Jobs in Canada

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Added 9 hours ago
AH
Maintenance Worker IV
Alberta Health Services
Edmonton, AB
- Per diem
Must have proficient communication skills and high aptitude to work within a team setting · Must have critical thinking skills and be able to diffuse and control problematic / high stress situations in a calm and timely manner
Added 23 hours ago
AI
Principal Systems Design Engineer.
AMD, Inc.
Markham, ON
- Full-time
Job Title: Edge and Enterprise Solution Architect & Systems Engineer
Added 23 hours ago
RC
IT - Site Reliability Engineer IV
Randstad Canada
Toronto, ON
- $75.05 to $89.34 CAD / hour
- Contract
Work Location: Toronto, ON (Hybrid – 4 days per week on-site, 1 day remote; no travel required)
Added 23 hours ago
W
Senior Project Manager
Worley
Calgary, AB · Edmonton, AB · Vancouver, BC
- Full-time
Promote collaboration, accountability and timely escalation across customers, partners, contractors, suppliers and internal stakeholders.
Added 1 day ago
TI
Mobile Core Engineer, Carrier
TextNow, Inc.
Canada
- $200,400 to $248,000 CAD / year
- Hybrid
Work with our vendor on defects, bringing evidence to every escalation and pushing for root causes that hold up.
Added 1 day ago
EL
AI/Machine Learning Experience Engineer
Equinix LLC
Toronto, ON
- Full-time
- Hybrid
…controllable: clear responses, visible sources, graceful failure, human escalation and easy feedback. Measures experience quality with data and converts findings into product and…
Added 1 day ago
AW
Project Engineer II
Agilus Work Solutions
Edmonton, AB
- $50 CAD / hour
- Contract
Agilus by Synergie is recruiting for a Project Engineer II in the Oil and Gas Sector in Edmonton, Alberta. The primary focus of this role is to coordinate with internal and external…
Added 1 day ago
M
Senior NOC Analyst
Moby
Calgary, AB
- Full-time
…runbook, tuning an alert, scripting a task or redesigning an escalation path. You use AI to multiply that work: automating triage, speeding up troubleshooting, and turning expert knowledge…
Added 1 day ago
S
Project Engineer II
SPECTRAFORCE
Edmonton, AB
- Hybrid
Function as a Junior Project Engineer supporting Project Managers, Construction Management, and Contractors during the construction of gas compressor station projects with a strong focus on…
Added 1 day ago
RC
Project Manager II
Randstad Canada
Edmonton, AB
- Contract
Function as Junior Project Engineer supporting Project Managers, Construction Management, and Contractors during the construction of gas compressor station projects with strong focus on…
Added 1 day ago
Directeur·trice de l'architecture logicielle | Head of Software Architecture
Power Factors
Montréal, QC
Added 2 days ago
C
Carmeuse Systems – Manager, Engineering & Design
Carmeuse
Milton, ON
- Full-time
- Hybrid
…verification practices, technical reviews, and timely resolution or escalation of technical…
Added 2 days ago
RC
Senior Network Engineer
Randstad Canada
Florenceville-Bristol, NB
- $85,000 to $105,000 CAD / year
- Full-time
Work Arrangement: Hybrid (3 days per week on-site at the corporate facility / 2 days remote)
Added 2 days ago
Client Experience & Enablement Specialist
Flipp
Canada
SLA Acceleration & Process Optimization: Proactively re-engineer internal and external workflows to expedite standard 5-day domestic lead times down to a hyper-efficient 1-to-4-day…
Added 3 days ago
P
Enterprise Operations Platform Engineer
Procom
Breslau, ON
- $56.25 to $75 CAD / hour
- Contract
On behalf of our Automotive client, Procom is searching for an Enterprise Operations Platform Engineer for a 4 month contract role. This position is a hybrid position with 4 days onsite at…
Added 3 days ago
SharePoint Developer / Transformation Lead
Astra North Infoteck Inc.
NB
Added 3 days ago
R
Senior Security Engineer, Enterprise Security
Rootly
Toronto, ON
- Full-time
- Hybrid
As a Senior Security Engineer focused on Enterprise Security, you'll own the security of how Rootly works internally: our identity and access layer, our device fleet, Zero Trust for…
Added 3 days ago
O
Team Lead - Support Platform in China
OPAL-RT
Montréal, QC
- Hybrid
…democratizing real-time simulation to make it accessible to every engineer and…
Added 3 days ago
H
Field Technical Support Representative
HP
Ottawa, ON
- Full-time
Must possess a valid Ontario driver's license
Added 3 days ago
WI
Forward Deployed Engineer, AI Products
Workday, Inc.
Vancouver, BC
- Full-time
- Hybrid
As a Forward Deployed Engineer, you'll work directly with some of Workday's most important early customers to deploy, configure, and improve our AI products and agents. You'll work…
Added 4 days ago
EA
Applications Engineer
Eclipse Automation
Cambridge, ON
- $110,000 to $140,000 CAD / year
Must have excellent experience with AutoCAD and Solid Works and be familiar with MS Office
Added 4 days ago
US
Senior Solution Architect, AI & Platform
United States - Genesys Cloud Services, Inc.
Toronto, ON
- Full-time
Engineer contextual experiences using real-time customer data, interaction history, and conversation state while optimizing model selection, caching, context management, throughput,…
Added 7 days ago
Plant quality manager
Johnson Controls
Nisku, AB
Serve as the senior escalation point for customer quality concerns, containment activities, root cause investigations, and corrective actions.
Added 7 days ago
MPD Technology - Automation Manager
Beyond Energy Services & Technology
Calgary, AB
Provide 24/7 escalation support (on-call rotation) for field automation and electrical issues, remote and on-site.
Added 7 days ago
AI
Accenture Construct - Senior Project Manager - Railway Stations, COM
Accenture Infrastructure & Capital Projects Inc.
Toronto, ON
- Full-time
Oversee consultants and contractors in the delivery of scope of work, as defined in respective contracts, ensuring that corrective action and escalation is initiated when necessary.

