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Added 6 mins ago
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Front End - Cashier
Sobeys
Campbell River, BC
- Full-time
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 7 mins ago
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Front End - Cashier
Sobeys
Winnipeg, MB
- Full-time
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 7 mins ago
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Medical Laboratory Technologist
Sanya’k̓ula
Chilliwack, BC
- Part-time
…posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the…
Added 7 mins ago
CL
Residence Services Representative
Campus Living Centres
London, ON
- Full-time
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen…
Added 7 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Alliston, ON
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 7 mins ago
EA
Consultant, ICT Systems Engineering, Level 3, Epic, Non-mgmt
Epic A Bell MTS Company
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- Full-time
· Accurately log tickets and resolutions into service desk software management system; maintain vigilant maintenance of this process
Added 7 mins ago
S
Medical Laboratory Technologist
Sanya’k̓ula
Chilliwack, BC
- Full-time
…posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the…
Added 7 mins ago
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Technical Support Specialist I
Connexall
Toronto, ON
- Full-time
Experience with Help Desk or Customer Service in software support Experience in Healthcare an asset;
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Delivery Partner (Canada)
Magnit
Calgary, AB
- $90,000 to $100,000 CAD / year
…cross-functional teams, utilizing software (VMS) to ensure smooth service…
Added 9 mins ago
GO
CPA Manager
Gauer Olsen
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- Full-time
We believe in a philosophy of providing the highest quality professional service to our clients by fostering an environment of continuous learning and growth. Through this continual…
Added 9 mins ago
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- Full-time
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Added 24 mins ago
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Security Spare Guard - Kitchener
Commissionaires Great Lakes
Kitchener, ON
- Part-time
Make sure the Security Desk is always monitored
Added 24 mins ago
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Customer Support Associate
Trackunit
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- Full-time
…those with a background in customer support, call centre, help desk, or retail…
Added 24 mins ago
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Associate Director Operations and Systems
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Brown Student Serv.
- Full-time
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Added 25 mins ago
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Front desk hotel clerk
Comfort Inn Dartmouth
Dartmouth, NS
- From $17.5 CAD / hour
- Full-time
- Part-time
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Added 39 mins ago
Bilingual Advisor Support Associate
The Canada Life Assurance Company
Kingston, ON · London, ON · Ottawa, ON · ON · Montreal, QC · Pointe-Claire, QC · Mississauga Ontario, ON
…position, you will provide administrative, operational, and client service support to a pooled team of Advisors and Client Experience Specialists (CES) within the National Accounts…
Added 39 mins ago
Advisor Support Associate
The Canada Life Assurance Company
Calgary, AB · Kingston, ON · London, ON · Ottawa, ON · ON · Mississauga Ontario, ON
…position, you will provide administrative, operational, and client service support to a pooled team of Advisors and Client Experience Specialists (CES) within the National Accounts…
Added 39 mins ago
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(CAN) General Merchandise Associate
Walmart
Terrace, BC
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 39 mins ago
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(CAN) General Merchandise Associate
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Atholville, NB
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 54 mins ago
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Plumbing & Electrical Sales Part Time - KITCHENER W
The Home Depot
Kitchener, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 54 mins ago
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Flooring Sales Part Time - ANCASTER
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Ancaster, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 54 mins ago
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Flooring Sales Part-Time - CHATHAM
The Home Depot
Chatham-Kent, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 54 mins ago
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Lumber Sales Associate: Part Time - SHAWNESSY
The Home Depot
Calgary, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 54 mins ago
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Service Desk Associate Part Time - WINDSOR E
The Home Depot
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Added 54 mins ago
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Paint Sales Part Time - KITCHENER W
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Kitchener, ON
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Onterris

IT Analyst

Guelph, ON, Canada
CAN-Ontario-Guelph, Canada

The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location. · Full-time

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Job details

Pay: The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location.
Job type: Full-time
Experience: 1-2 years of relevant work experience in Information Technology role(s)
Posting language: English
Posted: Sep 22, 2026

Original job description

About Us

At Onterris, we build careers grounded in purpose, responsibility and real-world impact.

“For Planet and Progress” is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected, interwoven and international. Our scientists, engineers, field teams, consultants and professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive.

When you join us, you’re not just forging a career, you’re joining a movement. A movement for better thinking, smarter solutions and lasting impact.

Together, we will advance our way of life and protect the integrity of our environment every step of the way.

A Day in the Life

As a key member of the Enterprise Technology team, the IT Analyst will be responsible for overseeing the client computer systems and serving as the first line of support as tickets come into the ticketing portal. You’ll need at least 1 year of relevant experience of delivering technical support to customers, resolving technical issues, and escalating issues as appropriate and welcome the opportunity to make an impact from day one.

The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location.

