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Added 1 min ago
Resident Manager (3 Month Contract)
Centurion Asset Management Inc.
Kelowna, BC
Full-time · Contract
Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional operation, management, administration and leasing of a Centurion apartment community.
Added 1 min ago
Manager, Data Engineering
Staples Canada
Richmond Hill, ON
Full-time
…management of consultants and temporary resources who are on…
Added 1 min ago
Maintenance Team Lead
BGIS
Pickering, ON
Full-time
…operating procedures and practices, quality, performance and contract response…
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Bilingual Associate Property Manager (ENG/FR)
BGIS
Gatineau, QC
Full-time
An opportunity to maintain positive tenant relationships through professional and effective responsiveness to, and proactive consideration of tenant issues.
Added 1 min ago
General Repair Technician II
BGIS
Montreal, QC
Full-time
…management database. Ensures work completed meets quality, contract response and all other…
Added 15 mins ago
Senior or Associate General Counsel - Staff Attorney 2 or Staff Attorney 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
Added 15 mins ago
Human Resources Consultant 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…mission and objectives by performing a variety of advanced professional personnel management functions and services for the Central Office and Minnesota Department of Corrections…
Added 15 mins ago
Technical Recruiter
Insight Global
Toronto, ON
Full-time
Experience: Minimum 4+ years of dedicated professional experience in technical/IT recruitment.
Added 15 mins ago
Database Developer
Ardent SoftSol Inc.
Toronto, ON
Contract
The Senior Oracle, Cassandra, and Spark Database Developer is a highly skilled and experienced professional responsible for designing, developing, implementing, and maintaining database…
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Emergency Department Assistant
St. Thomas Elgin General Hospital
St. Thomas, ON
$28.46 to $28.89 CAD / hour
Full-time
Contract Dates: October 19, 2026 to January 1, 2027 (may be extended or end sooner)
Added 15 mins ago
Emergency Department Assistant
St. Thomas Elgin General Hospital
St. Thomas, ON
$28.46 to $28.89 CAD / hour
Full-time
Contract Dates: October 19, 2026 to January 1, 2027 (may be extended or end sooner)
Added 15 mins ago
Software Developer, C++ Equity Trading
isgSearch
Toronto, ON · Greater Toronto Area, Canada
Full-time
University degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience.
Added 15 mins ago
Coordonnateur(trice) des opérations et de la logistique / Operations & Logistics Coordinator
Systemex Industries Conseils
Montreal, QC
Contract
Contrat d’un an pour remplacement de congé de maternité / One y ear maternity replacement contract
Added 16 mins ago
Building Sciences Consultant
WSP
Toronto, ON
Strengthen contract administration by supporting project documentation, deliverables, cost control, and communication with project managers.
Added 31 mins ago
Nuclear Services Tech
ATS Automation
Cambridge, ON
Interface with clients' Contract Supervisors and vendors.
Added 31 mins ago
Assistant Surveyor
Ontario Transit Group
Toronto, ON
Full-time
As Ontario Transit Group, we are now mobilizing our design and construction crews, with major works. The South Civil contract is anticipated to be completed in 2030.
Added 31 mins ago
Senior, Leisure Travel Agent
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Oshawa, ON
$21 to $23 CAD / hour
Full-time
Paid travel professional and industry training.
Added 46 mins ago
Enterprise Account Executive
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
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This is a growth-focused sales role for a proven professional who can identify opportunities, open new accounts, develop senior-level relationships and turn initial projects into long-term…
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Toronto, ON
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…Sales, Marketing, Finance, Legal, and operational teams on contract renewals, service improvements, account planning, product opportunities, and client feedback…
Added 46 mins ago
Manager, Procurement Services (Permanent)
Toronto District School Board
Toronto, ON
$119,072 to $142,870 CAD / year
Full-time
…providing guidance and coaching, performance management, and professional learning and development in consultation with the Senior Manager of Procurement and Support…
Added 46 mins ago
Senior Account Executive - Accounting & Finance
isgSearch
Toronto, ON · Greater Toronto Area, Canada
$90,000 to $150,000 CAD / year
Full-time
isgSearch is a leading North American recruitment firm specializing in finding top permanent and contract talent in IT, Finance, Accounting, and Engineering. With 20 years of deep industry…
Added 46 mins ago
Senior Account Executive - Aerospace & Defence
isgSearch
Toronto, ON · Greater Toronto Area, Canada
$90,000 to $150,000 CAD / year
Full-time
isgSearch is a leading North American recruitment firm specializing in finding top permanent and contract talent in IT, Finance, Accounting, and Engineering. With 20 years of deep industry…
Added 46 mins ago
Project Coordinator, Civil
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Ottawa, ON
Full-time
…support to the Project Manager, Junior Project Manager, and other contract administration staff. The coordinator is responsible for maintaining and strengthening client, contractor,…
Added 46 mins ago
5701 - Sales Help(H)
Lids
AB · Edmonton, AB
$15 USD / hour
Part-time
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell &…
Added 1 hour ago
Coordonnateur(trice) des opérations et de la logistique / Operations & Logistics Coordinator
Systemex
Montreal, QC
Contract · Temporary
Contrat d’un an pour remplacement de congé de maternité / One year maternity replacement contract

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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