Operations Manager

Company Description

DoubleTree by Hilton is an upscale hotel brand within Hilton that focuses on providing comfortable, contemporary accommodations for business and leisure travelers. Guests are welcomed with the brand’s signature warm chocolate chip cookies and benefit from the award-winning Hilton Honors loyalty program. With more than 375 properties in key gateway cities, metropolitan areas, and vacation destinations worldwide, DoubleTree by Hilton is part of Hilton Worldwide, a global hospitality leader with a diverse portfolio of well-known hotel brands. Hilton has a long-standing tradition of delivering exceptional guest experiences across thousands of properties in over 90 countries and territories. Team members join a global organization committed to service excellence, innovation, and career growth opportunities.Role Description The Operations Manager is a full-time, on-site role based at the DoubleTree by Hilton in St John’s, NL. This role oversees day-to-day hotel operations, ensuring efficient front-of-house and back-of-house activities, consistent service standards, and a smooth guest experience. Responsibilities include managing departmental performance, monitoring operational procedures, coordinating with housekeeping, front desk, and maintenance teams, and supporting staff scheduling and resource allocation. The Operations Manager analyzes occupancy and revenue trends, assists with budgeting and cost control, and helps implement brand and safety standards. This role also focuses on staff coaching, resolving guest issues, maintaining compliance with company policies, and collaborating with leadership to drive operational improvements and guest satisfaction.

Qualifications

• Operations and leadership skills: Experience in hotel or hospitality operations, team supervision, and cross-functional coordination.
• Customer service and guest relations skills: Ability to manage guest inquiries, resolve issues promptly, and maintain high service standards.
• Organizational and time management skills: Proven capability to handle multiple priorities, oversee daily workflows, and meet operational deadlines.
• Financial and analytical skills: Familiarity with budgeting, cost control, revenue metrics, and performance reporting.
• Communication and interpersonal skills: Strong verbal and written communication, with the ability to collaborate effectively with diverse teams.
• Compliance and safety awareness: Knowledge of hotel policies, health and safety regulations, and quality standards.
• Relevant experience: Previous management experience in hospitality or a related service industry; experience with branded hotel operations is an asset.
• Education and technical skills: Post-secondary education in hospitality management, business administration, or a related field is preferred; proficiency with hotel management systems and standard office software.