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Added 6 mins ago
Sales Manager, North America
Modash
Remote, Canada
Full-time · Remote
…looking for someone to take full ownership over running our NA Account Executive team - currently 6 people & growing. You’ll be responsible for delivering the majority of the sales team…
Added 22 mins ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Ottawa, ON · Kanata, ON
Full-time
…will also act as a key advisor to senior management on the development of overall policies and long-term goals of the organization. If you have a track record of technology sales success,…
Added 22 mins ago
Account Manager / Gestionnaire de compte client
Akur8
Remote, Canada
$170,000 to $190,000 CAD / year
Full-time · Remote
We're looking for a commercially minded individual with around 6+ years of experience in SaaS account management, customer success, consulting, or a related commercial role. You should be…
Added 1 hour ago
Named Account Executive - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
Full-time
Our Canadian Public Sector team is seeking a Core Account Executive with a proven track record of selling enterprise software across Canada. Customers include Provincial Ministries and…
Added 1 hour ago
Account Executive - Halifax, Nova Scotia (Entry Level)
Quadient
Halifax, NS
Full-time
This isn't just an entry-level job, it's a structured career path designed to help you develop into a successful Account Executive with the training, mentorship, and support you need to…
Added 1 hour ago
Account Executive - Hamilton, Ontario (Entry Level)
Quadient
Hamilton, ON
Full-time
This isn't just an entry-level job, it's a structured career path designed to help you develop into a successful Account Executive with the training, mentorship, and support you need to…
Added 1 hour ago
Enterprise/Commercial Account Executive – Data Foundation (MuleSoft + Informatica) or Enterprise/Commercial Account Executive - Informatica Specialist
Salesforce Partner Canada
Toronto, ON
Full-time
…powerful as the data foundation behind it. As an Enterprise Account Executive within these teams, you will drive transformational outcomes for our largest, most strategic customers using…
Added 1 hour ago
Project Manager
Matchtech North America
Toronto, ON · Greater Toronto Area, Canada
Contract
Contribute to business development, account growth, client prospecting, and market development initiatives.
Added 3 hours ago
Account Executive, Shopify Growth Team
Google
Toronto, ON
Lead the development of Joint Business Plans, aligning with customers on ambitious goals and establishing shared accountability to unlock transformative growth opportunities.
Added 3 hours ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
HPE
Ottawa, ON · Mississauga, ON · Montreal, QC · Kanata, Ontario
Full-time
…will also act as a key advisor to senior management on the development of overall policies and long-term goals of the organization. If you have a track record of technology sales success,…
Added 3 hours ago
Client Relationship Manager
Open Text Corporation
Waterloo, ON
Other
…clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will…
Added 3 hours ago
Administration
Health Match BC
Vancouver, BC
Part-time
…BCMHSUS, the Senior Medical Director (SMD) partners with the Executive Director, Correctional Health Services (CHS) to develop and implement strategic and operational…
Added 4 hours ago
Oracle NetSuite - Account Executive - Mid-market - Products
Oracle
Canada
$79,900 to $131,300 CAD / year
Manage sales through prospecting, lead qualification, forecasting, resource allocation, account strategy, and planning.
Added 5 hours ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON
Full-time
…will also act as a key advisor to senior management on the development of overall policies and long-term goals of the organization. If you have a track record of technology sales success,…
Added 7 hours ago
Customer Solutions Specialist
Jobbe
NB · Grand-Sault/Grand Falls, NB
$17.5 to $18.5 CAD / hour
Full-time
…Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment…
Added 9 hours ago
Cardiovascular-Renal Sales Consultant-Santa Monica, CA
Boehringer Ingelheim
Los Angeles, CA, Unit
…Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for…
Added 10 hours ago
Business Analyst - Regulatory Affairs and Delivery Modernization
Real Estate Council of Ontario
Toronto, ON
Contribute to development of project documentation
Added 10 hours ago
Chair Surfrider South Vancouver Island
Volunteer Success
Victoria, BC
Full-time
Directs the development and implements the chapter's annual plan alongside EC.
Added 10 hours ago
Beach Clean Up (BCU) Crew
Volunteer Success
Victoria, BC
Internship
Managing and responding to emails to the Surfrider Beach Clean Email account.
Added 10 hours ago
Controller
Magenta Capital Corporation
Toronto, ON · Ottawa, ON · Perth, ON
$100,000 to $120,000 CAD / year
Full-time
…meaningful contributions and value personal growth and professional…
Added 13 hours ago
Responsable de compte de région, affaires des petites entreprises - Growth Business Account Executive - Bilingual (English/French) Montreal
Salesforce Partner Canada
Montreal, QC
Full-time
Territory Account Executive, Small and Growth Business - Canada
Added 17 hours ago
National Sales Executive
Stryke Logistics
Vaughan, ON
Full-time
National Sales Executive >> Stryke Logistics Inc.
Added 1 day ago
Manager Financial Services
Shire of Broome
NB · Chiasson Office, NB
Contract
Significant Local government finance experience, including long-term strategic financial planning, statutory reporting, budget development and management.
Added 1 day ago
Senior Enterprise Customer Success Manager
AfterShip
Toronto, ON
Prepare and present executive-level business reviews (QBRs/EBRs) that connect AfterShip's impact to the customer's business outcomes, using account performance metrics, industry insights,…
Added 1 day ago
Director, Sales & Marketing
Talent Edge
Vancouver, BC
$160,000 to $200,000 CAD / year
Full-time
As trusted Executive & Professional Search partners,Talent Edge brings deep expertise in talent acquisition and advisory across industries. We leverage cutting-edge research and market…

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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