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Added 2 hours ago
Financial and Payroll Assistant (TERM 1 Year)
University of Toronto
Toronto, ON
Following-up on outstanding accounts receivable tasks to ensure timely completion
Added 2 hours ago
Senior Financial Specialist (SRP)
The University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
Coordinates accounts receivable functions for the units supported, including preparing outgoing invoices for cost recoveries and revenues, resolving client issues, following up on the…
Added 2 hours ago
FINANCE MANAGER/CONTROLLER
Twin Valley Co-op Ltd
Birtle, MB
Full-time
Twin Valley Co-op Co-op is hiring a Finance Manager/Controller at our Corporate Administration Office in Birtle, MB.
Added 3 hours ago
Operations Manager/Gestionnaire des opérations
Provincial Employment Roundtable - Table ronde provinciale sur l’emploi
Montreal, QC
Full-time
Oversee day-to-day financial administration, including bookkeeping, accounts payable/receivable, and financial reporting.
Added 3 hours ago
Community Operations Manager
Amica Senior Lifestyles
Mississauga, ON
Administers payroll, accounts receivable, accounts payable
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SAP S/4HANA Finance Lead
KPMG
Halifax, NS · Calgary, AB · Vancouver, BC
Full-time
Design and configure SAP Finance solutions across General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), Cost Center Accounting, Profit Center…
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Pharmacy Assistant
Walmart Canada
Surrey, BC
Full-time
…any administrative support functions assigned (i.e. journals, accounts receivable, Aged Trial…
Added 4 hours ago
Pharmacy Assistant
Walmart Canada
Port Coquitlam, BC
Full-time
…any administrative support functions assigned (i.e. journals, accounts receivable, Aged Trial…
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Corporate Controller
Robert Half
Calgary, AB
Full-time
Provide oversight of day-to-day accounting operations, including accounts payable, accounts receivable, payroll, general ledger, and treasury activities.
Added 4 hours ago
Senior Financial Specialist (SRP)
University of British Columbia
Vancouver, BC
$4,881 to $5,255 CAD / month
Full-time
Coordinates accounts receivable functions for the units supported, including preparing outgoing invoices for cost recoveries and revenues, resolving client issues, following up on the…
Added 4 hours ago
Branch Manager
National Seating & Mobility
Barrie, ON · Toronto, ON · North York, ON
Full-time
Monitor budgets, P&L, expenses and accounts receivable.
Added 4 hours ago
Financial Controller
ServiceMaster Restore of Fraser Valley
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Added 4 hours ago
Manager, Business Operations
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
Coordinate with SAIT Finance on project setup, invoicing, accounts receivable, and financial reporting.
Added 4 hours ago
Property Accounting Manager
ICM Property Group
Calgary, AB
Contract
Supervise day-to-day accounting operations, including accounts payable, accounts receivable, and general ledger maintenance
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Commis comptable - Accounting Clerk
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Enter, verify, and reconcile transactions (accounts payable/receivable, payroll, purchase orders, cheques, bank statements);
Added 4 hours ago
Contrôleur financier - Financial Controller
Neopharm Labs
Blainville, QC
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Manage and ensure the integrity of accounting activities, including accounts payable, accounts receivable, and intercompany transactions;
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Community Operations Manager
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Mississauga, ON
Full-time
Administers payroll, accounts receivable, accounts payable
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Manager, Business Operations
SAIT
Calgary, AB
Coordinate with SAIT Finance on project setup, invoicing, accounts receivable, and financial reporting.
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Regina, SK
…logistics, clerical paperwork, and reception. Supports Branch Manager with Customer events as well as Branding for…
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The Program Manager works directly with strategic customers, plant management and internal customer-focused teams to develop and implement account strategies in order to delight our…
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The Maintenance and Asset Manager holds full property management accountability for Connective's affordable housing portfolio, spanning owned and leased properties across BC. This includes…
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Maintenance & Asset Manager (The Standard Burnaby)
Connective
Burnaby, BC
The Maintenance and Asset Manager holds full property management accountability for Connective's affordable housing portfolio, spanning owned and leased properties across BC. This includes…
Added 6 hours ago
Senior General Accountant
Moneris
Toronto, ON
Full-time
…escalations, provide guidance to Analysts and Accountants, support the accounts payable and accounts receivable processes, oversee fixed asset accounting activities, and contribute to…
Added 6 hours ago
Billing Administrator
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Langley (District), BC · Langley, British Columbia
Full-time
Proven experience in billing, accounts receivable, or a similar financial role.
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Full-time
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Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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