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OPAL-RT

Analyste de solutions clients / Customer Solution Analyst

Montreal, QC, H3K 1G6, Canada

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Job details

Experience: Experience: 5 years of experience in a technical or technical customer-facing role.
Posting language: English · French
Posted: Oct 8, 2026

Original job description

English section of this bilingual listing.

OPAL-RT Technologies is looking for a Customer Solution Analyst. About OPAL-RT TECHNOLOGIES:

A global leader across a wide range of applications, our tools are used in many industries, including energy, power electronics, automotive, aerospace, electric transportation, and more. Founded in Quebec and strengthened by a global presence, OPAL-RT is moving forward with strong momentum!

We are driven by a shared ambition: to push the boundaries of what is possible through innovation. We are looking for autonomous, curious, and motivated people who take ownership of their responsibilities, understand the impact of their decisions, and build strong relationships with clients. Here, complexity is part of the challenge, and creativity, communication, technical knowledge, and problem-solving skills are what allow us to make a difference. By joining OPAL-RT, you will take part in this collective team adventure, where you will have an impact that reaches beyond borders while helping shape the future of simulation. Imagine working for a company whose customers include Hydro-Québec, ABB, Caterpillar, Cummins, GE, Google, Hitachi, SEL, and Siemens! OPAL-RT has set itself the ambitious challenge of democratizing real-time simulation to make it accessible to every engineer and researcher. Achievements and stimulating challenges: Under the supervision of the Head of Division - Energy - North America, the Customer Solution Analyst joins an established team of seasoned Technical Sales and Marketing professionals to participate in our global Sales and Marketing functions. This includes interaction and follow-up with customers, input and verification on sales proposals, and marketing communication efforts company wide. The successful candidate will have excellent communication skills, good organizational skills and the ability to work both independently and within a dynamic work team. This is an excellent position for someone who is able to take initiative and is looking for challenges.

Main Duties:

Act as a technical reference (leader) and point of contact for the sales team during the pre-sales process and technical evaluation processes to generate high-value proposals for complex opportunities involving integration and development.
Act as a technical reference and point of contact for projects requiring customized integration.
Work directly with the sales team to support technical evaluation activities and discussions with customers.
Learn about constantly evolving applications and needs in the energy (power systems), power electronics, renewable energy, and related sectors in order to understand customers’ technical and business challenges.
Prepare technical calls by developing product demonstrations, preparing compelling visual support (e.g., slides, videos), and mastering the topics covered: the customer application and the product being promoted.
Responsible for detailed technical reports following a call or meeting.
Ask technical questions to fully understand the customer’s technical needs. Ideally able to define and formulate questions based on the competition involved in an opportunity. Gather information from internal teams (R&D, Integration, etc.), digging deeper to ensure all necessary details are obtained for a complete response.

Requirements:

Education: B.Sc or M.Sc in Electrical, Computer, or Mechanical Engineering.
Experience: 5 years of experience in a technical or technical customer-facing role. Experience in energy (power systems), power electronics, aerospace, automotive, and/or a related simulation field is required.
Required Knowledge: Experience with MATLAB/Simulink, RT-LAB, HYPERSIM and other real-time simulation software is considered an asset.
Language Skills: French is mandatory; knowledge of English is required for communication with our international clients.
Required Skills: Excellent verbal and written communication, strong organizational and interpersonal skills. Able to work under pressure, results-oriented, positive attitude, strong team spirit, and a willingness to support colleagues.
Travel: Ability to travel up to 20% of the time. Valid passport and/or travel authorization to the United States required.

A career with OPAL-RT will suit you if:

You dream of an environment that is both professional, collaborative, and friendly.
You need a flexible schedule and access to remote work in order to balance your personal and professional life.
You want to continue to expand your knowledge and know-how by working side-by-side with researchers, innovators and scientists who share one thing; Passion.
You have chosen to be an important contributor to technological advancement across a multitude of industries around the world.
You know your worth and are looking for a competitive total compensation package.
You want to grow your career within a company that encourages internal mobility and opens the door to new challenges.

*Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate. Embracing difference is what makes OPAL-RT what it is - we wouldn’t have it any other way.

