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PR
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- $47,000 to $52,000 CAD / year
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OOCL CANADA INC.

Customer Service Representative

Toronto, ON, Canada

$47,000 to $52,000 CAD / year

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Job details

Pay: $47,000 to $52,000 CAD / year
Posting language: English
Posted: Oct 19, 2026

Original job description

Customer Service Representative

703 Evans Avenue, Suite 300, Toronto, ON M9C 5E9

Key Accountabilities:

Accomplish all aspects of ocean, air and landside operations, from pre-arrival administration to final delivery, in a timely, efficient and accurate manner.
Respond to customer inquiries and service exceptions with effective communications with clients, origin offices, ocean carriers, brokers, and other vendors to provide updates and facilitate streamlined deliveries of shipments. 
When assigned, develop and maintain new business from new and existing customers, creating CSA and keep follow up.
Relay clear and detailed instructions to vendors and back-office support teams in order to sustain an efficient operation.
Champion a role that promotes a client centric attitude by being proactive and providing best in class service.
Develop and recommend changes to existing procedures and system enhancement to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole.
Collaboration and sharing of work duties as needed to promote a team based environment.

Qualifications:

Superior verbal and written communication skills
High proficiency with MS Office Suite and learning new computer software

Preferred Skills:

Recent experience in ocean and/or air freight transportation with a leading NVOCC/Freight Forwarder
Proficiency with all major ocean and/or air freight, freight carriers any online booking and tracing platforms
Familiarity with ocean import and export and/or air freight transportation procedures, terminology, regulations, and Detention & Demurrage policies
Familiarity with Customs formalities, procedures, and systems
Ability to focus on customer satisfaction and building great client relationships
Ability to work independently and efficiently in a fast-paced, deadline-driven environment with strong time management skills
Possess an energetic, enthusiastic, and positive team-oriented approach to work
Self-motivated, detail oriented with strong organizational, analytical skills and problem-solving abilities

Who is OOCL Logistics?

A world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain management needs by creating value through our innovative end-to-end international logistics programs.

We are also an industry leader providing sophisticated transportation, warehousing and distribution services throughout Asia and Latin America, offering professional best in class 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.

Benefits Package including:

RRSP / DPSP
TFSA available 
Paid Vacation 
Paid sick days
Federal, Provincial and floating Holiday pay
Medical, Dental, and Vision
Life Insurance options 
Long-term Disability 
Voluntary Supplemental Life
Education Assistance Program after first 12 months of employment

All employment is contingent upon the successful completion of a background check.

Compensation

The annualized base compensation for this position is CAD $47,000 to $52,000 excluding fringe benefits. If hired at OOCL Logistics (Canada), the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.

OOCL Logistics (Canada) is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics (Canada) does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocllogistics.com.

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More about this job

Responsibilities

The representative will manage end-to-end ocean, air, and landside operations while maintaining proactive communication with clients and vendors. They are also responsible for developing new business and recommending process improvements to enhance team efficiency.

Requirements

Candidates should possess superior communication skills and high proficiency in MS Office Suite. Preferred qualifications include recent experience in freight forwarding and familiarity with international transportation regulations and customs procedures.

Skills

Ocean freight operations
Air freight operations
Landside operations
Customer service
Freight forwarding
Logistics
Supply chain management
MS Office Suite
Communication skills
Time management
Problem-solving
Analytical skills
Customs formalities
Detention and demurrage policies
Booking and tracing platforms

Benefits

RRSP
DPSP
TFSA
Paid vacation
Paid sick days
Holiday pay
Medical insurance
Dental insurance
Vision insurance
Life insurance
Long-term disability
Voluntary supplemental life insurance
Education assistance program

Visa sponsorship

Not detected in the job text

Keywords

Logistics
Supply chain
Freight forwarding
NVOCC
Ocean freight
Air freight
Customs
3PL
4PL
Import
Export
Detention
Demurrage
MS Office
Operations
Client relations
Transportation
Warehousing
Distribution
Analytical skills
Problem-solving
Time management
Documentation
Vendor management
Booking platforms
Tracing platforms
International logistics
Business casual
Customer service
Efficiency

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