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Added 2 hours ago
Bilingual Accounts Receivable Representative
Kohl & Frisch Limited
Concord, ON
Full-time
The Bilingual Accounts Receivable Representative will assist Kohl & Frisch’s Accounts Receivable department with all accounts receivable related functions including collections from…
Added 4 hours ago
Bilingual Customer Service Representative
Pivotal Integrated HR Solutions
Mississauga, ON
Contract
✅ Experience with invoicing, accounts receivable, SAP/ERP systems, or customer portals is an asset
Added 5 hours ago
Credit Representative – Bilingual (English/French)
Gesco Industries LP
Brampton, ON
Full-time
This is an excellent opportunity for an experienced Credit/Accounts Receivable professional who enjoys a fast-paced environment, problem-solving, and working collaboratively with multiple…
Added 11 hours ago
Client Relationship Manager
Open Text Corporation
Waterloo, ON
Other
You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations…
Added 22 hours ago
Bookkeeper
PADS Financial
Montreal, QC
Full-time
Record financial transactions and reconcile accounts.
Added 1 day ago
Contract Inside Sales Representative
Performance Food Group
Milton, ON
Contract
As an Inside Sales Representative, you are responsible for the sales and profitability growth of specific accounts in an assigned ledger which includes order taking, order processing, order…
Added 2 days ago
Controller
Regal Rexnord
Langley (District), BC · Langley, British Columbia, Canada
Full-time
…continuous improvement programs within the department. Coordinate accounts payable, receivable, and payroll…
Added 2 days ago
Accounts Receivables Representative (Concord, ON)
Wolseley Canada Inc.
Concord, ON
Full-time
The Accounts Receivable Representative is responsible for managing customer accounts, ensuring timely collection of outstanding payments, maintaining accurate financial records, and…
Added 2 days ago
Park Clerk
Government of Manitoba
Swan River, MB
Full-time
Process accounts payable, accounts receivable, and payroll transactions.
Added 2 days ago
Account Representative
Crown Lift Trucks ULC
Terrebonne, QC · Mascouche, QC · Trois-Rivières, QC
$60,000 to $70,000 CAD / year
Full-time
Attend sales meetings and assist in resolving accounts receivable or service issues as needed.
Added 2 days ago
Funeral Director, Funeral Services
Mount Pleasant Group
Brampton, ON
$80,735 to $90,555 CAD / year
Full-time
Added 2 days ago
Senior Residential Property Manager
SHAPE
Victoria, BC
Full-time
Rent collection, arrears management and accounts receivable
Added 2 days ago
Accounts Receivable Associate - 9 Month Temp Position
FirstService Residential Canada
Calgary, AB
Temporary
The Accounts Receivable Associate has to be a strong team player, with working knowledge of accounting systems and procedures and excellent customer service skills. This role supports the…
Added 2 days ago
Funeral Director, Funeral Services
Mount Pleasant Group
Brampton, ON
$80,735 to $90,555 CAD / year
Full-time
Added 2 days ago
Property Administrator (CRE)
Cushman & Wakefield
Mississauga, ON
Full-time
The Property Administrator will be responsible for handling all aspects of the daily Accounts Receivable functions for a Shopping Centre, related banking functions, month-end and year-end…
Added 3 days ago
Senior Finance Operations Analyst, Collections & Cash Management
Liberty Mutual Canada
Toronto, ON
Full-time
…organizational objectives. In addition, the role supports key Accounts Payable activities and serves as the designated backup for the Accounts Payable function, ensuring continuity of…
Added 3 days ago
Directeur des ventes, service après-vente - Aftermarket Sales Manager
Crown Lift Trucks Canada
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Review Accounts Receivable, ensuring payment for the parts and services provided. Sales of certain products available through other departments could be included, but only as it pertains to…
Added 3 days ago
Sales and Rental Associate / Account Services Representative
Long & McQuade Musical Instruments
Ottawa, ON
Full-time
Collection of accounts receivable, outstanding rentals, and bad debts
Added 3 days ago
Parts & Service Support Representative
Federal Signal Corporation
Quebec, QC
Full-time
Added 3 days ago
Senior Business Systems Analyst (SAP)
IG Wealth Management
ON · Ontario, Canada
Full-time
IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that…
Added 3 days ago
Senior Business Systems Analyst (SAP)
IG Wealth Management
MB · Manitoba, Canada
Full-time
IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that…
Added 3 days ago
Business Development Representative
The Shaw Group Limited
Fredericton Junction, NB
Full-time
Support credit applications and work with accounts receivable to resolve account issues
Added 4 days ago
Business Development Representative
The Shaw Group
Moncton, New Brunswick
Full-time
Support credit applications and work with accounts receivable to resolve account issues.
Added 4 days ago
Recovery Service & Redemption Representative
ESC Corporate Services
Toronto, ON · Etobicoke, ON
Full-time
…corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our…
Added 4 days ago
Client Service Representative - Medical Administration
ProResp, Inc.
London, ON
Full-time
Process client purchases and complete necessary invoicing, control accounts receivable

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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