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Added 5 mins ago
Major Account Manager
JobsMedia.io
Mascouche, QC
Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 5 mins ago
Sales Executive
Roomnexa Technologies
Field, ON
Full-time
We run a consultative sales motion focused on fit, timing, and practical value. You should be comfortable asking sharp diagnostic questions, documenting decisions in CRM with discipline,…
Added 5 mins ago
Assistant Store Manager Winners Homesense Abbotsford Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Abbotsford, BC
$48,592.5 to $68,029.5 CAD / year
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 5 mins ago
Purchasing Manager
Matrix Circuit Board Materials
Mississauga, ON
Full-time
Role Description The Purchasing Manager is a full-time, on-site role based in Mississauga, ON. This role is responsible for managing the end-to-end procurement process, including sourcing…
Added 19 mins ago
Manager, Customer Experience
Sysco Canada Inc.
Winnipeg, MB
Full-time
…us and let us show you why Sysco is at the heart of food and…
Added 35 mins ago
Welcome and Services Manager Club Med Resorts Canada or overseas
Club Med
Calgary, AB
Temporary
Attentive, you offer personalized service and a unique experience to each customer.
Added 35 mins ago
Welcome and Services Manager Club Med Resorts Canada or overseas
Club Med
AB · Edmonton, AB
Temporary
Attentive, you offer personalized service and a unique experience to each customer.
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Welcome and Services Manager Club Med Resorts Canada or overseas
Club Med
Toronto, ON
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Attentive, you offer personalized service and a unique experience to each customer.
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Welcome and Services Manager Club Med Resorts Canada or overseas
Club Med
Montreal, QC
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Welcome and Services Manager Club Med Resorts Canada or overseas
Club Med
Vancouver, BC
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Attentive, you offer personalized service and a unique experience to each customer.
Added 35 mins ago
Welcome and Services Manager Club Med Resorts Canada or overseas
Club Med
Ottawa, ON
Temporary
Attentive, you offer personalized service and a unique experience to each customer.
Added 35 mins ago
Welcome and Services Manager Club Med Resorts Canada or overseas
Club Med
Quebec, QC
Temporary
Attentive, you offer personalized service and a unique experience to each customer.
Added 35 mins ago
Sales Manager - RV Dealership
Traveland RV Supercentre
Grande Prairie, AB
Full-time
…this amazing opportunity pass you by. We are looking for an RV sales manager who is energetic, passionate, highly motivated and ready to guide our sales team to new levels of…
Added 35 mins ago
Retail Experience Lead
Fire & Flower Inc.
Hamilton, ON
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Added 51 mins ago
Customer Success Account Management
Microsoft
Goodwood, ON
Full-time
…business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn…
Added 51 mins ago
Commercial Coordinator- Large/ Major Projects
Eaton Corporation
Burlington, ON
Full-time
…way in resolving challenges, coordinating with plants, field sales, and clients to ensure projects are delivered on time and with precision. You’ll manage production schedules, logistics,…
Added 1 hour ago
(CAN) Consumables Associate
Walmart Canada
Drayton Valley, AB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
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Partner Success Manager
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Canada
Contract
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(CAN) Consumables Associate
Walmart Canada
Guelph, ON
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
Consumables Associate
Walmart Canada
New Westminster, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
Consumables Associate
Walmart Canada
New Westminster, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
Retail Assistant Store Manager
Skechers
Winnipeg, MB
Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 1 hour ago
Retail Assistant Store Manager
Skechers
Winnipeg, MB
Full-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 1 hour ago
Stage Experience Lead
sephora.com
Winnipeg, MB
$20.8 to $24.45 CAD / hour
Full-time
The Stage Experience Lead will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a…
Added 2 hours ago
AR - Accounts Receivable Technician
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Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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