Admin Assistant / Front Desk Coordinator (Full-Time)
- Kingston, ON, Canada
$22 to $23 CAD / hour · Full-time
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Job details
- Pay
- $22 to $23 CAD / hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Location
SafeStep Building Treatments Inc
In Office
744 Baker Crescent
Kingston, Ontario
Company Overview
Since 1995, SafeStep Building Treatments Inc. has been an innovative leader in basement waterproofing, water control systems, concrete repairs, and concrete raising.
We serve residential, commercial, and industrial customers throughout the Kingston region and pride ourselves on delivering reliable solutions and exceptional customer service.
As the first point of contact for many of our customers, the Front Desk Coordinator plays a critical role in ensuring every client has a professional, helpful, and positive experience with our company.
Position Summary
The Admin Assistant / Front Desk Coordinator is the first voice and face customers encounter when interacting with SafeStep.
This role manages daily front office operations including answering phones, responding to emails, greeting visitors, scheduling jobs, and supporting bookkeeping functions.
In addition to administrative responsibilities, this role also plays an important part in initial customer engagement and sales support -- helping qualify inquiries, understanding customer needs, and ensuring potential clients are properly guided through the first steps of working with SafeStep.
The ideal candidate is organized, professional, friendly, and confident speaking with customers while keeping operations running smoothly behind the scenes.
Key Responsibilities
Front Desk & Customer Experience
Full-Time
SafeStep Building Treatments Inc
In Office
744 Baker Crescent
Kingston, Ontario
Company Overview
Since 1995, SafeStep Building Treatments Inc. has been an innovative leader in basement waterproofing, water control systems, concrete repairs, and concrete raising.
We serve residential, commercial, and industrial customers throughout the Kingston region and pride ourselves on delivering reliable solutions and exceptional customer service.
As the first point of contact for many of our customers, the Front Desk Coordinator plays a critical role in ensuring every client has a professional, helpful, and positive experience with our company.
Position Summary
The Admin Assistant / Front Desk Coordinator is the first voice and face customers encounter when interacting with SafeStep.
This role manages daily front office operations including answering phones, responding to emails, greeting visitors, scheduling jobs, and supporting bookkeeping functions.
In addition to administrative responsibilities, this role also plays an important part in initial customer engagement and sales support -- helping qualify inquiries, understanding customer needs, and ensuring potential clients are properly guided through the first steps of working with SafeStep.
The ideal candidate is organized, professional, friendly, and confident speaking with customers while keeping operations running smoothly behind the scenes.
Key Responsibilities
Front Desk & Customer Experience
- Answer incoming phone calls and direct them appropriately
- Respond promptly and professionally to customer emails and online inquiries
- Greet customers and visitors arriving at the office
- Create a welcoming and professional first impression for all clients
- Provide basic information about SafeStep services and solutions
- Ensure all customer interactions are handled with professionalism and care
- Schedule inspections, estimates, and job appointments
- Coordinate scheduling between customers and field staff
- Maintain accurate scheduling calendars
- Update customer information and job details in company systems
- Assist with job documentation and internal communications
- Speak with potential customers to understand their needs and concerns
- Ask key qualifying questions when customers call or email about services
- Clearly explain next steps in the service process (inspection, quote, scheduling)
- Capture and organize new customer inquiries and leads
- Help move potential customers from inquiry to scheduled consultation
- Maintain a positive and helpful tone that builds trust with customers
- Identify urgent service needs and escalate when required
- Perform data entry and maintain accurate customer records
- Organize and maintain digital and physical files
- Support internal reporting and documentation
- Assist management with administrative tasks as needed
- Assist with accounts receivable and accounts payable
- Enter invoices and payments into QuickBooks Online
- Support bookkeeping processes and maintain organized financial records
- Assist with billing and payment follow-ups when required
- Excellent communication and interpersonal skills
- Friendly and professional phone presence
- Strong organizational and time management skills
- Ability to multitask and manage multiple priorities
- High attention to detail and accuracy
- Strong customer service mindset
- Comfortable speaking with customers and guiding conversations
- Ability to work independently and take initiative
- Construction or home services industry experience considered an asset
- QuickBooks Online
- Microsoft Office (Word, Excel, Outlook)
- Email and calendar management systems
- Basic CRM or scheduling software experience preferred
- Professional communication
- Customer-first mindset
- Problem solving
- Organization and time management
- Attention to detail
- Confidentiality and integrity
- Reliability and accountability
Full-Time
More about this job
Responsibilities
Manage front desk operations by answering calls and emails, greeting visitors, scheduling appointments, and maintaining customer records and job documentation. Qualify customer inquiries, guide prospective clients through the initial service process, and support bookkeeping, billing, and internal administrative tasks.
Requirements
The role calls for strong communication and customer service skills, a professional phone presence, organization, time management, accuracy, and the ability to manage multiple priorities independently. Familiarity with QuickBooks Online, Microsoft Office, email and calendar systems, and CRM or scheduling software is relevant; construction or home services experience is an asset.
Skills
- Customer Service
- Professional Communication
- Phone Communication
- Email Management
- Scheduling
- Organization
- Time Management
- Multitasking
- Attention To Detail
- Data Entry
- Customer Inquiry Qualification
- Sales Support
- Accounts Receivable
- Accounts Payable
- QuickBooks Online
- Microsoft Office
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Finance & Accounting
- Sales
- Construction
Keywords
- Front Desk Operations
- Customer Service
- Phone Calls
- Email Inquiries
- Appointment Scheduling
- Customer Records
- Lead Qualification
- Sales Support
- Data Entry
- Digital And Physical Files
- Accounts Receivable
- Accounts Payable
- Bookkeeping
- Billing
- QuickBooks Online
- Microsoft Office
- Word
- Excel
- Outlook
- Email Management
- Calendar Management
- CRM Software
- Scheduling Software
- Construction
- Home Services
- Basement Waterproofing
- Concrete Repairs