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Added 11 mins ago
Senior Associate, Structured Investments
Nassau Financial Group
NB · Chiasson Office, NB
Full-time
Bachelor or master’s degree in finance, economics, business administration or other related field(s) preferred. CFA designation a plus
Added 11 mins ago
Trust Accounting Manager
Insight Global
Toronto, ON · Etobicoke, ON
$120,000 to $147,000 CAD / year
Full-time
Bachelor's degree in Accounting, Finance, Business Administration, or a related field. MBA preferred.
Added 11 mins ago
Junior Accountant
Kenaidan Contracting Ltd.
Mississauga, ON
Temporary
As a member of the Finance & Administration team, the Junior Accountant will support the day-to-day accounting functions of the organization, with a focus on accounts payable, accounts…
Added 11 mins ago
Plant Manager
ATS Corporation
Montreal, QC
Full-time
…Ingénierie, Gestion de projet, Chaîne d’approvisionnement, Qualité, Finance, RH, Ventes et…
Added 11 mins ago
Analyste SAP,Tarification / Analyst SAP, Pricing
Groupe Touchette
Montreal, QC
Full-time
Formation : détenir un baccalauréat en informatique, en administration des affaires, en finance ou dans un domaine connexe;
Added 41 mins ago
Account Executive - IT
isgSearch
Canada
Full-time
talent in IT, Finance, Accounting, and Engineering. With 20 years of deep industry experience, we understand
Added 42 mins ago
Accounts Payable Specialist (12 Month Contract)
Ametek, Inc.
Waterloo, ON
Post secondary degree in Accounting, Finance, Business Administration, or a related field preferred.
Added 42 mins ago
Facility Services Representative
Hatch
Mississauga, ON
As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through…
Added 42 mins ago
Manager, Project Delivery
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
The Manager, Project Delivery, is responsible for leading the successful delivery of a portfolio of technology initiatives, with a primary focus on technology-enabled transformation,…
Added 1 hour ago
Manager, Risk Sensing, Deloitte Global
Deloitte
Toronto, ON
Full-time
Bachelors’ Degree in Business Administration, Accounting, Marketing, Finance, Management Information Systems, International Business, Risk Management, Library Science, Technical Writing,…
Added 1 hour ago
Customer Experience Associate
TD
Temiskaming Shores, ON
Part-time
Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
Added 1 hour ago
Senior Analyst, Business Operations
WTW
Toronto, ON
$70,000 to $100,000 CAD / year
Full-time
…the areas of asset allocation, investment policy, investment manager evaluation and research, investment performance evaluation and miscellaneous investment…
Added 1 hour ago
MANAGER, SECURITY & DISBURSEMENT - Western Canada
BDC
AB · BC · Winnipeg, MB · Saskatoon, SK · Vancouver, BC · Kelowna, BC · Calgary, AB
Full-time
The Manager, Security and Disbursement, is responsible for ensuring that all due diligence and verifications are completed prior to the disbursement of loans. The Manager works on files…
Added 1 hour ago
Manager Cash Management and Banking Services
The Government of Nova Scotia
Halifax, NS
At the Department of Finance and Treasury Board we strive to provide financial leadership, analysis and policies that strengthen Nova Scotia. As stewards of the province’s financial…
Added 1 hour ago
Senior Product Manager (HYBRID)
McCormick & Company
Mississauga, ON
…performance, and monthly business deliverables. The Senior Product Manager partners across Marketing, Sales, Finance, Demand Planning, Supply Planning, Consumer Insights, Regulatory, R&D…
Added 1 hour ago
Plant Manager
ATS Automation
Montreal, QC
…Ingénierie, Gestion de projet, Chaîne d’approvisionnement, Qualité, Finance, RH, Ventes et…
Added 3 hours ago
Assistant Transactions Manager
BGIS
Vancouver, BC
Full-time
The Junior Transactions Manager is responsible for managing the knowledge of leased properties, for coordinating leasing transactions for office space on behalf of one of our corporate…
Added 3 hours ago
Business and Finance Summer Student Employment Opportunities
Government of Saskatchewan
Regina, SK
Business and Finance Jobs Students who apply to this application form may be referred for opportunities in any of our ministries, to support programs in a variety of areas such as research,…
Added 4 hours ago
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Hamilton, ON
$18.42 to $27.02 CAD / hour
Full-time
Added 6 hours ago
Workday HCM Functional Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
Full-time
Reporting to the Workday HCM Manager, the Workday HCM Functional Analyst is responsible for supporting, configuring, enhancing, and optimizing Workday Human Capital Management (HCM)…
Added 6 hours ago
Finance Officer (NOC 12200)
Fresh Market Foods
Sioux Lookout, ON
Full-time
…valued customers. We are seeking a meticulous and dependable Finance Officer for our Order Desk to oversee cash operations and maintain precise financial records. This role supports daily…
Added 6 hours ago
Client Relationship Manager
Open Text Corporation
Waterloo, ON
Other
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight,…
Added 7 hours ago
Gestionnaire de bureau | Office Manager
Service Corporation International
Montreal, QC
Full-time
Les « Day Sales Outstandings (DSO) » en lien avec les finances et l’administration
Added 8 hours ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 8 hours ago
Manager, ERP Development , Information Technology
Laurentian University/Université Laurentienne
Sudbury, ON
Full-time
Job Title: Manager, ERP Development , Information Technology

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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