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Jobs in Canada

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Added 33 mins ago
Marketing Coordinator
Culligan of Canada
Brantford, ON
Full-time
Support digital operations through content scheduling, platform oversight, and performance monitoring to advance organizational engagement objectives.
Added 33 mins ago
Project Manager
Turner & Townsend
AB · Edmonton, Canada
Full-time
Acting as the owner's representative, ensuring alignment between project objectives, operational requirements, and business goals.
Added 33 mins ago
Project Manager
Turner & Townsend
Calgary, AB
Full-time
Acting as the owner's representative, ensuring alignment between project objectives, operational requirements, and business goals.
Added 33 mins ago
Social Media Coordinator
Culligan of Canada
Kitchener, ON
$60,000 to $100,000 CAD / year
Full-time
Support digital operations through content scheduling, platform oversight, and performance monitoring to advance organizational engagement objectives.
Added 48 mins ago
Sales Manager (Pre-Construction)
Graywood
Oakville, ON
Full-time
…billion. Due to continued growth, we are our looking for a Sales Representative who will become an integral part of Graywood's…
Added 48 mins ago
Credit Representative – Bilingual (English/French)
Gesco Industries LP
Brampton, ON
Full-time
You will work closely with customers, Sales, Customer Service, and other internal teams to support business growth while protecting the company from credit risk and minimizing potential…
Added 48 mins ago
Bilingual Client Services Representative
CIBC Mellon
Mississauga, ON
Full-time
…We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into…
Added 1 hour ago
Team Lead, Power Systems Field Operations and Maintenance
City of Calgary
Calgary, AB
$115,627 to $144,534 CAD / year
Full-time
Provide technical leadership and operational guidance to Coordinators and field staff, and collaborate with Transit Operations, Engineering, Safety, Fleet, contractors, and other interested…
Added 1 hour ago
Pharmacy Technician
Provincial Health Services Authority
Prince George, BC
Full-time
…care too – offering health, wellness, development programs to support you – at work and at…
Added 1 hour ago
Senior Project Architect
City of Calgary
Calgary, AB
$125,909 to $157,386 CAD / year
Full-time
…the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits.…
Added 1 hour ago
Medical Laboratory Technologist
Provincial Health Services Authority
Port Moody, BC
Part-time
…care too – offering health, wellness, development programs to support you – at work and at…
Added 1 hour ago
Mail Administrator III
Robertson & Company Ltd.
Waterloo, ON
Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 1 hour ago
Inside Sales Trainee & Coordinator
Marmon Holdings, Inc.
Boucherville, QC
Full-time
The Sales Trainee & Coordinator supports daily sales operations while actively training to become a full-time sales representative. You will handle order processing, client service, and…
Added 1 hour ago
Associate Claims Advisor Auto
Gore Mutual Insurance
Cambridge, ON
…mutual insurance company - as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s…
Added 2 hours ago
SALES PRO
Advance Auto Parts
Picton, ON
$17.95 to $21.55 CAD / hour
Part-time
Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This…
Added 2 hours ago
sales pro
Advance Auto Parts
Windsor, NS
Full-time
Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This…
Added 2 hours ago
Delivery Driver - Seasonal Contract
Bishops Cellar
Halifax, NS
Full-time
Deliver products to business and home customers promptly and accurately, ensuring items are in excellent condition upon arrival.
Added 3 hours ago
Commercial & 3PL Logistics Sales Representative
Tippet-Richardson Moving & Storage
Burnaby, BC
Full-time
We are seeking a results-driven Commercial and 3PL Logistics Sales Representative to join our dynamic and supportive team. The successful candidate will focus on developing new business,…
Added 3 hours ago
Sales Representative
Jobgether
Canada
Full-time
Strong consultative selling skills, including the ability to understand customer operations, uncover business needs, and communicate relevant solutions.
Added 3 hours ago
Medical Laboratory Technologist
Provincial Health Services Authority
Surrey, BC
Full-time
…care too – offering health, wellness, development programs to support you – at work and at…
Added 6 hours ago
Client Relationship Manager
Open Text Corporation
Waterloo, ON
Other
Working knowledge of EDI solutions, Client operations, and production support environments
Added 6 hours ago
Family Practitioner/General Practitioner
Health Match BC
Vancouver, BC
Full-time
Work in direct dyad partnership with local site leadership (Operations Manager) and in matrix partnership with other site dyad teams to advance program and organization priorities as…
Added 7 hours ago
Sales Representative
Jobgether
Canada
Full-time
Strong consultative selling skills, including the ability to understand customer operations, uncover business needs, and communicate relevant solutions.
Added 10 hours ago
Operations Support Coordinator, Wastewater System Performance
Halton Region
Oakville, ON
The Operations Support Coordinator provides analytical, reporting, contract administration, and program coordination support for Wastewater System Performance initiatives. The position…
Added 10 hours ago
Grid Operations Technologist
Hydro One Networks Inc
Barrie, ON
…equipment updates of the Distribution and Transmission systems to support the Outage Management System. Assist in the collection and verification of data, Production of daily, weekly and…

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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