Jobs in Canada

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Added 18 hours ago
Manager, Supply Chain & Network Operations - Smart Operations
Deloitte
Calgary, AB
…You will manage best-in-class Manufacturing assessment and transformation projects. You will use advanced analytics to drive cost reductions, performance improvement, and technology…
Added 18 hours ago
Global Opportunity to Engagement Transformation Leader -Senior Manager, Deloitte Global Optimization
Deloitte
Toronto, ON
Must have demonstrated progressive growth and increased accountability over time
Added 18 hours ago
Marketing Manager, Deloitte Global Consulting Services
Deloitte
Toronto, ON
…clients in Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T). We deliver purpose-driven services and solutions and provide a consistent, best-in-class "One…
Added 18 hours ago
Manager, Actuarial Insurance Solutions (AIS) - Life & Health (Toronto)
Deloitte
Toronto, ON
As a Manager in the Actuarial practice, you will be leading teams and engagements and contributing to market initiatives. You will:
Added 18 hours ago
Go-to-market Manager, Tech & Transformation - Global Tax & Legal
Deloitte
Toronto, ON
The Go-to-Market Manager, Tech & Transformation will partner with the Director leading Tech & Transformation pillar to shape how Deloitte presents its tech-led strategy and how Global Tax &…
Added 18 hours ago
Business Development Pricing Manager, Deloitte Global Operate
Deloitte
Toronto, ON
Our Business Development Manager will lead engagements end-to-end for lower-complexity or lower-TCV Global Operate pursuits, from pursuit team intake through final commercial architecture…
Added 18 hours ago
Manager, Supply Chain & Network Operations - Retail Planning
Deloitte
Toronto, ON
Deloitte Canada is seeking an experienced Manager specializing in Supply Chain Planning to join our consulting team based in Canada. As a Manager, you will leverage your deep understanding…
Added 18 hours ago
Bilingual Senior Consultant- Cyber Strategy and Transformation
Deloitte
Montréal, QC
…Security Professional (CISSP); Certified Information Security Manager (CISM), Certified Information Security Auditor…
Added 18 hours ago
OW
Oliver Wyman - Associate/Engagement Manager - Insurance & Asset Management
Oliver Wyman, LLC
Toronto, ON
- Full-time
- Hybrid
…in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business,…
Added 18 hours ago
OW
Oliver Wyman - Associate/Engagement Manager - Insurance & Asset Management
Oliver Wyman, LLC
Toronto, ON
- Full-time
- Hybrid
…in strategy, operations, risk management, and organization transformation. The firm has more than 6,000 professionals around the world who work with clients to optimize their business,…
Added 18 hours ago
K
Manager - Technology Assurance (IT Audit)
KPMG
Vancouver, BC
- Full-time
Experience with the identification and or evaluation of process level controls in large system transformation projects involving SAP and or Oracle.
Added 18 hours ago
Oliver Wyman -Commercial Effectiveness and Private Capital - Engagement Manager/Principal
Oliver Wyman Group
Toronto, ON
Private Capital x Commercial Effectiveness – Engagement Manager /Principal
Added 18 hours ago
D
Engineer in Training - Operations
Dumas
Canada
- $27 to $33 CAD / hour
- Contract
…health/dental/vision/fitness provisions, and pension and employee assistance program(s) that support your physical, mental, and financial…
Added 18 hours ago
VE
EHS Manager
Veolia Environnement SA
Oakville, ON
- Full-time
- On-site
All vendors must have a current and fully executed MSA on file before submitting candidates
Added 18 hours ago
Manager - Programs Management, Strategy, Process & Tools
Bombardier
Dorval, QC
Drive cross-functional transformation initiatives that improve program execution, organizational effectiveness, and customer value.
Added 18 hours ago
MF
Digital Manufacturing Applications Manager
McCain Foods
Toronto, ON
- Full-time
The Manager of Digital Manufacturing Applications is responsible for leading the strategy, execution, and lifecycle management of a diverse portfolio of 20+ manufacturing software…
Added 18 hours ago
AG
Manager, Strategy & Operations
Altus Group
Toronto, ON · Halifax, NS
- Full-time
…influence growth strategy, operational efficiency, business growth program execution, workforce optimization, customer experience, and commercial performance across a global business.…
Added 18 hours ago
Lead Product Manager
Open Text Corporation
Waterloo, ON
The Senior Program Manager, Market Readiness & Growth Programs, serves as the strategic interface between Professional Services and key commercial stakeholder groups across OpenText,…
Added 18 hours ago
Client Operations Program Manager
Open Text Corporation
Waterloo, ON
OpenText is seeking a talented Client Operations Program Manager to join the GTS Operations team. In this role, you will be joining a vibrant team at OpenText HQ who are passionate about…
Added 18 hours ago
Physiotherapist
Humber River Health
ON
Hours of work: Available to work rotating shifts (Monday to Friday, Weekends & Statutory Holidays)Employee Group: OPSEU 590
Added 18 hours ago
HR
Pharmacist
Humber River Health
ON
- $48.21 to $64.5 CAD / hour
Employment Status: Part TimeHours of Work: : Available to work rotating shifts (Monday to Friday, Weekends & Statutory Holidays)
Added 18 hours ago
VP
Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
Vista Projects is an integrated industrial engineering firm that helps clients navigate the digital transformation of their projects and operations. Our proven project execution process is…
Added 18 hours ago
S
Architect, Workplace and Power Platform
Softchoice
Calgary, AB · Vancouver, BC · NL · Ottawa, ON · Oakville, ON · Toronto, ON
- $120,800 to $151,000 CAD / year
…partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring…
Added 18 hours ago
VP Sales -Enterprise SaaS | Logistics Service Providers | Broker & Forwarder Systems
The Descartes
Waterloo, ON
Partner with the EVP of Sales and General Manager on forecasting, strategic planning, and execution
Added 18 hours ago
Senior Project Manager
THE EMPIRE LIFE INS. CO
ON
The Senior Project Manager is responsible for proactively managing the initiation, planning, analysis, design, execution, implementation and close-out of specific projects in support of…

