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Added 2 mins ago
Staff Analyst
Altice USA
Toronto, ON
$143,942 to $236,477 CAD / year
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive…
Added 16 mins ago
Fuels Product Advisor
ExxonMobil
Edmonton, AB
…growth. The ideal candidate is a highly collaborative commercial leader with deep expertise in fuels, product management, marketing, or related industries. You are comfortable managing…
Added 16 mins ago
Assistant Restaurant Manager
AccorHotel
Calgary, AB
Full-time
…Restaurant Manager plays a key role in leading the day-to-day operations of the venue, ensuring exceptional guest experiences while cultivating a team culture rooted in service,…
Added 16 mins ago
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
Full-time
…customers where they conduct business in Canada and the USA. This leader will be responsible for driving sales strategies that grow share within our portfolio of products including Complex…
Added 31 mins ago
Fuels Product Advisor
Imperial Oil
Edmonton, AB
Full-time
…growth. The ideal candidate is a highly collaborative commercial leader with deep expertise in fuels, product management, marketing, or related industries. You are comfortable managing…
Added 31 mins ago
Manager, Financial Planning and Analysis
General Fusion
Richmond, BC
Full-time
…budgeting across the organization, partnering with Commercial, Operations, department leaders, and Accounting to turn financial data into meaningful insights for management, the Board, and…
Added 1 hour ago
Service Manager (Boilers / HVAC)
D2B Groups
Remote, Canada
Full-time · Remote
This is an ideal fit for a field service leader who is equally comfortable coaching technicians, troubleshooting complex equipment issues, and building customer relationships that turn…
Added 1 hour ago
Property Manager
Greystar
Victoria, BC · University Heights - CANADA, Victoria, CAN
Full-time
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in…
Added 1 hour ago
Financial Analyst
Lifemark Health Group
Toronto, ON
$75,000 to $85,000 CAD / year
Temporary
Prepare accurate and quality period-end Management reporting and provide variance analyses against forecast, plan and prior year for Senior Management, Operations and Clinics.
Added 1 hour ago
Marketing Director
Canadian Association of Defence and Security Industries (CADSI)
Ottawa, ON
Full-time
…sponsorship function, and work closely with business development, revenue operations, membership care, and event operations to drive audience growth, member engagement, commercial…
Added 1 hour ago
Senior Manager Category Strategy Planning & Performance Personal Care
Unilever
Toronto, ON
Full-time
…responsible for all commercial levers including performance management, P&L ownership, category and brand operations and planning, shopper marketing, NRM as well as category…
Added 1 hour ago
VP Sales
Martyn Bassett Associates
Toronto, ON
Full-time
…commercial and industrial facilities turn energy use into a revenue stream. The platform automates the monitoring of distributed energy resources with an eye towards demand response, peak…
Added 1 hour ago
Manager, Revenue and Payment Services
Queensway Carleton Hospital
Ottawa, ON
Full-time
Lead the Hospital's revenue and payment service functions, ensuring reliable, efficient, and customer-focused financial operations.
Added 2 hours ago
Software Technical Leader
Cisco
Fredericton, NB · Yellowknife, NT · Toronto, ON · Mississauga, ON · Vancouver, BC · Halifax, NS · St. John's, NL · Montreal, QC · Ottawa, ON · Winnipeg, MB · Regina, SK · AB · Calgary, Alberta · Kanata, Ontario · Saint-Laurent, Quebec
Full-time
Cisco's Splunk Data Management organization owns the cloud-native services that help customers bring critical machine data into Splunk reliably, securely, and at scale. Our team builds and…
Added 2 hours ago
Deal Desk Sr. Manager
Atlas HXM
Canada
…decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For…
Added 2 hours ago
Plant Manager
ATS Corporation
Montreal, QC
Full-time
ATS est une société cotée en bourse (NYSE et TSX : ATS) dont le chiffre d’affaires s’élève à 2,2 milliards de dollars, leader du secteur des solutions d’automatisation au service de…
Added 3 hours ago
Regional Director Ontario
United for Literacy formerly Frontier College
ON · Ontario, Canada
Full-time
…team to pursue regional strategies to sustain and/or expand operations by generating new public and private revenue…
Added 3 hours ago
Managing Director, Western Canada Executive Compensation
WTW
Calgary, AB
$260,000 to $300,000 CAD / year
Full-time
Serve as lead Executive Compensation Consultant on client projects, supporting management and/or the compensation committee, developing appropriate reward strategies which align with the…
Added 3 hours ago
Area Manager
FirstService Residential Canada
Vancouver, BC
Full-time
Reporting to the Director, Property Services, the Area Manager is a proven dynamic and motivated leader and people person. The Area Manager is responsible for leading and overseeing…
Added 3 hours ago
Directeur national, Canada / Country Manager, Canada
Quantum Management Services Ltd.
Montreal, QC
$150,000 to $250,000 CAD / year
Full-time
…orientation constante vers la croissance, l'organisation recherche un leader capable de concilier avec succès la performance commerciale, le développement organisationnel et l'excellence…
Added 4 hours ago
National Account Manager
Solina Canada
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Solina Canada is a national leader in the creation and production of custom culinary solutions, including spice blends, marinades, broths, sauces, and seasonings for the food industry.
Added 4 hours ago
Hotel General Manager (Sales oriented) – for a Full-Service City Center luxury boutique Hotel in VANCOUVER
Renard International Hospitality Search Consultants
Vancouver, BC
Full-time
The General Manager will have overall responsibility for the hotel's operations, financial performance, sales strategy, guest experience, and food & beverage outlets. A major focus of the…
Added 4 hours ago
Plant Manager
ATS Automation
Montreal, QC
ATS est une société cotée en bourse (NYSE et TSX : ATS) dont le chiffre d’affaires s’élève à 2,2 milliards de dollars, leader du secteur des solutions d’automatisation au service de…
Added 7 hours ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
…Executive Leadership Team, providing leadership across financial operations, capital investment planning, enterprise risk management, business growth initiatives, and stakeholder…
Added 7 hours ago
Service Centre Manager - Speedy Glass
Belron Canada inc
Sarnia, ON
Full-time
As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people…

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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