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Added 6 mins ago
(CAN) Distribution Centre Team Associate - Asset Protection - Part Time
Walmart Canada
Cornwall, ON
Covert operations/theft investigations, and Safety Program procedures, checks, inspections and audits.
Added 6 mins ago
WC
(CAN) Pharmacy Manager
Walmart Canada
Bridgewater, NS
- Full-time
Position Summary...The Pharmacy Manager is responsible for all day-to-day activities affecting the people, operations, and merchandise in their division. The Pharmacy Manager must also see…
Added 6 mins ago
RP
Operations Supervisor - Nights
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking an Operations Supervisor to oversee night operations across multiple client sites, with a strong focus on employee performance, workplace safety, and operational…
Added 6 mins ago
WC
(CAN) Relief Pharmacist, Full Time
Walmart Canada
Saskatoon, SK
- Full-time
Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.
Added 7 mins ago
DG
Portfolio Specialist, Operations, 12-Month Contract
DLL Group
Burlington, ON
- Full-time
Having worked in a Finance or Operations function with leasing or financing industry experience considered an asset
Added 21 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Halifax, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 21 mins ago
AM
Marine Service Engineer, Quebec only
Albion Marine Solutions
Quebec, QC
- Other
Added 21 mins ago
IG
Data Center Engineering Technician
Insight Global
Varennes, QC
- $35 to $38 CAD / hour
- Contract
Role: Data Center Engineering Operations Lead
Added 21 mins ago
SL
Bilingual Senior Operations Specialist
Sun Life Québec
Montreal, QC
- Full-time
The Senior People Operations Specialist is responsible for delivering expert-level HR support within HR Shared Services, handling complex inquiries and providing high-quality service across…
Added 21 mins ago
GN
Shredder Belt Picker
Gerdau North America
Whitby, ON
- Full-time
…network of mini-mills, scrap recycling facilities and downstream operations, the Company serves a diverse and balanced product mix of merchant steel, rebar, structural shapes and fabricated…
Added 21 mins ago
H
Financial Services Representative
HMECU
Brantford, ON
- Full-time
Execute all cash handling, balancing, and security controls accurately to support sound treasury operations and safeguard assets
Added 22 mins ago
MR
Administrative Assistant (Safety Department)
Maple Reinders
Remote, Canada
- Full-time
- Remote
Previous experience supporting a Safety, Construction, Engineering, or Operations team is considered as an asset.
Added 22 mins ago
OR
Wireless Manager - 3034 Georgetown
OSL Retail Services Inc
Georgetown, ON
- Other
Added 22 mins ago
Lift Truck Operator -Seasonal 2-Months (Order Builder)
CONA Services
Richmond, BC
Added 22 mins ago
Lift Truck Operator -Seasonal 2-Months (Order Builder)
CONA Services
Richmond, BC
Added 22 mins ago
Licensed Electrician
Cargill
London, ON
…activities while helping ensure safe, reliable, and efficient plant operations. You will diagnose and resolve complex electrical and automation issues, support the development of team…
Added 22 mins ago
S
Beauty Advisor - Part Time
Sephora
Edmonton, AB
- $17 to $20 CAD / hour
- Part-time
Be available during peak retail operations (nights, weekends and holidays)
Added 22 mins ago
PH
RN/RPN Hope to Health Primary Care Clinic
Providence Healthcare
Vancouver, BC
- Temporary
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 22 mins ago
PH
Registered Nurse, Operating Room, Training Opportunity
Providence Healthcare
Vancouver, BC
- Full-time
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 38 mins ago
PH
LPN , Hope to Health Primary Care Clinic
Providence Healthcare
Vancouver, BC
- $32.84 to $41.35 CAD / hour
- Part-time
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 38 mins ago
Sr. Technical Support Specialist
Open Text Corporation
Waterloo, ON
Partner with Engineering, Product Management, Cloud Operations, Professional Services, Sales, and other support teams to advance critical investigations, defects, enhancement requests, and…
Added 38 mins ago
OT
Lead Construction Project Manager
Open Text Corporation
Mississauga, ON
- Other
Experience coordinating projects in occupied environments with a focus on minimizing disruption to business operations.
Added 52 mins ago
S
Law Clerk
Swoon
Toronto, ON
- Contract
5+ years supporting the operations of a public company
Added 52 mins ago
GB
Customer Service Specialist
Gee Beauty
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Added 52 mins ago
IG
Electrical Engineer
Insight Global
Regina, SK · Greater Regina Metropolitan Area
- $55 to $60 CAD / hour
- Contract
The successful candidate will work closely with EPC contractors, operations teams, and project stakeholders to ensure electrical systems are designed, installed, and commissioned in…

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply About employer

More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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