Open Text Corporation

Client Operations Program Manager

Waterloo, ON, Canada

Apply on careers.opentext.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

OpenText is seeking a talented Client Operations Program Manager to join the GTS Operations team. In this role, you will be joining a vibrant team at OpenText HQ who are passionate about the experiences of our clients and partners.

In this role, you will support and evolve our Client feedback and experience measurement programs. This role is ideal for someone who combines hands‑on administrative expertise in a feedback management platform (such as Forsta or similar) with a strong understanding of CX best practices, analytics, and storytelling.

You will play a critical role in translating Client feedback into actionable insights that influence decision‑making, improve Client journeys, and drive measurable business outcomes.

YOU ARE GREAT AT

Administer and manage the feedback management system, including survey setup, distribution, reporting, user access, and data quality.
Design and maintain CX dashboards, reports, and scorecards that provide clear, actionable insights for stakeholders.
Partner with business teams to define CX measurement strategies, KPIs, and VoC methodologies aligned to industry best practices.
Analyze quantitative and qualitative Client feedback to identify trends, drivers, and opportunities for improvement.
Translate complex data into clear narratives and recommendations tailored to different audiences.
Support continuous improvement of CX programs, including survey optimization, taxonomy design, and closed‑loop feedback processes.
Ensure data integrity, compliance, and consistency across CX reporting and systems.

WHAT YOU NEED TO SUCCEED

Bachelor’s degree in business, analytics, market research, or a related field, or equivalent practical experience.
Administrative‑level knowledge of the Forsta platform or similar enterprise feedback management systems (e.g., Medallia, Qualtrics, etc.).
Strong understanding of CX and VoC best practices, including survey design, sampling, NPS/CSAT/CES, and closed‑loop feedback.
Solid analytical skills with the ability to interpret data, connect insights, and identify root causes.
Experience creating dashboards, reports, and executive‑ready insights.
Strong written and verbal communication skills, with the ability to simplify complex findings.
High attention to detail, organization, and data accuracy.
Experience collaborating with stakeholders across operations, product, or Client support.

CXPA certified.
Experience supporting CX programs in a B2B environment.
Familiarity with journey mapping, text analytics, or driver analysis.

ONE LAST THING

OpenText is more than just a corporation - it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,200- $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on careers.opentext.com About employer

More about this job

Responsibilities

The Client Operations Program Manager at OpenText will administer the feedback management system and build CX dashboards and reports. The role turns client feedback into insights and recommendations for business teams and leaders.

Requirements

Candidates need a bachelor's degree or equivalent experience, administrative knowledge of Forsta or similar feedback platforms, and a solid grasp of CX and VoC practices. CXPA certification and B2B CX experience are also required.

Skills

Forsta
Medallia
Qualtrics
Survey design and distribution
Dashboard and report creation
NPS
CSAT
CES
Closed-loop feedback
Text analytics
Driver analysis
Journey mapping
Data analysis
Data quality management
Stakeholder communication
Executive reporting
User access administration
Taxonomy design

Benefits

Variable and commission compensation
Vacation entitlement

Keywords

Client Operations
Program Manager
Forsta
Medallia
Qualtrics
Customer Experience
CX
VoC
Voice of the Customer
NPS
CSAT
CES
Closed-loop feedback
Survey design
Dashboards
Text analytics
Driver analysis
Journey mapping
B2B
Customer Feedback

Perks

Generous paid time off
Performance bonus

Tools

Forsta
Medallia
Qualtrics

Languages

English

Seniority

Mid level

Fields of study

business
analytics
market research

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Work requirements

Jobs in Canada