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Added 11 mins ago
Enterprise Architect
Aversan Inc.
Montreal, QC
$120,000 to $145,000 CAD / year
Full-time
Work closely with ERP Product Manager, ERP Delivery Lead, Business SMEs Solution Architects, Integration Architects, Change Management teams to ensure transformation decisions are aligned…
Added 11 mins ago
Préposé aux livraisons directes à la succursale
Walmart Canada
Hamilton, ON
Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 11 mins ago
Environmental Project Manager
Airswift
Calgary, AB
Contract
We are seeking an experienced Environmental Project Manager to support a portfolio of environmental remediation, reclamation, decommissioning, and compliance-related projects across…
Added 11 mins ago
Automation Manager (Full Time Contract - 12 Months)
IG Wealth Management
ON · Ontario, Canada
Full-time
Reporting to the Senior Manager, Business Managed Technology Solutions, the Automation Manager will be responsible to lead and execute upon knowledge-based functions for business…
Added 11 mins ago
NEG00004SE - Organizational Change Manager
Amyantek
Regina, SK · Greater Regina Metropolitan Area
Temporary
Position title: NEG00004SE - Organizational Change Manager
Added 11 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 11 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 11 mins ago
Corporate Actions Notification Specialist
Calculated Hire
Toronto, ON · Greater Toronto Area, Canada
$22 to $23 CAD / hour
Full-time
Escalate unclear, high-risk, or time-sensitive issues to the manager, senior team members, or relevant business partners.• Coordinate with operations, settlements, client service, trading,…
Added 11 mins ago
Production Manager
STRIVE Recruitment Inc.
Woodstock, ON
$90,000 to $100,000 CAD / year
Full-time
We are currently working with a growing organization in the nutraceutical industry that is looking for an experienced Production Manager to join its operations team in Woodstock, Ontario.
Added 11 mins ago
Human Resources Planning Manager
Volta Energy Solutions Canada
Granby, QC
Full-time
Location: Granby, Quebec | Department: VESC Project HR Team
Added 11 mins ago
Technical Program Manager
KTek Resourcing
Vancouver, BC
Contract
Job Title: Technical Program Manager – Retail
Added 11 mins ago
Receiving Associate Full Time (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
Full-time
…to identify product, article and vendor information, product location and store layout to provide the most efficient and highest quality service to our…
Added 11 mins ago
*Senior Project Engineer (Sewer and Drainage Operations)
Metro Vancouver
Burnaby, BC
Full-time
The *Senior Project Engineer reports to the Lead Senior Manager.
Added 11 mins ago
Program Manager
Raas Infotek
Vancouver, BC
Contract
Location: Hybrid - 4 days in office, Vancouver
Added 11 mins ago
Channel Partnerships Manager
Greenspace Health
Toronto, ON
Full-time
Location: Toronto, Ontario (remote 4/5 days per week)
Added 11 mins ago
Payroll Manager: 20 Month Contract
GolfBC Group
Vancouver, BC
Full-time
GolfBC is looking for a detail-loving Payroll Manager to lead accurate, on-time payroll for approximately 800 Team Members across our golf and hospitality businesses. We support part-time,…
Added 11 mins ago
Training Facilitator – OHS Programs
Manufacturing Safety Alliance of BC - Nonprofit Health & Safety Association
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…demonstrating flexibility in meeting client requirements for urgency, location, and format across a mix of both in-person and virtual…
Added 11 mins ago
Team Lead, International Admissions & Recruitment
Douglas College
New Westminster, BC
Full-time
Reporting to the Manager, International Marketing & Recruitment, the Team Lead leads the day-to-day operations of the International Recruitment & Admissions team, providing guidance,…
Added 11 mins ago
Retail Sales Specialist
Hardwood Giant
Mississauga, ON
Full-time
Complete other duties as assigned by the Sales Store Manager.
Added 11 mins ago
Mechanical / Structural Design Engineer
infraMOD
Toronto, ON
Full-time
Added 11 mins ago
Store Assistant Manager (Halton Hills)
Real Fruit Bubble Tea
Halton Hills, ON
Full-time
…our team and grow with us, and we can build you up from store manager to regional manager and beyond! There is huge potential for growth, and we welcome anyone who is up to a challenging…
Added 11 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 11 mins ago
Courier Utility 506
Purolator Inc.
Winnipeg, MB
Full-time
Location: 1935 Sargent Ave, Winnipeg MB R3H 1C9
Added 11 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Calgary, AB
$96,557 to $128,743 CAD / year
Full-time
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 12 mins ago
Office Manager
Diligent Corporation
Vancouver, BC
…also of employee experience. We are seeking a proactive Office Manager to join our team in Vancouver. The office manager works closely with the employees and the local leadership teams to…

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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