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Added 7 mins ago
Client Success Analyst
YuJa
Toronto, ON · North York, ON
$50,000 to $60,000 CAD / year
Full-time
YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, client…
Added 7 mins ago
Accounting Manager
eStaffing Inc.
Vancouver, BC
Full-time
The Practice Manager oversees delivery for 30–50 small bookkeeping clients, ensuring smooth, accurate F&A operations and a strong customer experience. You’ll handle client communication,…
Added 7 mins ago
Accounting Specialist
Citus HR
Surrey, BC
Full-time
Reporting to the Finance Manager, this role requires strong accounting fundamentals, professional communication and the ability to manage competing priorities. Accounts receivable and…
Added 7 mins ago
Accounting Manager
Mintink®
Concord, ON
Full-time
The Accounting Manager will ensure that management has accurate, timely, and reliable financial information while maintaining strong controls over cash, sales, inventory, payroll, taxes,…
Added 8 mins ago
Assistant Sales Trainee Manager
Sherwin-Williams
Courtenay, BC
Partner with Store Manager to make outside sales calls to increase market share
Added 8 mins ago
Senior Key Account Manager - Pet Nutrition
Mars
Bolton, ON · BOL-Mars Canada Inc.
Full-time
The Senior Key Account Manager ensures the delivery of business metrics: GSV/ NSV/ Gross Margin and Share for Mars Petcare Canada for one of our bigger accounts/customers. They are also…
Added 8 mins ago
Dealer Services Representative - Temporary Full-Time (12 months)
Co-operators
Mississauga, ON
Full-time
As the Dealer Services Representative you will offer strong knowledge of the mutual fund industry and sales processes. You will maintain effective working relationship with key business…
Added 23 mins ago
Enterprise Customer Success Manager
Spellbook
Remote, Canada
$123,000 to $145,000 CAD / year
Full-time · Remote
We're looking for an experienced and highly organized Enterprise Customer Success Manager (CSM) to support our largest and most complex customers. This role is ideal for someone who thrives…
Added 23 mins ago
Divisional Sales Manager
REXEL
Mississauga, ON
$100,000 to $140,000 CAD / year
Full-time
We are currently seeking a Divisional Sales Manager to become an integral part of our Mississauga location.
Added 37 mins ago
Event Project Manager
Akkodis
Mississauga, ON
Contract
On behalf of our client, we are seeking an experienced Event Project Manager to support the planning, coordination, and execution of commercial marketing events across North America. This…
Added 37 mins ago
Bilingual Head of Business Development, English Canada
MPI San Diego Chapter (MPISD)
Toronto, ON
Full-time
Own the full sales cycle, from prospecting to close to delivery handoff
Added 38 mins ago
Outside Sales Representative
Sinclair Supply
Regina, SK
Full-time
In conjunction with the Corporate Sales Manager, develop, evaluate and execute an annual sales plan for existing accounts and identify new growth opportunities for the territory.
Added 53 mins ago
Territory Manager_CA
Brandt Group of Companies
Ponoka, AB
Full-time
The Territory Manager is responsible for driving business growth and market share within an assigned Area of Responsibility (AoR). This role focuses on building and maintaining strong…
Added 53 mins ago
Recruitment Co-op Student
Brandt Group of Companies
Regina, SK
Full-time
Collaborate with the Manager of Ticket Operations, Ticket Sales Account Managers, Brandt Centre Box Office staff, security, and guest relations to ensure all ticketing policies and…
Added 1 hour ago
Sales Manager, Velocity SMB Grower (Canada)
Stripe
Toronto, ON
Full-time
The Velocity Sales team engages with some of the largest and fastest-growing businesses in the world to unlock revenue potential through Stripe’s platform. Today, over 55,000 Canadian…
Added 1 hour ago
Marketing Manager
Express Employment Professionals - Cambridge
Cambridge, ON
$70,000 to $80,000 CAD / year
Full-time
We are looking for an experienced E-Commerce & Marketplace Operations Manager to own and grow our online business across our direct-to-consumer storefront and third-party retail…
Added 1 hour ago
Territory Manager, On-Premise - Montréal South (United Division)
Breakthru Beverage Group
Montreal, QC
Full-time
Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Brown-Forman, Pump House and Lucas Bols. At BBC, we put a…
Added 1 hour ago
Data Scientist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Reporting to the Data Science Manager as a Data Scientist you will focus on supporting Canadian business units in accelerating the growth and application of advanced analytics in driving…
Added 1 hour ago
Senior Account Manager
Sourceability
Canada
We are looking for a dynamic Senior Account Manager to become a vital part of our vibrant Sales team. This role is primarily remote, with occasional travel to our Montreal office. Join the…
Added 1 hour ago
Route Relief Utility Driver 4 10 Commission
Alsco Uniforms
Grande Prairie, AB
Full-time
…customer service. This position reports directly to the District…
Added 1 hour ago
Sr Product Marketing Manager
Univar Solutions
Toronto, ON
As the Senior Product Marketing Manager for Personal Care, you will own and drive P&L performance for Univar Solutions’ Dow Personal Care portfolio in North America, Dow silicones and Dow…
Added 1 hour ago
Quality Control Senior Specialist
OSL Retail Services Inc
Mississauga, ON
Other
…Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and…
Added 1 hour ago
Manager, Enterprise Customer Success
Spellbook
Remote, Canada
$155,000 to $180,000 CAD / year
Full-time · Remote
Collaborate closely with Account Management, Sales, Product, and Support to deliver a seamless customer experience
Added 1 hour ago
On Premise Trade Marketing Manager - Food Service & Vending
Red Bull
Toronto, ON
Full-time
The On Premise Trade Marketing Manager – food service and vending is the lead Trade Marketing role for the food service and vending segment within the Canadian On Premise organization. This…
Added 1 hour ago
Account Sales Manager
Red Bull
Calgary, AB
Full-time
Reporting to the District Sales Manager, the Account Sales Manager's (ASM) primary function is to perform outside sales of product inventory while driving an assigned route of accounts. You…

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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