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Added 8 mins ago
R
Systems Engineering Analyst
RTX
Midland, ON
- Full-time
We are looking for a Systems Engineering Analyst to join our team!
Added 8 mins ago
Sr Analyst, IT- DevOps Lead
Aspire Bakeries
Brantford, ON
We are seeking a Sr Analyst, IT- DevOps Lead to join our team at Brantford, ON bakery. As a DevOps Lead, you will be accountable for the day-to-day administration, operation, continuous…
Added 8 mins ago
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Treasury Project Analyst
Hays
Toronto, ON
- Contract
Extension / Conversion: Possible based on business needs and performance
Added 8 mins ago
SI
Business Intelligence Analyst
Spait Infotech
Canada
- Full-time
Gather, analyze, and interpret business data from multiple sources.
Added 8 mins ago
RA
Technical Business Analyst – APIs & Systems Integration
Recrute Action
Toronto, ON
- Contract
3+ years of experience as an IT Business Analyst, Systems Analyst, or in a similar role on software delivery teams.
Added 8 mins ago
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Senior Data Analyst
iA Financial Group (Industrial Alliance)
Quebec, QC
- Full-time
As a Senior Data Analyst, you will play a key role in accelerating Investia’s digital transformation by designing, developing, and maintaining modern data solutions that support our…
Added 8 mins ago
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Treasury Project Analyst
Bevertec
Toronto, ON
- Contract
Experience in project delivery, business analysis, process improvement, and change management.
Added 8 mins ago
IF
Sales Operations Analyst - Payward Services
Ink Foundation
Canada
- Full-time
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 8 mins ago
FC
Analyste en TI - Exploitation bureautique
FOP Consultants
Quebec, QC
- Full-time
Bachelor's degree in IT, computer science, business administration or engineering
Added 8 mins ago
AI
Salesforce Revenue Cloud Advanced
Apptoza Inc.
Toronto, ON
- Contract
Work closely with other developers in the team, business analyst, QA analyst and project managers.
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Senior Analyst, Global Vendor Management
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 8 mins ago
TI
Treasury Project Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for "Treasury Project Analyst"
Added 8 mins ago
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Financial Analyst ( merchandising)
RONA
Boucherville, QC
- Full-time
Act as a financial business partner for the Merchandising team
Added 8 mins ago
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Software Engineer in Test
Dexian
Mississauga, ON
- Other
…closely with Development, Architecture, Product Management, and Business stakeholders to ensure resiliency, low latency, and zero-defect delivery across complex enterprise…
Added 8 mins ago
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Treasury Project Analyst
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
Treasury Project Analyst | 9-Month Contract | Toronto, ON (Hybrid)
Added 23 mins ago
Business Systems Analyst (Training & Adoption)
PCL Construction
Edmonton, AB
Here's how a Business Systems Analyst (Training & Adoption) for PCL Constructors Inc. within Edmonton NAHQ contributes to our team:
Added 23 mins ago
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Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Supports the management & execution of the assigned business/group program or project, including providing input to design, development & execution. Supports the execution of program…
Added 23 mins ago
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AP Analyst
Signode
Halton Hills, ON
- Full-time
AP payments for multiple business units on different ERP systems.
Added 23 mins ago
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Lead Information Security Analyst, Continuous AI Risk Management Expert (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
CBC/Radio-Canada is seeking a Lead Analyst, Continuous AI Risk Management Expert, to design, build and lead the enterprise-wide governance, security and continuous risk management program…
Added 23 mins ago
Support Desk Analyst
Ooma
Vancouver, BC
…people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide…
Added 38 mins ago
T
Junior Supply Chain Engineering Analyst (New Grad)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
Location: Ottawa, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and…
Added 38 mins ago
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Senior Treasury Asset and Liability Management Analyst
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 38 mins ago
SM
Senior Associate, Alternative Assets - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…days in-office each week with flexibility depending on their business, client and team…
Added 38 mins ago
SL
Senior Associate, Alternative Assets - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…days in-office each week with flexibility depending on their business, client and team…
Added 38 mins ago
Senior FP&A Analyst
Dye & Durham Talent Team
Toronto, ON
The Senior FP&A Analyst is responsible for supporting financial planning, forecasting, reporting, and business analysis activities that enable strategic decision-making across the…

Ooma

Support Desk Analyst

Vancouver, BC, Canada

$46,000 - $56,000 CAD

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Job details

Pay: $46,000 - $56,000 CAD
Posting language: English
Posted: Nov 9, 2026

Original job description

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

The Ooma Support Desk Analyst serves as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitates internal and external escalations where necessary. You will field customer support requests, account inquiries, and work directly with Ooma Enterprise team members to resolve issues.

Are you detail oriented? Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport? This role is tailor made for someone who has a strong interest in assisting others, a technical aptitude and eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction.

What You’ll Do:

You’ll be the customer-facing voice for Ooma Enterprise, responsible for providing a consistent, prompt, and high-quality level of customer support.
Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.
Assist customers to effectively use our platform, help them design and re-configure call flows to meet their business needs and educate them on our products and best practices.
Willing to work on weekends and scheduled holidays as part of a rotating support schedule.

Experience We’re Looking For:

Fluent in French or Québécois

Prior experience in Tier 1 technical support or Customer Success an asset
Strong aptitude for technology and ability/ desire to learn new software
Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset
Excellent time management, organizational, problem solving, and analytical skills
Verbal and written communication skills are strong attributes, you can translate difficult technical terms and problems into relatable language for a wide audience
Thrives In a multi-tasking environment, adjusting priorities on-the-fly
Post-Secondary education preferred

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
GRSP including employer match
Employee Stock Purchase Plan
Unlimited paid time off as well as corporate holidays observed

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.

The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

Canada Pay Range

$46,000 - $56,000 CAD

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More about this job

Responsibilities

The Support Desk Analyst serves as the first point of contact for Ooma Enterprise, providing initial troubleshooting for IP Telephony issues. They are responsible for managing customer support requests, configuring call flows, and facilitating escalations to ensure high-quality service.

Requirements

Candidates should have prior experience in Tier 1 technical support or customer success and possess strong knowledge of networking fundamentals. Fluency in French or Québécois is required, along with excellent communication and analytical skills.

Skills

Technical support
Customer service
IP Telephony
Troubleshooting
Networking
TCP/IP
DHCP
VPN
French
Québécois
Time management
Problem solving
Analytical skills
Communication skills
Multi-tasking

Benefits

Medical insurance
Dental insurance
Vision insurance
GRSP including employer match
Employee Stock Purchase Plan
Unlimited paid time off
Corporate holidays

Visa sponsorship

Not detected in the job text

Keywords

Support Desk Analyst
Ooma
IP Telephony
Cloud-based platform
Unified communications
VoIP
Smart home security
Tier 1 support
Customer success
Networking
TCP/IP
DHCP
VPN
French
Québécois
Technical aptitude
Call flows
Enterprise
Troubleshooting
Customer interaction

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