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Open Systems Technologies

FX Production Support Consultant

Mississauga, ON, Canada

Job type: Contract
Apply by: Oct 24, 2026
Experience: 5-8 years experience in an Application Support role.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Responsibilities:

The Application Support Senior Analyst provides technical and business support for users of Client's Foreign Exchange (FX) Derivatives and Risk Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover.
Perform same day risk reconciliations
Develop and maintain technical support documentation.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Act as a liaison between users/traders, interfacing internal technology groups and vendors.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.

Recommended Qualifications:

5-8 years experience in an Application Support role.
Experience installing, configuring or supporting business applications , batch management and monitoring tools.
Experience with some programming languages and willingness/ability to learn.
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools.
Good all-round technical skills in Linux, Database/SQL, Networking , and basic understanding of any scripting language.
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

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More about this job

Responsibilities

Provide technical and business support for FX derivatives and risk applications, including monitoring, risk reconciliations, issue resolution, and production stability. Coordinate with users, technology teams, and vendors; support releases and enhancements; manage risks and escalations; and contribute to support improvement initiatives.

Requirements

Requires 5–8 years of application support experience, including experience with business applications, batch management, and monitoring tools. Candidates should have broad technical skills in Linux, databases and SQL, networking, and scripting, along with analytical, organizational, communication, and issue-management abilities.

Skills

Application Support
Foreign Exchange Derivatives
Risk Applications
Linux
SQL
Database Support
Networking
Scripting
Batch Management
Application Monitoring
Production Support
Issue Tracking
Problem Management
Risk Reconciliation
Incident Escalation
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Foreign Exchange
FX Derivatives
Risk Applications
Production Support
Linux
Database
SQL
Networking
Scripting
Batch Management
Monitoring Tools
Risk Reconciliation
Service Level Agreements
Issue Tracking
Problem Management
Application Releases
Incident Escalation
Stability
Contingency Planning
Storage And Archiving
Security
Vulnerability Assessment
Technical Documentation
Stakeholder Communication

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