Read the full bilingual original

English will follow
OPAL-RT Technologies est à la recherche d'un analyste de solutions clients.
À propos d'OPAL-RT Technologies : Leader mondial dans la diversité des applications, nos outils sont utilisés dans une multitude de secteurs tels que l’énergie, l’électronique de puissance, l'automobile, l'aérospatiale, le transport électrique, etc. Fondée au Québec et maintenant assurée par une présence mondiale, OPAL-RT a le vent dans les voiles!
Nous sommes animés par une ambition commune : repousser les limites du possible grâce à l’innovation. Nous recherchons des personnes autonomes, curieuses et motivées, qui prennent en charge leurs responsabilités, comprennent l’impact de leurs décisions et bâtissent des relations solides avec les clients. Ici, la complexité fait partie du défi et ce sont la créativité, la communication, les connaissances techniques et les compétences en résolution de problèmes qui nous permettent de faire une différence. En rejoignant OPAL-RT, tu prendras part à cette aventure collective en équipe où tu auras un impact qui dépasse les frontières, tout en façonnant l’avenir de la simulation.
Imaginez travailler pour une entreprise qui compte parmi ses clients Hydro-Québec, ABB, Caterpillar, Cummins, GE, Google, Hitachi, SEL et Siemens! OPAL-RT s’est donné comme ambitieux défi de démocratiser la simulation temps réel afin de la rendre accessible à chaque ingénieur et chercheur. Des réalisations et des défis stimulants : Sous la supervision du Chef de division - Énergie - Amérique du Nord, l’analyste de solutions clients se joint à une équipe établie de professionnels chevronnés des ventes et du marketing techniques pour participer à nos fonctions de ventes et de marketing à l'échelle mondiale. Cela comprend l'interaction et le suivi avec les clients, la contribution et la vérification des propositions de vente, et les efforts de communication marketing à l'échelle de l'entreprise. Le candidat retenu aura d'excellentes compétences en communication, un bon sens de l'organisation et la capacité de travailler à la fois de manière indépendante et au sein d'une équipe de travail dynamique. Il s'agit d'un excellent poste pour une personne capable de prendre des initiatives et à la recherche de défis.
Tâches principales :

Agir en tant que référence technique (leader) et personne à contacter pour l'équipe de vente pendant le processus d'avant-vente et les processus d'évaluation technique pour générer des propositions de grande valeur sur les opportunités complexes incluant intégration et développement.
Agir en tant que référence technique et personne à contacter pour les projets nécessitant de l’intégration personnalisée.
Travailler directement avec l'équipe des ventes pour soutenir les activités d'évaluation technique et de discussion avec les clients.
Apprendre les applications et les besoins en constante évolution dans les secteurs de l’énergie (power systems), de l'électronique de puissance, des énergies renouvelables, etc afin de comprendre les défis techniques et commerciaux des clients.
Préparer les appels techniques en développant des démonstrations de produit, en préparant un support visuel (ex. diapositives, vidéos) convaincant et en maîtrisant les sujets abordés: l'application client ainsi que le produit à promouvoir
Responsable des comptes-rendus techniques détaillés suite à un appel ou une rencontre.
Poser des questions techniques pour bien cerner les besoins techniques du client. Idéalement capable de définir et formuler les questions en fonction de la compétition en place sur une opportunité. Aller chercher les informations des équipes internes (R&D, Intégration, etc), en creusant pour s'assurer d'obtenir tous les détails nécessaires à la formulation d'une réponse complète.

Exigences :

Formation : B.Sc ou M.Sc en génie électrique, informatique ou mécanique ;
Expérience : 5 ans d'expérience dans un rôle technique ou de gestion de la clientèle technique.Une expérience dans l’énergie (power systems), l'électronique de puissance, l'aérospatiale, l'automobile et/ou un domaine de simulation connexe est requise ;
Connaissances requises : une expérience avec MATLAB/Simulink, RT-LAB, HYPERSIM et autres logiciels de simulation en temps réelle est considérée comme un atout ;
Compétences linguistiques : Français obligatoire; la connaissance de l'anglais est requise pour la communication avec nos clients internationaux.
Compétences requises : Excellentes compétences en communication écrite et verbale, fortes compétences organisationnelles et interpersonnelles. Capable de travailler sous pression, orienté vers les résultats, attitude positive, excellent esprit d'équipe, aime aider ses collègues.
Capacité a voyager jusqu’a 20% du temps. Passeport valide et/ou autorisation de voyage aux États-Unis.

Une carrière chez OPAL-RT vous conviendra si :

Tu rêves d’une ambiance à la fois professionnelle, collaborative et conviviale;
Tu as besoin d’un horaire flexible et l’accès au télétravail afin de concilier ta vie privée à ta vie professionnelle;
Tu souhaites parfaire tes connaissances et ton savoir-faire en côtoyant des chercheurs, des innovateurs, des scientifiques qui ont tous un point en commun, la Passion;
Tu as fait le choix d’être un collaborateur important pour l’avancement technologie d’une multitude d’industries à travers le monde;
Tu connais ta valeur et recherches une rémunération globale concurrentielle;
Tu souhaites faire évoluer ta carrière dans une entreprise qui encourage la mobilité interne et t’ouvre la porte à de nouveaux défis.