OPAL-RT

Team Lead - Support Platform in China

Montréal, QC, Canada

Hybrid

Apply on opalrt.bamboohr.com About employer

Applications open in a new tab.

Job details

Workplace: Hybrid
Experience: Experience: 5 years minimum of relevant experience (technical and / or staff management and / or customer service);
Posting language: English
Posted: Nov 7, 2026

Original job description

OPAL-RT Technologies is looking for a Team Lead - Support Platform in Montreal (for China)

About OPAL-RT TECHNOLOGIES:

A global leader across a wide range of applications, our tools are used in many industries, including automotive, aerospace, energy, transportation, industrial manufacturing, and more. Founded in Quebec and strengthened by a global presence, OPAL-RT is moving forward with strong momentum!

We are driven by a shared ambition: to push the boundaries of what is possible through innovation. We are looking for autonomous, curious, and motivated people who take ownership of their responsibilities, understand the impact of their decisions, and build strong relationships with clients. Here, complexity is part of the challenge, and creativity, communication, technical knowledge, and problem-solving skills are what allow us to make a difference. By joining OPAL-RT, you will take part in this collective team adventure, where you will have an impact that reaches beyond borders while helping shape the future of simulation.

Imagine working for a company whose customers include CEPRI, Hydro-Québec, Caterpillar, ABB, EMBRAER, Ford, GE, GM, John Deere, RIVIAN, PNNL, and Pratt & Whitney! OPAL-RT has set itself the ambitious challenge of democratizing real-time simulation to make it accessible to every engineer and researcher.

Achievements and stimulating challenges:

Under the supervision of the Technical Support Division Head in the Beijing OPAL-RT Technologies, this position is however based in the headquarter of OPAL-RT Technologies in Montreal, Canada.

The key function of this role is to facilitate the communication between the technical support division in China and the teams in the headquarter. The selected candidate is also responsible for following up the escalated cases, planning the commissioning and delivery, as well as conducting tests on the platform unavailable in China.

Come and join a young and dynamic team. This opportunity offers flexibility, the opportunity to develop management, communication, and advanced technical skills.

Please note that a valid permit to work full-time in Quebec, and a valid passport being eligible for international travel are required for this role.

