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ONVIGO

Operations Support Associate

Markham, ON, Canada

Pay: $45,000 to $50,000 CAD / year
Job type: Full-time
Apply by: Mar 28, 2027
Experience: Minimum 5 years of travel industry experience, preferably in travel agency operations, travel advisor support, booking systems, or related roles
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Company: Onvigo Inc

Location: Hybrid | Markham Ontario

Term: Full-Time Employment

Department: Operations

Annual Salary Range: $45,000 - $50,000 CAD annually

Vacancy Status: This posting is for an existing vacancy with an immediate start date

AI Use: Onvigo Inc. does not use artificial intelligence to screen, assess, or select applicants for

this position.

Email Resume to: documents@onvigo.com

About the Company:

ONVIGO is a Canadian-owned host agency that helps travel entrepreneurs build businesses with

intention. Through expert support, innovative tools, professional development, and a collaborative

community, we empower independent travel advisors to create sustainable, profitable businesses while defining success on their own terms.

Job Overview:

The role of the Operations Support Associate is to provide support, training, and booking best practices to every Onvigo member. The success of this role relies operationally on assistance with sales and support delivery and service issues and coaching to help the ITAs business positively perform and grow, and by ensuring files and documentation adhere to both to the policies of Onvigo and the provincial reporting standards (TICO-Travel Industry Council of Ontario). The ideal candidate for this position works well independently and in a team environment and is able to balance the needs of ITAs, and Onvigo executive team.

Responsibilities and Duties:

Answering support tickets from Onvigo members (ITAs)
Training and coaching of ITAs (systems, suppliers, products, travel styles etc.)
Provide detailed guidance to ITAs about booking travel products using various systems via video meetings, screen share, telephone, email and support tickets
Provide detailed guidance on the CRM best practices
Policy enforcement and advisement
Sales tracking and Quality Control of trips and file backups
Create training modules and documents related to ITA and Onvigo needs
Support Training department with programs facilitation and development
Attend supplier events (when required)Onvigo Inc
Attend annual conference (when applicable)
Attend in person meetings at the office (when required)
Assist in development of new support programs
Contribute new ideas, best practices and ways of working to support Onvigo’s growth
Maintain a friendly, positive and encouraging demeanor when interacting with all Onvigo team members and ITAs
Additional department requirements as noted by manager

Qualifications:

Minimum 5 years of travel industry experience, preferably in travel agency operations, travel advisor support, booking systems, or related roles
TICO certified
Experienced with GDS and travel product booking systems (SIREV, Supplier Portals, etc.)
Ability to work in a fast-paced environment and comfortable working with new technologies
Excellent written and verbal communication skills
Independent self-starter with the ability to collaborate well with others
High attention to detail, with the ability to correct errors and flag inconsistencies with ease
Thrives in a KPI driven environment
Ability to build trust and work through conflict both upwards and downward

Benefits of working with us!

No waiting period to participate in our Group Health Benefits program that includes Extended Health and Medical
Company paid time off including vacation and sick days
Group Registered Savings Plan participation after successfully completing three months with the Company
Career growth opportunities
The energy and excitement of working for a fast-scaling travel company.

Onvigo Inc. is committed to providing an inclusive and accessible recruitment process. We welcome

applications from qualified candidates from diverse backgrounds and communities. We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. If you require accommodation, please let us know so we can work with you to meet your needs.

Apply About employer

More about this job

Responsibilities

Support Onvigo members by resolving support requests, providing training and coaching, and guiding them on travel bookings, systems, and CRM best practices. Track sales and quality, maintain compliant trip files and backups, develop training and support programs, and contribute to the growth of the company.

Requirements

Requires at least five years of travel industry experience and TICO certification, along with experience using GDS and travel booking systems such as SIREV and supplier portals. Candidates should communicate effectively, work independently and collaboratively in a fast-paced, KPI-driven environment, adapt to new technologies, and demonstrate strong attention to detail.

Skills

Travel Agency Operations
Travel Advisor Support
Training and Coaching
Booking Systems
GDS
SIREV
Supplier Portals
CRM Best Practices
Customer Support
Sales Tracking
Quality Control
Documentation and File Management
Policy Compliance
Communication
Attention to Detail
Conflict Resolution

Benefits

Extended Health and Medical Benefits
Paid Vacation and Sick Days
Group Registered Savings Plan
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Travel Industry
Travel Agency Operations
Independent Travel Advisors
TICO Certification
GDS
SIREV
Supplier Portals
Travel Product Booking
CRM
Support Tickets
Training
Coaching
Sales Tracking
Quality Control
File Backups
Provincial Reporting Standards
Policy Enforcement
Training Modules
Program Facilitation
KPI-Driven Environment
Customer Support
Travel Suppliers
Travel Products
Video Meetings
Screen Sharing

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