Toronto, ON
- Part-time
…the use of medical directives, as applicable. As an integral member of the surgical team, the Anesthesia Assistant holds accountabilities for professional practice, education and…
Added 1 hour ago
WS
Class 1 Owner Operator TEAM
Westfreight Systems
AB · Edmonton, AB
- Full-time
Our success has been built on providing knowledgeable service, strong leadership, and a diverse range of transportation solutions, including truckload, LTL, and over-dimensional freight.
Added 1 hour ago
WS
Class 1 Owner Operator - FAST OR TWIC CARD Required
Westfreight Systems
AB · Edmonton, AB
- Full-time
…United States and Canada. An emphasis on providing knowledgeable service through strong managerial leadership and offering an expansive field of transportation services including truckload,…
Added 1 hour ago
KT
Class 1 Owner Operator - Open Dispatch
Kindersley Transport Ltd.
AB · Edmonton, AB
- Full-time
Edge Transportation specializes in flat deck, heavy haul & over-dimensional freight service throughout North America. From full truckload to less-than-truckload needs, experienced operators…
Added 1 hour ago
CC
Sales Representative - Facility Services
Cintas Canada
Kamloops, BC
- Full-time
As an Outside Sales team member, you will be responsible for prospecting, developing, and qualifying leads within your respective territory. You will utilize our CRM to identify, prospect,…

Onterris

IT Analyst

Guelph, ON, Canada
CAN-Ontario-Guelph, Canada

The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location. · Full-time

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Job details

Pay: The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location.
Job type: Full-time
Experience: 1-2 years of relevant work experience in Information Technology role(s)
Posting language: English
Posted: Sep 22, 2026

Original job description

About Us

At Onterris, we build careers grounded in purpose, responsibility and real-world impact.

“For Planet and Progress” is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected, interwoven and international. Our scientists, engineers, field teams, consultants and professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive.

When you join us, you’re not just forging a career, you’re joining a movement. A movement for better thinking, smarter solutions and lasting impact.

Together, we will advance our way of life and protect the integrity of our environment every step of the way.

A Day in the Life

As a key member of the Enterprise Technology team, the IT Analyst will be responsible for overseeing the client computer systems and serving as the first line of support as tickets come into the ticketing portal. You’ll need at least 1 year of relevant experience of delivering technical support to customers, resolving technical issues, and escalating issues as appropriate and welcome the opportunity to make an impact from day one.

The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location.

To thrive in this role, you'll be comfortable taking ownership of the following responsibilities:

Provides day-to-day general support for a large enterprise to deliver technical support to customers, resolve technical issues, and escalate issues as appropriate.
Communicates effectively with employees at all levels within the organization, and act as a liaison between the Information Technology (IT) team and local users.
Provides IT assistance and support for incoming queries and issues related to computer systems, software, hardware, and licensing.
Diagnoses and resolves technical issues in-person, via phone, and through email correspondence while maintaining detailed records and documentation.
Responds to all assigned tickets via the Company’s internal ticketing system to ensure internal customers are assisted in a timely and professional manner, while escalating issues that require additional expertise and/or signoff.
Installs, deploys, and repairs desktops, laptops, and mobile devices to users.
Creates and terminates user accounts as needed, in accordance with ITIL and internal narratives.
Performs preventative maintenance on workstations, printers, and equipment to ensure efficiency.
Learns and trains others on company applications and software to address and triage software-related user issues as they arise.
Develops and maintains internal training guides for users on the installation, modification and/or repair of equipment (e.g. laptops, PCs, desk phones, cell phones).
Resolves technical problems with Local Area Networks (LAN) and remote networks.
Maintains environment by adhering to company policies, Service Level Agreements (SLA), industry best practices, and regulatory policies as required.
Observe problem trends, document and bring to attention of senior staff for planned remediation.
Exercises safe work practices by following all Company safety rules and OSHA regulations, including attendance at all required safety training programs.
Participates in Company’s continuous improvement programs and provide support to team efforts.
Keeps up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops.
Performs other duties as assigned.

Your Expertise and Skills

These requirements reflect the knowledge, skills and abilities that help you do your best work here.

High school diploma/GED
1-2 years of relevant work experience in Information Technology role(s)
Strong customer service and communication skills (verbal and written)
Familiarity with core IT concepts such as:
- Password resets and account management
- Email systems (e.g., Outlook, Microsoft 365)
- Basic networking (Wi‑Fi connectivity, VPN access)
Willingness and ability to travel to satellite offices.
Well versed in Windows OS troubleshooting of any issue that can arise.
Proficient with Microsoft Office software, Google G-Suite and/or PC programs
Ability to interface with cross-functional teams and all levels of personnel/management.
Ability to follow documented procedures and escalate issues appropriately.
Comfortable working with ticketing systems and knowledge bases
Reliable time management and ability to prioritize multiple requests.
Able to lift up to 30 pounds.
Ability to demonstrate patience and active listening when working with end users, translating complex technical concepts into clear, approachable language for non-technical audiences.

PREFERRED QUALIFICATIONS

Associate’s degree in computer science or information systems from an accredited university.
ITIL certification
Support Certification (CompTIA A+, Network+, etc.)
Experience supporting Microsoft 365, Teams, or Active Directory
Exposure to mobile device support (iOS, Android)
Basic understanding of cybersecurity best practices (phishing awareness, MFA)
Experience with Enterprise level ticketing systems (ClickUp, FreshService, ServiceNow, or Zendesk)

WORK ENVIRONMENT/SCHEDULE

Required to be onsite with some flexibility.
After hours\weekend support maybe required.
Working hours 8am-5pm

GROWTH AND DEVELOPEMENT

We invest in our people. From industry certifications and formal training to hands-on mentorship and career pathing, we are committed to helping every team member grow, both technically and professionally

Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients’ resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. For more information, visit www.onterris.com.

We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, click here to learn more.

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More about this job

Responsibilities

The IT Analyst provides day-to-day technical support for computer systems, hardware, and software while managing tickets in the internal portal. They are responsible for installing and maintaining equipment, managing user accounts, and acting as a liaison between the IT team and local users.

Requirements

Candidates must have a high school diploma and 1-2 years of relevant IT experience with strong customer service and troubleshooting skills. Proficiency in Windows OS, Microsoft Office, and basic networking is required, with preferred qualifications including an associate degree and ITIL or support certifications.

Skills

Technical support
Windows OS troubleshooting
Customer service
Hardware installation
Software deployment
Ticketing systems
Active Directory
Microsoft 365
Networking
VPN
Communication
Time management
Preventative maintenance
Documentation
Problem diagnosis

Visa sponsorship

Not detected in the job text

Keywords

IT Analyst
Enterprise Technology
Technical Support
Ticketing System
Windows OS
Microsoft 365
Active Directory
Networking
VPN
Hardware
Software
ITIL
Preventative Maintenance
Customer Service
Desktop Support
Laptop Repair
Mobile Device Support
Cybersecurity
Phishing Awareness
MFA
ClickUp
FreshService
ServiceNow
Zendesk
Google G-Suite
LAN
OSHA
SLA
Troubleshooting
Documentation

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