Main responsibilities:

Management:

Collaborate with other teams and maintain good relations between departments:
- Regularly follow up with the production division in the Headquarter and relevant teams in China, align the delivery schedule with the requirement from the end user;
- Follow up critical escalated issues and ensure the client’s satisfaction with the solutions;
- Analyze the product release, and associate the bug fixes and new features with the support cases in the China queue;
Plan, organize, direct and control the activities of technical support in the great APAC including Oceania;
Ensure the achievement of the team's objectives;
Develop and maintain tools for the management to monitor the performance and quality of on-site services and internal projects via the Jira board;
Participate in the maintenance and improvement of the support team's processes;
Propagate the values and policies of the corporation in the daily work;
Participate in the selection of team members and attend interviews;
Evaluate the performance and set goals for team members;
Identify the key skills of the team and organize training as needed.

Employee training and internal support :

Develop the training plan for new Support employees;
Follow up on the training plan with Support employees;
Plan internal trainings;
Provide technical support internally for the platform unavailable in China

Support Specialist - (approximately 40% of the time):

Troubleshoot and solve customer issues with OPAL-RT platform, particularly at the off-work hours of the team in China;
Maintain friendly and constructive relations with customers;
Follow global support processes;
Contribute to the improvement of Support processes and tools; 
Manage customers RMAs; 
Create useful KB articles; 
Report software, hardware and documentation issues to R&D.

Requirements:

Education: Bachelor's degree in Electrical, Software or Mechanical engineering;
Experience: 5 years minimum of relevant experience (technical and / or staff management and / or customer service);
Required knowledge: MATLAB / Simulink;
Basic knowledge of the following tools (asset): knowledge of OPAL-RT software (RT-LAB, Hypersim, and RT-XSG) and hardware platform; advanced knowledge of Microsoft Dynamics365 and tools from Atlassian (Jira and confluence);
Language abilities: Fluency in Mandarin. Professional English skills (oral and written) for communication with English-speaking customers. French is an asset.
Required skills: Organizational skills, autonomy, strong communication skills, flexibility and adaptation, cognitive skills, rigor and determination, oriented towards customer satisfaction, concern for the quality of work, tolerance to ambiguity and stress, team player, seek challenges and oriented towards achieving results and surpassing oneself.

A career with OPAL-RT will suit you if:

You dream of a professional environment that is also cooperative and friendly.
You need a flexible schedule and the ability to telecommute in order to balance work and home life.
You want to continue to expand your knowledge and know-how by working side-by-side with researchers, innovators and scientists who share one thing; Passion.
You have chosen to be an important contributor to the technological progress in a multitude of industries around the wolrd.
You know your worth and seek a globally competitive salary.
You want to grow your career within a company that encourages internal mobility and opens the door to new challenges.

*Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate. Embracing difference is what makes OPAL-RT what it is - we wouldn’t have it any other way.

Apply on opalrt.bamboohr.com About employer

More about this job

Responsibilities

The Team Lead at OPAL-RT will connect the China support team with headquarters, follow up on escalated customer issues, and manage the team's goals and training. The role also includes solving customer problems outside China's working hours and tracking delivery schedules.

Requirements

Candidates need a bachelor's degree in electrical, software or mechanical engineering and at least 5 years of technical, management or customer service experience. Fluent Mandarin and professional English are required, and MATLAB/Simulink knowledge is mandatory.

Skills

MATLAB
Simulink
RT-LAB
Hypersim
RT-XSG
Microsoft Dynamics 365
Jira
Confluence
Technical support management
Escalation management
Customer support
Staff management
Performance evaluation
Training planning
Delivery planning
Troubleshooting
Knowledge base authoring
RMA management
Real-time simulation
Bilingual communication (Mandarin/English)
Process improvement
Team coordination

Benefits

Flexible schedule
Internal mobility

Keywords

Team Lead
technical support
support management
MATLAB
Simulink
real-time simulation
RT-LAB
Hypersim
RT-XSG
Jira
Confluence
Microsoft Dynamics 365
escalation management
APAC
customer support
training
RMA
knowledge base
Mandarin
hardware-in-the-loop

Seniority

Lead

Perks

Flexible hours
Transit support

Tools

MATLAB
Simulink
RT-LAB
Hypersim
RT-XSG
Microsoft Dynamics 365
Jira
Confluence

Languages

Mandarin
English

Fields of study

Electrical engineering
Software engineering
Mechanical engineering

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Work requirements

Jobs in Canada