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OnX

Incident Management Analyst

  • Toronto, ON, Canada
  • Greater Toronto Area, Canada, Canada

Contract

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Job details

Job type
Contract
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Experience
2-4 years of experience - intermediate level candidate
Posting language
English
Posted

Original job description

One of our client is looking for an Incident Management Analyst who is fluently Bilingual both English & French.

Its a hybrid role 2 days onsite & can be based in Montreal, Quebec City, Ottawa, Windsor, Mississauga & Toronto

Please note - This is a bilingual role hence only candidates will full bilingual fluency apply to this role. candidate will be on call for 1-week once a month. Usual schedule will be 8-4 or 9-5.

Top Skills:

  1. 2-4 years of experience - intermediate level candidate
  2. Must be bilingual in French and English
  3. Insurance experience or Insurance Domain knowledge
  4. Ticketing experience using either Ivanti or ServiceNow
  5. Dynatrace for monitoring tools
  6. Perfect communication - they will be sending out company wide communications
  7. ITIL experience - they dont need the certification but it would be an asset
  8. Incident and Problem management experience - including post incident reviews
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More about this job

Responsibilities

Manage incidents and problems, including conducting post-incident reviews. Use ticketing and monitoring tools and send company-wide communications about incidents.

Requirements

Candidates should have 2–4 years of experience and fluency in both English and French. Insurance experience or domain knowledge, experience with Ivanti or ServiceNow, Dynatrace monitoring, strong communication, and incident and problem management experience are sought; ITIL experience is an asset, but certification is not required.

Skills

  • Bilingual English and French
  • Incident Management
  • Problem Management
  • Insurance Domain Knowledge
  • Ticketing
  • Ivanti
  • ServiceNow
  • Dynatrace
  • Monitoring Tools
  • ITIL
  • Post-Incident Reviews
  • Company-Wide Communications
  • Communication

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Management & Leadership
  • Finance & Accounting

Keywords

  • Incident Management
  • Problem Management
  • Insurance
  • English
  • French
  • Ivanti
  • ServiceNow
  • Dynatrace
  • Ticketing
  • Monitoring Tools
  • ITIL
  • Post-Incident Reviews
  • Company-Wide Communications
  • On-Call Rotation
  • Hybrid Work

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