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Added 11 mins ago
Field Service Representative Co-op
Schneider Electric
Ottawa, ON
Temporary
A Schneider Electric Field Service Representative Co-op or Intern role involves shadowing and assisting professional technicians with on-site equipment maintenance, diagnostic testing, and…
Added 11 mins ago
Outside Sales Representative
DMC Recruitment Group
BC · British Columbia, Canada
Full-time
…equipment industry, is looking for a dynamic Outside Sales Representative to take ownership of an established and successful territory across British Columbia, with a strong focus on the…
Added 11 mins ago
Field Representative - Alcoholic Beverages-Simcoe, ON
Acosta Group Canada
ON · Simcoe, ON
$38,520 to $43,680 CAD / year
Full-time
Take the next step in your retail merchandising career, as a Full-time Retail Merchandiser to support the in-store execution for our leading CPG client. In this role, you will execute a…
Added 11 mins ago
Community Disability Worker: Every Other Saturday 24 Hours
Robin Hood Association
Sherwood Park, AB
Internship
Professional conduct and appearance befitting a representative of RHA, which will include good performance related to personnel policies, such as attendance, punctuality and conflict…
Added 13 mins ago
Customer Engagement Representative
SKF
Calgary, AB
…are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the…
Added 13 mins ago
Field Technical Service Representative (Seasonal)
Best Buy Canada
Toronto, ON
Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 13 mins ago
Field Technical Service Representative (Seasonal)
Best Buy Canada
Calgary, AB
Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
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Service Sales Representative - First Aid and Safety
Cintas
Calgary, AB
Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and…
Added 27 mins ago
Manager, Maintenance Services
Dexterra
Edmonton, AB
Full-time
…improvement of maintenance programs, systems, and processes that support asset reliability and cost optimization. Working closely with Regional Operations Directors (RODs) and the Fleet…
Added 42 mins ago
Temporary Executive Assistant - School Operations - JWS (35hrs)
Halton District School Board
Burlington, ON
Internship
The Executive Assistant, School Operations, provides administrative support in operational matters to the Superintendent(s), System Principal(s), Chief Executive and Educational Officers.…
Added 42 mins ago
Field Representative - Alcoholic Beverages
Acosta Group Canada
Thunder Bay, ON
$38,520 to $43,680 CAD / year
Full-time
Take the next step in your retail merchandising career, as a Full-time Retail Merchandiser to support the in-store execution for our leading CPG client. In this role, you will execute a…
Added 42 mins ago
NTC 682 Building Automation Systems (BAS) Technician
Hamilton-Wentworth Catholic District School Board
Hamilton, ON
Full-time
Position Summary: We are seeking an experienced and motivated Building Automation Systems (BAS) Technician to support the operation, maintenance, troubleshooting, programming, and…
Added 42 mins ago
Sales Development Representative (SDR)
YuJa
Toronto, ON · North York, ON
$60,000 to $70,000 CAD / year
Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 42 mins ago
Field Representative - Alcoholic Beverages
Acosta Group
Woodbridge, ON
Full-time
Take the next step in your retail merchandising career, as a Full-time Retail Merchandiser to support the in-store execution for our leading CPG client. In this role, you will execute a…
Added 43 mins ago
Aftermarket Sales Representative
Liftow Limited
Fredericton, NB
✅ Comprehensive training and structured support
Added 43 mins ago
Fleet Business Development Representative
Wagonmaster Group
Richmond, BC
Full-time
Work with internal teams to support customer needs
Added 57 mins ago
Adult Educator
Government of Nunavut Recruitment
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Full-time
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HealthCareersInSask.ca
Prince Albert, SK
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Product Owner-Commercial Lines
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at…
Added 1 hour ago
Personal Finance Advisor
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Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 1 hour ago
Customer Service Associate (FT)
Bass Pro Shops
Halifax, NS
Full-time
Reporting to the Retail Operations Manager (Front End and Receiving), a Full Time Customer Service Representative is responsible for providing quality customer service when answering…
Added 1 hour ago
Field Technical Service Representative (Full Time Seasonal)
Best Buy Canada
BC
Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 1 hour ago
Field Technical Service Representative (Full Time Seasonal)
Best Buy Canada
Vancouver, BC
Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 1 hour ago
Justice Officer (Term)
The Government of Nova Scotia
Sydney, NS
The Division provides administrative support to the courts listed: Nova Scotia Court of Appeal, Supreme Court of Nova Scotia (including Family Division), Provincial Court, Small Claims…
Added 1 hour ago
Représentant de service technique/Field Service Representative
Hitachi
Mont-Saint-Hilaire, QC · (HE)Remote_QC_Mont-Saint Hilaire
Full-time
Are you ready to power up your career with Hitachi Energy? We are seeking a dynamic and skilled Field Service Representative to join our team. This role offers the chance to work on…

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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