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Added 45 mins ago
restaurant manager
Accounting Students of Kwantlen
Surrey, BC
Full-time
Added 45 mins ago
Slot Shift Manager
River Cree Resort & Casino
Enoch, AB
Full-time
The Slot Shift Manager must report all operational exceptions/concerns to the Slot Duty Manager and/or Slot Operations Manager. Promote and maintain the utmost integrity and the highest…
Added 45 mins ago
Food Service Director
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Full-time
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Added 45 mins ago
Part-Time Manager Halifax Shopping Centre
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$17 USD / hour
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Added 1 hour ago
food services manager
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Added 1 hour ago
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Added 2 hours ago
Manager, Quota and Capacity Planning
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Added 2 hours ago
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A&W Food Services of Canada Inc.
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Added 2 hours ago
Inside Sales Representative
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Added 3 hours ago
supermarket manager
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Full-time
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Added 3 hours ago
Disputifier - Senior Manager, Finance and Accounting
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$130,000 to $160,000 CAD / year
Full-time · Remote
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Added 4 hours ago
Administrative Assistant, Bilingual (Spanish/English)
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Added 5 hours ago
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Full-time
Deliver project revenue forecasting and reporting results to Branch Operations Manager.
Added 5 hours ago
Business Development Manager
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Full-time
At ASM, we’re looking for an ambitious and relationship-driven Business Development Manager to join our Sales team. Based in the North of England, you’ll be responsible for growing…
Added 7 hours ago
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store manager - retail
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Added 10 hours ago
Restaurant manager
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5797 - 3rd Key
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Added 11 hours ago
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Added 11 hours ago
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Opal Hospitality

Operations Manager

St. John's, NL, Canada

Job type: Full-time
Apply by: Mar 29, 2027
Posting language: English
Posted: Sep 30, 2026

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Original job description

Company Description

DoubleTree by Hilton is an upscale hotel brand within Hilton that focuses on providing comfortable, contemporary accommodations for business and leisure travelers. Guests are welcomed with the brand’s signature warm chocolate chip cookies and benefit from the award-winning Hilton Honors loyalty program. With more than 375 properties in key gateway cities, metropolitan areas, and vacation destinations worldwide, DoubleTree by Hilton is part of Hilton Worldwide, a global hospitality leader with a diverse portfolio of well-known hotel brands. Hilton has a long-standing tradition of delivering exceptional guest experiences across thousands of properties in over 90 countries and territories. Team members join a global organization committed to service excellence, innovation, and career growth opportunities.Role Description The Operations Manager is a full-time, on-site role based at the DoubleTree by Hilton in St John’s, NL. This role oversees day-to-day hotel operations, ensuring efficient front-of-house and back-of-house activities, consistent service standards, and a smooth guest experience. Responsibilities include managing departmental performance, monitoring operational procedures, coordinating with housekeeping, front desk, and maintenance teams, and supporting staff scheduling and resource allocation. The Operations Manager analyzes occupancy and revenue trends, assists with budgeting and cost control, and helps implement brand and safety standards. This role also focuses on staff coaching, resolving guest issues, maintaining compliance with company policies, and collaborating with leadership to drive operational improvements and guest satisfaction.

Qualifications

Operations and leadership skills: Experience in hotel or hospitality operations, team supervision, and cross-functional coordination.
Customer service and guest relations skills: Ability to manage guest inquiries, resolve issues promptly, and maintain high service standards.
Organizational and time management skills: Proven capability to handle multiple priorities, oversee daily workflows, and meet operational deadlines.
Financial and analytical skills: Familiarity with budgeting, cost control, revenue metrics, and performance reporting.
Communication and interpersonal skills: Strong verbal and written communication, with the ability to collaborate effectively with diverse teams.
Compliance and safety awareness: Knowledge of hotel policies, health and safety regulations, and quality standards.
Relevant experience: Previous management experience in hospitality or a related service industry; experience with branded hotel operations is an asset.
Education and technical skills: Post-secondary education in hospitality management, business administration, or a related field is preferred; proficiency with hotel management systems and standard office software.

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More about this job

Responsibilities

Oversee daily hotel operations, departmental performance, service standards, staff scheduling, and coordination among front desk, housekeeping, and maintenance teams. Analyze occupancy and revenue trends, support budgeting and cost control, resolve guest issues, ensure compliance with brand and safety standards, and collaborate with leadership on operational improvements.

Requirements

Previous management experience in hospitality or a related service industry is expected, with branded hotel experience considered an asset. The role calls for strong leadership, guest service, organizational, financial, communication, and compliance skills; post-secondary education in hospitality, business, or a related field is preferred, along with proficiency in hotel management systems and office software.

Skills

Hotel Operations
Team Supervision
Cross-Functional Coordination
Guest Relations
Customer Service
Organizational Skills
Time Management
Budgeting
Cost Control
Revenue Analysis
Performance Reporting
Communication
Staff Scheduling
Resource Allocation
Compliance and Safety
Hotel Management Systems

Visa sponsorship

Not detected in the job text

Keywords

Hotel Operations
Hospitality
Front Of House
Back Of House
Guest Experience
Departmental Performance
Housekeeping
Front Desk
Maintenance
Staff Scheduling
Resource Allocation
Occupancy Trends
Revenue Trends
Budgeting
Cost Control
Brand Standards
Safety Standards
Staff Coaching
Guest Issue Resolution
Company Policies
Operational Improvements
Guest Satisfaction
Hotel Management Systems
Office Software
Hilton Honors

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