Client Order & Fulfillment Specialist

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a key member of the Fulfillment team, the Client Order & Fulfillment Specialist plays an important role in delivering a seamless order fulfillment experience while ensuring exceptional service for our clients.

Reporting to the Fulfillment Manager, you will take ownership of the end-to-end order fulfillment process, ensuring orders are processed accurately, efficiently, and on time. This role is ideal for someone who enjoys solving problems, collaborating with others, and delivering high-quality results in a fast-paced environment.

You will independently manage complex requests, identify opportunities to improve processes, maintain documentation, and develop creative solutions to meet client needs. Through a proactive and client-focused approach, you will help drive operational excellence while building strong relationships and delivering an outstanding customer experience.

WHAT THE ROLE OFFERS

• Demonstrate the ability to work autonomously, managing day-to-day tasks and resolving complex issues with minimal supervision.
• Provide exceptional client service by addressing complex inquiries and concerns promptly and professionally, always ensuring client satisfaction.
• Identify opportunities for process improvements within the Fulfilment duties, implement enhancements, and streamline workflows to increase efficiency and effectiveness.
• Take ownership of updating and maintaining comprehensive documentation of order processing activities and procedural guidelines.
• Actively participate in cross-training initiatives to expand knowledge and skills across different areas of the Order to Cash function.
• Handle more complicated order processing requests and escalations.

WHAT YOU NEED TO SUCCEED

• Previous experience within Fulfilment or an Order to Cash and /or Client Service environment preferred.
• Available to support increased workload and additional hours when required (e.g., month-end/quarter-end periods).
• Demonstrated client service and soft skills with client-facing experience preferred.
• Proficiency in MS Office is preferred.
• Working knowledge of SAP, Salesforce, and ServiceNow an asset.
• Detail and results-oriented, ability to work under pressure to meet tight timelines.
• Strong oral and written communication skills; Self-starter attitude with great teamwork abilities.
• Demonstrated ability to embrace change and willingness to learn best practices.
• Very strong organizational skills - attention to detail essential.

One Last Thing

At OpenText, we're more than a technology company. We're a global team united by trust, accountability, and a shared commitment to delivering exceptional results. When you join the Fulfillment team, you'll become part of a collaborative, supportive environment where your ideas are valued, your growth is encouraged, and your contributions have a meaningful impact on our clients and business.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range:  $56,480 - $84,720 Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.