Customer Service Representative

Customer Service Representative

703 Evans Avenue, Suite 300, Toronto, ON M9C 5E9

Key Accountabilities:

• Accomplish all aspects of ocean, air and landside operations, from pre-arrival administration to final delivery, in a timely, efficient and accurate manner.
• Respond to customer inquiries and service exceptions with effective communications with clients, origin offices, ocean carriers, brokers, and other vendors to provide updates and facilitate streamlined deliveries of shipments. 
• When assigned, develop and maintain new business from new and existing customers, creating CSA and keep follow up.
• Relay clear and detailed instructions to vendors and back-office support teams in order to sustain an efficient operation.
• Champion a role that promotes a client centric attitude by being proactive and providing best in class service.
• Develop and recommend changes to existing procedures and system enhancement to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole.
• Collaboration and sharing of work duties as needed to promote a team based environment.

Qualifications:

• Superior verbal and written communication skills
• High proficiency with MS Office Suite and learning new computer software

Preferred Skills:

• Recent experience in ocean and/or air freight transportation with a leading NVOCC/Freight Forwarder
• Proficiency with all major ocean and/or air freight, freight carriers any online booking and tracing platforms
• Familiarity with ocean import and export and/or air freight transportation procedures, terminology, regulations, and Detention & Demurrage policies
• Familiarity with Customs formalities, procedures, and systems
• Ability to focus on customer satisfaction and building great client relationships
• Ability to work independently and efficiently in a fast-paced, deadline-driven environment with strong time management skills
• Possess an energetic, enthusiastic, and positive team-oriented approach to work
• Self-motivated, detail oriented with strong organizational, analytical skills and problem-solving abilities

Who is OOCL Logistics?

A world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 140 offices in over 40 countries. We focus on serving customers with global sourcing and supply-chain management needs by creating value through our innovative end-to-end international logistics programs.

We are also an industry leader providing sophisticated transportation, warehousing and distribution services throughout Asia and Latin America, offering professional best in class 3PL and 4PL solutions. As a global company based in Asia, OOCL Logistics is exceptionally positioned to serve both international and domestic customers in the world's fastest-growing markets.

Benefits Package including:

• RRSP / DPSP
• TFSA available 
• Paid Vacation 
• Paid sick days
• Federal, Provincial and floating Holiday pay
• Medical, Dental, and Vision
• Life Insurance options 
• Long-term Disability 
• Voluntary Supplemental Life
• Education Assistance Program after first 12 months of employment

All employment is contingent upon the successful completion of a background check.

Compensation

The annualized base compensation for this position is CAD $47,000 to $52,000 excluding fringe benefits. If hired at OOCL Logistics (Canada), the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.

OOCL Logistics (Canada) is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL Logistics (Canada) does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocllogistics.com.