Find work in Canada.

633,707 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
A
Ingenieur Qualite / Quality Engineer
Actalent
Montreal, QC
- $40 to $55 CAD / hour
- Contract
…shop floor and at supplier facilities rather than sitting at a desk all day. The role is centered around supporting a critical supplier whose performance directly impacts production. Expect…
Added 6 mins ago
A
Methods Engineer
Actalent
Fort Erie, ON
- $50 to $60 CAD / hour
- Full-time
Added 6 mins ago
TH
Service Desk Associate Part Time (ST.JOHN'S)
The Home Depot Canada
St. John's, NL
- Part-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…
Added 6 mins ago
TU
Dental Clinic Receptionist
The University of British Columbia
Vancouver, BC
- Full-time
This position will also provide front desk coverage and support as operational needs arise, ensuring continuity of service and patient care.
Added 6 mins ago
MB
Senior Account Manager
Martyn Bassett Associates
Mississauga, ON
- Full-time
…approval, a dean asking about renewal: all of it lands on one desk. Most of the time the company hears from a client only after something has gone wrong. With new investment behind the next…
Added 6 mins ago
FE
Junior Systems Operator
Future Electronics
Kirkland, QC
- Full-time
Added 7 mins ago
RS
Medical Office Assistant
Restore Sports Medicine
Burnaby, BC
- Part-time
…supports the smooth operation of the clinic by managing front-desk activities such as greeting patients, answering phones, and handling inquiries. Daily responsibilities include scheduling…
Added 7 mins ago
NC
Veterinary Assistant
NVA Canada
Aurora, ON
- Full-time
This is primarily a hands-on veterinary assistant position, with opportunities to support our front desk team as needed. Full-time hours are available, with some Saturday shifts required.
Added 7 mins ago
TH
Plumbing & Electrical Sales Associates Part Time - 7265 Saskatoon South
The Home Depot Canada
Saskatoon, SK
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
SS
Concierge BC
Sunrise Senior Living
North Vancouver, BC · Sunrise at Lonsdale Square
- Part-time
Maintain a welcoming front desk and Bistro area
Added 21 mins ago
TH
Order Fulfilment Associate Part Time (HALIFAX)
The Home Depot
Halifax, NS
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 21 mins ago
TH
Lumber/Building Materials Sales Part Time (MARKHAM WEST)
The Home Depot
Markham, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
TH
Tool Rental Sales Part Time - WINDSOR E
The Home Depot
Windsor, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
TH
Tool Rental Sales Part Time - ETOBICOKE S
The Home Depot
Toronto, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 21 mins ago
EI
Office Coordinator
Ecolab Inc.
Calgary, AB
- Full-time
Coordinate workspace moves, desk assignments, office setups, and workplace readiness activities that support office and manufacturing operations.
Added 21 mins ago
Support Desk Analyst
Ooma
Vancouver, BC
…with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our…
Added 36 mins ago
Associé(e) de la réception / Hospitality Associate
Midtown Athletic Clubs
Montreal, QC · Sanctuaire
Démontrer de solides compétences en service à la clientèle et aimer servir les autres
Added 36 mins ago
Night Auditor
Northland Properties
London, ON
…They are required to work through the night shift on the front…
Added 36 mins ago
WC
Creative Content Producer
Woola Capital
Coquitlam, BC
- Full-time
…person with the ideas, behind the camera and at the editing desk. Someone who can turn a service call into an entertaining Reel, a construction project into a mini-documentary and an…
Added 37 mins ago
TH
Day Time Order Picker Part Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 37 mins ago
TH
Customer Service Associate Part Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…
Added 37 mins ago
TH
Lumber Sales Associate: Full Time - Prince George
The Home Depot Canada
Prince George, BC
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 37 mins ago
TH
Plumbing And Electrical Sales Associate Part Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 37 mins ago
TH
Flooring Sales Associate: Part Time - COURTENAY
The Home Depot Canada
Courtenay, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 37 mins ago
TH
Order Fulfilment Associate Part Time (HALIFAX)
The Home Depot Canada
Halifax, NS
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…

Ooma

Support Desk Analyst

Vancouver, BC, Canada

$46,000 - $56,000 CAD

Apply About employer

Applications open in a new tab.

Job details

Pay: $46,000 - $56,000 CAD
Posting language: English
Posted: Nov 9, 2026

Original job description

Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.

About the Role:

The Ooma Support Desk Analyst serves as the first line of contact for Ooma Enterprise, providing initial troubleshooting of IP Telephony anomalies and facilitates internal and external escalations where necessary. You will field customer support requests, account inquiries, and work directly with Ooma Enterprise team members to resolve issues.

Are you detail oriented? Do you have a track record of outstanding customer service and are known for your ability to quickly analyze what people need and establish rapport? This role is tailor made for someone who has a strong interest in assisting others, a technical aptitude and eagerness to learn, great interpersonal skills, out of the box problem solving skills and who fundamentally enjoys customer interaction.

What You’ll Do:

You’ll be the customer-facing voice for Ooma Enterprise, responsible for providing a consistent, prompt, and high-quality level of customer support.
Troubleshoot and solve Tier 1 issues, escalate where needed, and follow-up promptly to ensure client expectations are not only met but exceeded.
Assist customers to effectively use our platform, help them design and re-configure call flows to meet their business needs and educate them on our products and best practices.
Willing to work on weekends and scheduled holidays as part of a rotating support schedule.

Experience We’re Looking For:

Fluent in French or Québécois

Prior experience in Tier 1 technical support or Customer Success an asset
Strong aptitude for technology and ability/ desire to learn new software
Knowledge of Networking fundamentals (TCP/IP, DHCP, VPN) is an asset
Excellent time management, organizational, problem solving, and analytical skills
Verbal and written communication skills are strong attributes, you can translate difficult technical terms and problems into relatable language for a wide audience
Thrives In a multi-tasking environment, adjusting priorities on-the-fly
Post-Secondary education preferred

What We Offer:

Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
GRSP including employer match
Employee Stock Purchase Plan
Unlimited paid time off as well as corporate holidays observed

Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.

We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.

Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.

The base salary range for candidates in located Canada is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).

Canada Pay Range

$46,000 - $56,000 CAD

Apply About employer

More about this job

Responsibilities

The Support Desk Analyst serves as the first point of contact for Ooma Enterprise, providing initial troubleshooting for IP Telephony issues. They are responsible for managing customer support requests, configuring call flows, and facilitating escalations to ensure high-quality service.

Requirements

Candidates should have prior experience in Tier 1 technical support or customer success and possess strong knowledge of networking fundamentals. Fluency in French or Québécois is required, along with excellent communication and analytical skills.

Skills

Technical support
Customer service
IP Telephony
Troubleshooting
Networking
TCP/IP
DHCP
VPN
French
Québécois
Time management
Problem solving
Analytical skills
Communication skills
Multi-tasking

Benefits

Medical insurance
Dental insurance
Vision insurance
GRSP including employer match
Employee Stock Purchase Plan
Unlimited paid time off
Corporate holidays

Visa sponsorship

Not detected in the job text

Keywords

Support Desk Analyst
Ooma
IP Telephony
Cloud-based platform
Unified communications
VoIP
Smart home security
Tier 1 support
Customer success
Networking
TCP/IP
DHCP
VPN
French
Québécois
Technical aptitude
Call flows
Enterprise
Troubleshooting
Customer interaction

Report this job