*L'utilisation du genre masculin inclut le féminin et est utilisé uniquement pour faciliter la lecture. *Créer un travail significatif signifie adopter différentes perspectives. Nous sommes un employeur garantissant l'égalité des chances et ne discriminons pas. Embrasser la différence est ce qui fait de OPAL-RT ce qu'elle est - nous ne voudrions pas qu'il en soit autrement. ---
OPAL-RT Technologies is looking for a Customer Solution Analyst. About OPAL-RT TECHNOLOGIES:
A global leader across a wide range of applications, our tools are used in many industries, including energy, power electronics, automotive, aerospace, electric transportation, and more. Founded in Quebec and strengthened by a global presence, OPAL-RT is moving forward with strong momentum!
We are driven by a shared ambition: to push the boundaries of what is possible through innovation. We are looking for autonomous, curious, and motivated people who take ownership of their responsibilities, understand the impact of their decisions, and build strong relationships with clients. Here, complexity is part of the challenge, and creativity, communication, technical knowledge, and problem-solving skills are what allow us to make a difference. By joining OPAL-RT, you will take part in this collective team adventure, where you will have an impact that reaches beyond borders while helping shape the future of simulation. Imagine working for a company whose customers include Hydro-Québec, ABB, Caterpillar, Cummins, GE, Google, Hitachi, SEL, and Siemens! OPAL-RT has set itself the ambitious challenge of democratizing real-time simulation to make it accessible to every engineer and researcher. Achievements and stimulating challenges: Under the supervision of the Head of Division - Energy - North America, the Customer Solution Analyst joins an established team of seasoned Technical Sales and Marketing professionals to participate in our global Sales and Marketing functions. This includes interaction and follow-up with customers, input and verification on sales proposals, and marketing communication efforts company wide. The successful candidate will have excellent communication skills, good organizational skills and the ability to work both independently and within a dynamic work team. This is an excellent position for someone who is able to take initiative and is looking for challenges.
Main Duties:

Act as a technical reference (leader) and point of contact for the sales team during the pre-sales process and technical evaluation processes to generate high-value proposals for complex opportunities involving integration and development.
Act as a technical reference and point of contact for projects requiring customized integration.
Work directly with the sales team to support technical evaluation activities and discussions with customers.
Learn about constantly evolving applications and needs in the energy (power systems), power electronics, renewable energy, and related sectors in order to understand customers’ technical and business challenges.
Prepare technical calls by developing product demonstrations, preparing compelling visual support (e.g., slides, videos), and mastering the topics covered: the customer application and the product being promoted.
Responsible for detailed technical reports following a call or meeting.
Ask technical questions to fully understand the customer’s technical needs. Ideally able to define and formulate questions based on the competition involved in an opportunity. Gather information from internal teams (R&D, Integration, etc.), digging deeper to ensure all necessary details are obtained for a complete response.

Requirements:

Education: B.Sc or M.Sc in Electrical, Computer, or Mechanical Engineering.
Experience: 5 years of experience in a technical or technical customer-facing role. Experience in energy (power systems), power electronics, aerospace, automotive, and/or a related simulation field is required.
Required Knowledge: Experience with MATLAB/Simulink, RT-LAB, HYPERSIM and other real-time simulation software is considered an asset.
Language Skills: French is mandatory; knowledge of English is required for communication with our international clients.
Required Skills: Excellent verbal and written communication, strong organizational and interpersonal skills. Able to work under pressure, results-oriented, positive attitude, strong team spirit, and a willingness to support colleagues.
Travel: Ability to travel up to 20% of the time. Valid passport and/or travel authorization to the United States required.

A career with OPAL-RT will suit you if:

You dream of an environment that is both professional, collaborative, and friendly.
You need a flexible schedule and access to remote work in order to balance your personal and professional life.
You want to continue to expand your knowledge and know-how by working side-by-side with researchers, innovators and scientists who share one thing; Passion.
You have chosen to be an important contributor to technological advancement across a multitude of industries around the world.
You know your worth and are looking for a competitive total compensation package.
You want to grow your career within a company that encourages internal mobility and opens the door to new challenges.

Apply About employer

More about this job

Responsibilities

Act as a technical reference for the sales team during pre-sales and evaluation processes to generate high-value proposals. Manage technical communication with clients and coordinate with internal R&D and integration teams to ensure complete project responses.

Requirements

Requires a B.Sc or M.Sc in Electrical, Computer, or Mechanical Engineering with at least 5 years of technical or customer-facing experience. Proficiency in real-time simulation software and strong communication skills in both French and English are essential.

Skills

Technical sales
Customer support
Pre-sales
Technical evaluation
Power systems
Power electronics
Real-time simulation
MATLAB
Simulink
RT-LAB
HYPERSIM
Communication
Problem-solving
Project management
Technical reporting

Benefits

Flexible schedule
Remote work access
Competitive total compensation

Visa sponsorship

Not detected in the job text

Keywords

Customer Solution Analyst
Technical Sales
Power Systems
Power Electronics
Real-time Simulation
MATLAB
Simulink
RT-LAB
HYPERSIM
Renewable Energy
Aerospace
Automotive
Pre-sales
Technical Evaluation
Integration
Engineering
Marketing
Customer Relations
Technical Reporting
Simulation Software

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