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Added 4 mins ago
Operations Manager, Integrated Customer Solutions (Fly in/Fly out - 14/14)
Grainger Canada
Edmonton, AB
Full-time
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 4 mins ago
Fuels Product Advisor
Imperial Oil
Edmonton, AB
Full-time
…role we can play by advancing climate solutions within our operations and by providing lower life-cycle emission products to our customers. This effort is powered by a unique and diverse…
Added 4 mins ago
Regional Sales Manager Prestige Fragrances
ACI Brands Inc.
Montreal, QC
Full-time
We are seeking an experienced and results-driven Regional Sales Manager to oversee sales operations, drive revenue growth, and strengthen brand presence within the Eastern region. This role…
Added 4 mins ago
Sales Operations Manager
Fathom Talent Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Role -Manager, Sales Operations. Individual contributor at Manager level
Added 4 mins ago
Manager, Financial Planning and Analysis
General Fusion
Richmond, BC
Full-time
The Manager, FP&A will lead financial reporting, forecasting, and budgeting across the organization, partnering with Commercial, Operations, department leaders, and Accounting to turn…
Added 5 mins ago
Senior Accountant
Triton Environmental Consultants Ltd
Vancouver, BC
…high-impact role, you’ll partner closely with the Accounting Manager, take ownership of key deliverables in a fast-paced environment, and identify smarter, more efficient ways to streamline…
Added 5 mins ago
Service Manager - Crown Acura
Crown Auto Group
Winnipeg, MB
Full-time
We are looking for an experienced Service Manager to lead our Service Department at Crown Acura. This role is responsible for developing a high-performing team, delivering an exceptional…
Added 32 mins ago
Front Desk Service Representative (Regular Full Time)
University of British Columbia
Vancouver, BC
$4,670 to $5,107 CAD / month
Full-time
Reports to Residence Front Desk Services Coordinator (RFDSC) and acts as a member of the service operations team with other Front Desk Service Representatives, RFDSCs, Operations Manager…
Added 33 mins ago
Account Manager
Valnet
Montreal, QC
Full-time
As an Account Manager in the Valnet Ad Sales organization you will be responsible for nurturing and growing client relationships, ensuring the successful delivery of advertising campaigns,…
Added 34 mins ago
Service Manager (Boilers / HVAC)
D2B Groups
Remote, Canada
Full-time · Remote
…across a broad service territory. They are seeking a Service Manager to lead their Ottawa service branch, a hands-on leadership role with full accountability for field service execution,…
Added 34 mins ago
Property Manager
Greystar
Victoria, BC · University Heights - CANADA, Victoria, CAN
Full-time
The Property Manager manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established…
Added 41 mins ago
Financial Analyst
Lifemark Health Group
Toronto, ON
$75,000 to $85,000 CAD / year
Temporary
Reporting to the Senior Manager, Finance, the Financial Analyst, FP&A will assist in performing analyses to generate relevant and actionable insights supported by data, focused on…
Added 41 mins ago
BOMA BEST Program Coordinator
BOMA Canada
Canada
Contract
…built environment? We are seeking an enthusiastic and proactive Operations Coordinator to join our team! Reporting to the Senior Manager of Program Operations, the successful candidate will…
Added 41 mins ago
Senior Manager, Housing Development (2026-353-HHS)
WoodGreen Community Services
Toronto, ON
Full-time
Working closely with the Senior Director, Housing Development, Finance, Legal, Housing Operations, and other internal WoodGreen functional teams as well as external consultants, government…
Added 42 mins ago
Manager, Commercial SME
NFP Corp
Oshawa, ON · Hamilton, ON · London, ON · Toronto, ON · Windsor, ON · Mississauga, ON · Markham, ON · Uxbridge, ON · Newmarket, ON · Midland, ON · Markdale, ON
Full-time
Our Small and Medium Enterprise (SME) Commercial Insurance team is seeking a full-time, permanent Manager to lead a team of SME Client Managers in a trusting, accountable, People First…
Added 1 hour ago
Marketing Director
Canadian Association of Defence and Security Industries (CADSI)
Ottawa, ON
Full-time
…sponsorship function, and work closely with business development, revenue operations, membership care, and event operations to drive audience growth, member engagement, commercial…
Added 1 hour ago
Marketplace Operations & Advertising Coordinator
Lorex Technology
Markham, ON
$50,000 to $65,000 CAD / year
Full-time
The Marketplace Operations & Advertising Coordinator is responsible for managing and growing the company’s presence across key eCommerce marketplaces while driving marketing performance,…
Added 1 hour ago
Senior Manager, Housing Development (2026-353-HHS)
WoodGreen Community Services
Toronto, ON
Full-time
Working closely with the Senior Director, Housing Development, Finance, Legal, Housing Operations, and other internal WoodGreen functional teams as well as external consultants, government…
Added 1 hour ago
Senior Manager Category Strategy Planning & Performance Personal Care
Unilever
Toronto, ON
Full-time
…ultimately become a better you. The Customer Strategy & Planning Manager (CSP) is the voice of the customer and the shopper in the Personal Care Business Group. They will be responsible for…
Added 1 hour ago
Assistant Front Desk Manager
Marriott
Edmonton, AB
Full-time
Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
Added 1 hour ago
Coordinator, Signature Events & Partnerships (Contract)
Kids Help Phone
Toronto, ON
$45,900 to $48,000 CAD / year
Contract
Reporting to the Manager, Signature Events & Partnerships, the Coordinator supports the successful planning and execution of Kids Help Phone’s events and national fundraising initiatives…
Added 1 hour ago
Manager, Revenue and Payment Services
Queensway Carleton Hospital
Ottawa, ON
Full-time
POSITION: Manager, Revenue and Payment Services
Added 1 hour ago
Deal Desk Sr. Manager
Atlas HXM
Canada
5–8+ years of experience in deal desk, commercial operations, revenue operations, sales operations, solutions operations, pricing, or a related role within a complex B2B environment.
Added 2 hours ago
Bilingual Senior Manager, Customer Success Services
Compugen Inc
Gatineau, QC
Full-time
The Senior Manager, Customer Success is responsible for driving customer value realization, retention, renewal success, and growth across a portfolio of strategic accounts. The role leads…
Added 2 hours ago
Sales Operations Analyst
Payworks Payroll Services Canada
Winnipeg, MB
Full-time
Reporting to the Sales Operations & Analytics Manager, the Sales Operations Analyst is responsible for the analysis, reporting, and operational support that keep the Sales organization…

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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