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Added 8 mins ago
C
Client Services, Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
…conducting background checks, and capturing data in our workflow system. Your work will help maintain accurate records and support compliance with regulatory requirements. You'll gain…
Added 8 mins ago
O
Senior Analyst, Research Operations
OICR
ON · MaRS Centre, Toronto, Ontario
- Contract
Position: Senior Analyst, Research Operations
Added 8 mins ago
G
Trade Compliance Analyst
GEODIS
Richmond, BC · ON · Dorval, QC · Mississauga, ON
- Full-time
Knowledge of the Harmonized System, CBSA Customs rules & regulations.
Added 52 mins ago
IG
Senior Business Analyst
Insight Global
Vancouver, BC
- $60 to $74 CAD / hour
- Full-time
Insight Global is seeking a Senior Business Analyst to support a high-impact Login Experience team responsible for authentication, session management, and passwordless login capabilities…
Added 53 mins ago
AG
Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
…opportunities, and ensuring alignment between business needs and system capabilities. This role is ideal for a systems thinker who is inquisitive, analytical, and highly collaborative.…
Added 53 mins ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for…
Added 1 hour ago
EV
January 2027 Business Analyst (Pension)
Elk Valley Resources
Calgary, AB · Sparwood, BC · Vancouver, BC
- $4,117 to $5,192 CAD / month
Maintain member records in the system for pension and post-retirement benefits plans.
Added 1 hour ago
HA
Energy Infrastructure Analyst
H.H. Angus & Associates Ltd.
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
We are seeking an Energy Infrastructure Analyst who can combine energy, financial and commercial analysis with project delivery and pursuit support. The role will help turn early client…
Added 1 hour ago
Research Analyst OIAU
CityofOttawa
Ottawa, ON
All applications must be received on time and through the online application system. Applicants are required to upload their cover letter and resume in addition to the candidate profile.…
Added 1 hour ago
WM
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Barrie, ON
- $65,000 to $75,000 CAD / year
- Full-time
The Junior IT Analyst supports day-to-day technology operations while helping transform financial and operational data into accurate, meaningful reports and dashboards. This role is suited…
Added 1 hour ago
CL
Transportation Warranty Analyst
Charger Logistics Inc
Brampton, ON
- Full-time
As a Transportation Warranty Analyst you will work closely with our Safety, Shop and Warehouse team to manage complete and accurate processing of warranty claims. You will be expected to…
Added 1 hour ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
Job Title: Senior Finance and Procurement Analyst
Added 1 hour ago
IF
Functional Architecture Advisor, Financial Systems
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Design, document, and recommend functional and system solutions tailored to the needs of internal clients, while considering sustainability, performance, security, and integration within…
Added 1 hour ago
RB
Lead Business System Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
…test strategy and execution, designing robust frameworks for system reliability and process optimization, leveraging technology to streamline workflows. You will act as a liaison between…
Added 1 hour ago
EV
January 2027 Business Analyst (Pension)
Elk Valley Resources
Sparwood, BC
- $4,117 to $5,192 CAD / month
- Full-time
Maintain member records in the system for pension and post-retirement benefits plans
Added 1 hour ago
TC
VAM And LMS BSA
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
In corporate and transaction banking, LMS (Liquidity Management System) and VAM (Virtual Account Management) are core technology platforms and product suites.
Added 1 hour ago
I-
Financial Analyst (Property Accounting)
IFG - International Financial Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
We are helping our non-profit client in Toronto with a Financial Analyst (Property Accounting) search. This is a full-time permanent role with day 1 HOOPP benefits, Hybrid work model (1 day…
Added 1 hour ago
CC
Information Management Analyst
CANES Community Care
Toronto, ON · Etobicoke, ON
- Full-time
…Scheduling, and external vendors, the Information Management Analyst serves as a key resource for data quality, reporting, system optimization, user support, and the successful adoption of…
Added 1 hour ago
ST
Trade Compliance Data Analyst
Sailun Tire Americas
Woodbridge, ON
- $75,000 to $80,000 CAD / year
- Full-time
Sailun Tire Americas – Trade Compliance Data Analyst (U.S. & Canada)
Added 1 hour ago
CM
Financial Reporting Analyst, Financial Reporting & Tax
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Financial Reporting Analyst, Financial Reporting & Tax, is responsible for preparing and reviewing financial statements, schedules, notes, MFRP and other fund information for investment…
Added 1 hour ago
IG
Business Analyst
Insight Global
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
Insight Global is seeking a Senior Business Analyst to support a high-impact Login Experience team responsible for authentication, session management, and passwordless login capabilities…
Added 1 hour ago
Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Oakville, ON · Toronto, ON
We are currently recruiting for a full-time Senior IT Business Systems Analyst to support our Information Technology Services team.
Added 1 hour ago
O
Data Analyst
OPTrust
Toronto, ON
- Full-time
Performs data investigation, problem-solving, and admin system user support.
Added 2 hours ago
CI
IT Support Analyst
Cambium Inc.
Peterborough, ON
- Full-time
As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and…
Added 2 hours ago
FG
Computer systems business analyst
Fas Gas Plus
Kimberley, BC
- From $42.4 CAD / hour
- Full-time
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation

Onterris

IT Analyst

Guelph, ON, Canada
CAN-Ontario-Guelph, Canada

The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location. · Full-time

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Job details

Pay: The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location.
Job type: Full-time
Experience: 1-2 years of relevant work experience in Information Technology role(s)
Posting language: English
Posted: Sep 22, 2026

Original job description

About Us

At Onterris, we build careers grounded in purpose, responsibility and real-world impact.