To thrive in this role, you'll be comfortable taking ownership of the following responsibilities:

Provides day-to-day general support for a large enterprise to deliver technical support to customers, resolve technical issues, and escalate issues as appropriate.
Communicates effectively with employees at all levels within the organization, and act as a liaison between the Information Technology (IT) team and local users.
Provides IT assistance and support for incoming queries and issues related to computer systems, software, hardware, and licensing.
Diagnoses and resolves technical issues in-person, via phone, and through email correspondence while maintaining detailed records and documentation.
Responds to all assigned tickets via the Company’s internal ticketing system to ensure internal customers are assisted in a timely and professional manner, while escalating issues that require additional expertise and/or signoff.
Installs, deploys, and repairs desktops, laptops, and mobile devices to users.
Creates and terminates user accounts as needed, in accordance with ITIL and internal narratives.
Performs preventative maintenance on workstations, printers, and equipment to ensure efficiency.
Learns and trains others on company applications and software to address and triage software-related user issues as they arise.
Develops and maintains internal training guides for users on the installation, modification and/or repair of equipment (e.g. laptops, PCs, desk phones, cell phones).
Resolves technical problems with Local Area Networks (LAN) and remote networks.
Maintains environment by adhering to company policies, Service Level Agreements (SLA), industry best practices, and regulatory policies as required.
Observe problem trends, document and bring to attention of senior staff for planned remediation.
Exercises safe work practices by following all Company safety rules and OSHA regulations, including attendance at all required safety training programs.
Participates in Company’s continuous improvement programs and provide support to team efforts.
Keeps up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops.
Performs other duties as assigned.

Your Expertise and Skills

These requirements reflect the knowledge, skills and abilities that help you do your best work here.

High school diploma/GED
1-2 years of relevant work experience in Information Technology role(s)
Strong customer service and communication skills (verbal and written)
Familiarity with core IT concepts such as:
- Password resets and account management
- Email systems (e.g., Outlook, Microsoft 365)
- Basic networking (Wi‑Fi connectivity, VPN access)
Willingness and ability to travel to satellite offices.
Well versed in Windows OS troubleshooting of any issue that can arise.
Proficient with Microsoft Office software, Google G-Suite and/or PC programs
Ability to interface with cross-functional teams and all levels of personnel/management.
Ability to follow documented procedures and escalate issues appropriately.
Comfortable working with ticketing systems and knowledge bases
Reliable time management and ability to prioritize multiple requests.
Able to lift up to 30 pounds.
Ability to demonstrate patience and active listening when working with end users, translating complex technical concepts into clear, approachable language for non-technical audiences.

PREFERRED QUALIFICATIONS

Associate’s degree in computer science or information systems from an accredited university.
ITIL certification
Support Certification (CompTIA A+, Network+, etc.)
Experience supporting Microsoft 365, Teams, or Active Directory
Exposure to mobile device support (iOS, Android)
Basic understanding of cybersecurity best practices (phishing awareness, MFA)
Experience with Enterprise level ticketing systems (ClickUp, FreshService, ServiceNow, or Zendesk)

WORK ENVIRONMENT/SCHEDULE

Required to be onsite with some flexibility.
After hours\weekend support maybe required.
Working hours 8am-5pm

GROWTH AND DEVELOPEMENT

We invest in our people. From industry certifications and formal training to hands-on mentorship and career pathing, we are committed to helping every team member grow, both technically and professionally

Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients’ resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. For more information, visit www.onterris.com.

We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, click here to learn more.

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More about this job

Responsibilities

The IT Analyst provides day-to-day technical support for computer systems, hardware, and software while managing tickets in the internal portal. They are responsible for installing and maintaining equipment, managing user accounts, and acting as a liaison between the IT team and local users.

Requirements

Candidates must have a high school diploma and 1-2 years of relevant IT experience with strong customer service and troubleshooting skills. Proficiency in Windows OS, Microsoft Office, and basic networking is required, with preferred qualifications including an associate degree and ITIL or support certifications.

Skills

Technical support
Windows OS troubleshooting
Customer service
Hardware installation
Software deployment
Ticketing systems
Active Directory
Microsoft 365
Networking
VPN
Communication
Time management
Preventative maintenance
Documentation
Problem diagnosis

Visa sponsorship

Not detected in the job text

Keywords

IT Analyst
Enterprise Technology
Technical Support
Ticketing System
Windows OS
Microsoft 365
Active Directory
Networking
VPN
Hardware
Software
ITIL
Preventative Maintenance
Customer Service
Desktop Support
Laptop Repair
Mobile Device Support
Cybersecurity
Phishing Awareness
MFA
ClickUp
FreshService
ServiceNow
Zendesk
Google G-Suite
LAN
OSHA
SLA
Troubleshooting
Documentation

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