Operations Support Associate

Company: Onvigo Inc

Location: Hybrid | Markham Ontario

Term: Full-Time Employment

Department: Operations

Annual Salary Range: $45,000 - $50,000 CAD annually

Vacancy Status: This posting is for an existing vacancy with an immediate start date

AI Use: Onvigo Inc. does not use artificial intelligence to screen, assess, or select applicants for

this position.

Email Resume to: documents@onvigo.com

About the Company:

ONVIGO is a Canadian-owned host agency that helps travel entrepreneurs build businesses with

intention. Through expert support, innovative tools, professional development, and a collaborative

community, we empower independent travel advisors to create sustainable, profitable businesses while defining success on their own terms.

Job Overview:

The role of the Operations Support Associate is to provide support, training, and booking best practices to every Onvigo member. The success of this role relies operationally on assistance with sales and support delivery and service issues and coaching to help the ITAs business positively perform and grow, and by ensuring files and documentation adhere to both to the policies of Onvigo and the provincial reporting standards (TICO-Travel Industry Council of Ontario). The ideal candidate for this position works well independently and in a team environment and is able to balance the needs of ITAs, and Onvigo executive team.

Responsibilities and Duties:

• Answering support tickets from Onvigo members (ITAs)
• Training and coaching of ITAs (systems, suppliers, products, travel styles etc.)
• Provide detailed guidance to ITAs about booking travel products using various systems via video meetings, screen share, telephone, email and support tickets
• Provide detailed guidance on the CRM best practices
• Policy enforcement and advisement
• Sales tracking and Quality Control of trips and file backups
• Create training modules and documents related to ITA and Onvigo needs
• Support Training department with programs facilitation and development
• Attend supplier events (when required)Onvigo Inc
• Attend annual conference (when applicable)
• Attend in person meetings at the office (when required)
• Assist in development of new support programs
• Contribute new ideas, best practices and ways of working to support Onvigo’s growth
• Maintain a friendly, positive and encouraging demeanor when interacting with all Onvigo team members and ITAs
• Additional department requirements as noted by manager

Qualifications:

• Minimum 5 years of travel industry experience, preferably in travel agency operations, travel advisor support, booking systems, or related roles
• TICO certified
• Experienced with GDS and travel product booking systems (SIREV, Supplier Portals, etc.)
• Ability to work in a fast-paced environment and comfortable working with new technologies
• Excellent written and verbal communication skills
• Independent self-starter with the ability to collaborate well with others
• High attention to detail, with the ability to correct errors and flag inconsistencies with ease
• Thrives in a KPI driven environment
• Ability to build trust and work through conflict both upwards and downward

Benefits of working with us!

• No waiting period to participate in our Group Health Benefits program that includes Extended Health and Medical
• Company paid time off including vacation and sick days
• Group Registered Savings Plan participation after successfully completing three months with the Company
• Career growth opportunities
• The energy and excitement of working for a fast-scaling travel company.

Onvigo Inc. is committed to providing an inclusive and accessible recruitment process. We welcome

applications from qualified candidates from diverse backgrounds and communities. We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. If you require accommodation, please let us know so we can work with you to meet your needs.