“For Planet and Progress” is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected, interwoven and international. Our scientists, engineers, field teams, consultants and professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive.

When you join us, you’re not just forging a career, you’re joining a movement. A movement for better thinking, smarter solutions and lasting impact.

Together, we will advance our way of life and protect the integrity of our environment every step of the way.

A Day in the Life

As a key member of the Enterprise Technology team, the IT Analyst will be responsible for overseeing the client computer systems and serving as the first line of support as tickets come into the ticketing portal. You’ll need at least 1 year of relevant experience of delivering technical support to customers, resolving technical issues, and escalating issues as appropriate and welcome the opportunity to make an impact from day one.

The compensation range for this role is $34 to $36 CAD, commensurate with experience, skills, and geographic location.

To thrive in this role, you'll be comfortable taking ownership of the following responsibilities:

Provides day-to-day general support for a large enterprise to deliver technical support to customers, resolve technical issues, and escalate issues as appropriate.
Communicates effectively with employees at all levels within the organization, and act as a liaison between the Information Technology (IT) team and local users.
Provides IT assistance and support for incoming queries and issues related to computer systems, software, hardware, and licensing.
Diagnoses and resolves technical issues in-person, via phone, and through email correspondence while maintaining detailed records and documentation.
Responds to all assigned tickets via the Company’s internal ticketing system to ensure internal customers are assisted in a timely and professional manner, while escalating issues that require additional expertise and/or signoff.
Installs, deploys, and repairs desktops, laptops, and mobile devices to users.
Creates and terminates user accounts as needed, in accordance with ITIL and internal narratives.
Performs preventative maintenance on workstations, printers, and equipment to ensure efficiency.
Learns and trains others on company applications and software to address and triage software-related user issues as they arise.
Develops and maintains internal training guides for users on the installation, modification and/or repair of equipment (e.g. laptops, PCs, desk phones, cell phones).
Resolves technical problems with Local Area Networks (LAN) and remote networks.
Maintains environment by adhering to company policies, Service Level Agreements (SLA), industry best practices, and regulatory policies as required.
Observe problem trends, document and bring to attention of senior staff for planned remediation.
Exercises safe work practices by following all Company safety rules and OSHA regulations, including attendance at all required safety training programs.
Participates in Company’s continuous improvement programs and provide support to team efforts.
Keeps up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops.
Performs other duties as assigned.

Your Expertise and Skills

These requirements reflect the knowledge, skills and abilities that help you do your best work here.

High school diploma/GED
1-2 years of relevant work experience in Information Technology role(s)
Strong customer service and communication skills (verbal and written)
Familiarity with core IT concepts such as:
- Password resets and account management
- Email systems (e.g., Outlook, Microsoft 365)
- Basic networking (Wi‑Fi connectivity, VPN access)
Willingness and ability to travel to satellite offices.
Well versed in Windows OS troubleshooting of any issue that can arise.
Proficient with Microsoft Office software, Google G-Suite and/or PC programs
Ability to interface with cross-functional teams and all levels of personnel/management.
Ability to follow documented procedures and escalate issues appropriately.
Comfortable working with ticketing systems and knowledge bases
Reliable time management and ability to prioritize multiple requests.
Able to lift up to 30 pounds.
Ability to demonstrate patience and active listening when working with end users, translating complex technical concepts into clear, approachable language for non-technical audiences.

PREFERRED QUALIFICATIONS

Associate’s degree in computer science or information systems from an accredited university.
ITIL certification
Support Certification (CompTIA A+, Network+, etc.)
Experience supporting Microsoft 365, Teams, or Active Directory
Exposure to mobile device support (iOS, Android)
Basic understanding of cybersecurity best practices (phishing awareness, MFA)
Experience with Enterprise level ticketing systems (ClickUp, FreshService, ServiceNow, or Zendesk)

WORK ENVIRONMENT/SCHEDULE

Required to be onsite with some flexibility.
After hours\weekend support maybe required.
Working hours 8am-5pm

GROWTH AND DEVELOPEMENT

We invest in our people. From industry certifications and formal training to hands-on mentorship and career pathing, we are committed to helping every team member grow, both technically and professionally

Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients’ resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. For more information, visit www.onterris.com.

We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, click here to learn more.

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More about this job

Responsibilities

The IT Analyst provides day-to-day technical support for computer systems, hardware, and software while managing tickets in the internal portal. They are responsible for installing and maintaining equipment, managing user accounts, and acting as a liaison between the IT team and local users.

Requirements

Candidates must have a high school diploma and 1-2 years of relevant IT experience with strong customer service and troubleshooting skills. Proficiency in Windows OS, Microsoft Office, and basic networking is required, with preferred qualifications including an associate degree and ITIL or support certifications.

Skills

Technical support
Windows OS troubleshooting
Customer service
Hardware installation
Software deployment
Ticketing systems
Active Directory
Microsoft 365
Networking
VPN
Communication
Time management
Preventative maintenance
Documentation
Problem diagnosis

Visa sponsorship

Not detected in the job text

Keywords

IT Analyst
Enterprise Technology
Technical Support
Ticketing System
Windows OS
Microsoft 365
Active Directory
Networking
VPN
Hardware
Software
ITIL
Preventative Maintenance
Customer Service
Desktop Support
Laptop Repair
Mobile Device Support
Cybersecurity
Phishing Awareness
MFA
ClickUp
FreshService
ServiceNow
Zendesk
Google G-Suite
LAN
OSHA
SLA
Troubleshooting
Documentation

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