Jobs in Burnaby, BC and nearby (44,699 jobs)

Jobs within 25 km of Burnaby, BC, Canada. Nearby towns and cities are included. Distances are straight-line, not driving distances.

44,699 listings · 7,707 employers Counted Nov 9, 2026. How we count

About these jobs

Employers hiring include Vancouver Coastal Health (1,324 listings), Health Match BC (1,258 listings), Fraser Health (981 listings).

Common roles: Retail sales associate, Registered nurse, Family physician.

11,154 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / hour	32.44	6,929
CAD / year	80,000.00	3,536
CAD / month	5,692.25	473
CAD / week	1,500.00	13

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 0% remote, 18% hybrid, 82% on-site, 0% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Jobs in Burnaby, BC and nearby

Within 25 km

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Added 1 hour ago
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Vancouver, BC
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Vancouver, BC
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Vancouver, BC
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Vancouver, BC
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Ooma

Support Desk Analyst

Vancouver, BC, Canada

$46,000 - $56,000 CAD

Apply About employer

Applications open in a new tab.

Job details

Pay: $46,000 - $56,000 CAD
Posting language: English
Posted: Nov 9, 2026

Original job description

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

The Ooma Support Desk Analyst serves as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitates internal and external escalations where necessary. You will field customer support requests, account inquiries, and work directly with Ooma Enterprise team members to resolve issues.

Are you detail oriented? Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport? This role is tailor made for someone who has a strong interest in assisting others, a technical aptitude and eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction.

What You’ll Do:

You’ll be the customer-facing voice for Ooma Enterprise, responsible for providing a consistent, prompt, and high-quality level of customer support.
Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.
Assist customers to effectively use our platform, help them design and re-configure call flows to meet their business needs and educate them on our products and best practices.
Willing to work on weekends and scheduled holidays as part of a rotating support schedule.

Experience We’re Looking For:

Fluent in French or Québécois

Prior experience in Tier 1 technical support or Customer Success an asset
Strong aptitude for technology and ability/ desire to learn new software
Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset
Excellent time management, organizational, problem solving, and analytical skills
Verbal and written communication skills are strong attributes, you can translate difficult technical terms and problems into relatable language for a wide audience
Thrives In a multi-tasking environment, adjusting priorities on-the-fly
Post-Secondary education preferred

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
GRSP including employer match
Employee Stock Purchase Plan
Unlimited paid time off as well as corporate holidays observed

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.

The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

Canada Pay Range

$46,000 - $56,000 CAD

Apply About employer

More about this job

Responsibilities

The Support Desk Analyst serves as the first point of contact for Ooma Enterprise, providing initial troubleshooting for IP Telephony issues. They are responsible for managing customer support requests, configuring call flows, and facilitating escalations to ensure high-quality service.

Requirements

Candidates should have prior experience in Tier 1 technical support or customer success and possess strong knowledge of networking fundamentals. Fluency in French or Québécois is required, along with excellent communication and analytical skills.

Skills

Technical support
Customer service
IP Telephony
Troubleshooting
Networking
TCP/IP
DHCP
VPN
French
Québécois
Time management
Problem solving
Analytical skills
Communication skills
Multi-tasking

Benefits

Medical insurance
Dental insurance
Vision insurance
GRSP including employer match
Employee Stock Purchase Plan
Unlimited paid time off
Corporate holidays

Visa sponsorship

Not detected in the job text

Keywords

Support Desk Analyst
Ooma
IP Telephony
Cloud-based platform
Unified communications
VoIP
Smart home security
Tier 1 support
Customer success
Networking
TCP/IP
DHCP
VPN
French
Québécois
Technical aptitude
Call flows
Enterprise
Troubleshooting
Customer interaction

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