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Added 3 mins ago
MF
Winter Intern 2027 - Product Innovation & Development
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive years and one of Canada’s…
Added 3 mins ago
C
CAPE - Researcher, Current Affairs (English Services) (On-Site)
CBC/Radio-Canada
Vancouver, BC
- Full-time
…a disability. No further information will be shared without your…
Added 4 mins ago
TC
Financial Analyst - Budgets
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Victoria, BC
- Other
…and want to make a difference, we look forward to receiving your…
Added 24 mins ago
B
Cleaner
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Regina, SK
- Full-time
Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the…
Added 24 mins ago
LS
Archivist or Office Manager
Lesser Slave Lake Indian Regional Council, Treaty Aboriginal Rights Research (LSLIRC-TARR)
Slave Lake, AB
- Full-time
You may be an experienced Archivist with a passion for conserving Indigenous history. Or, you may have developed your skills in office management and are keen to build your professional…
Added 24 mins ago
O
Software Developer
OpenText
Waterloo, ON
- Full-time
…disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching…
Added 24 mins ago
O
Sr. Software Developer (Test Automation)
OpenText
Waterloo, ON
- Full-time
…disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching…
Added 24 mins ago
O
Software Developer
OpenText
Waterloo, ON
- Full-time
…disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching…
Added 24 mins ago
O
Principal Product Manager (AI)
OpenText
Richmond Hill, ON
- Full-time
…disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching…
Added 24 mins ago
O
Lead Product Manager (Bilingual/ Fax/ Telco)
OpenText
Richmond Hill, ON
- Full-time
…disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching…
Added 24 mins ago
O
Principal Product Manager (AI)
OpenText
Waterloo, ON
- Full-time
…disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching…
Added 24 mins ago
R&I - Manager - R&I Stability & Compatibility
Westerkirk
Toronto, ON
Added 24 mins ago
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Director, Digital Investing Product Management
BMO
Toronto, ON · FCP
- Full-time
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite,…
Added 24 mins ago
C
Engineering Manager, Data
commonsku
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
…forward, and do more, while also sharing a laugh, supporting your colleagues, and having a life outside of work. We’re also proud to be officially recognized as a Certified Great Place to…
Added 24 mins ago
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People & Culture Coordinator
BB4CK
Calgary, AB
- Full-time
Added 39 mins ago
UF
Executive Assistant, Integrated Philanthropy
UJA Federation of Greater Toronto
Toronto, ON · North York, Ontario
- Full-time
Qualified applicants are invited to submit a cover letter and resume.
Added 39 mins ago
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Please submit your application online. We will accommodate individual needs for applicants with disabilities and others who are not able to apply online. If you experience any issues with…
Added 39 mins ago
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Added 39 mins ago
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Part-time Nurse Educator - Rankin School of Nursing, Faculty of Science (NURS 334)
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Added 39 mins ago
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Part-time Nurse Educator - Rankin School of Nursing, Faculty of Science (NURS 334)
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Added 39 mins ago
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Part-time Nurse Educator - Rankin School of Nursing, Faculty of Science (NURS 334)
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Antigonish, NS
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Added 39 mins ago
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Part-time Nurse Educator - Rankin School of Nursing, Faculty of Science (NURS 334)
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Added 40 mins ago
CC
Analyst, Insights and Pipeline Management
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Halifax, NS
- $52,000 to $59,000 CAD / year
- Full-time
Added 46 mins ago
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Cleaner (Johnstown)
Giant Tiger
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Internal applicants: must submit a resume with their application. If an internal is the successful candidate they will remain a permanent employee.
Added 50 mins ago
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Practice Manager (Legal Administrative Assistant) – Indigenous Law Group
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Vancouver, BC
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By uploading your resume and a brief statement describing why this particular role speaks to you in your cover letter. We thank all applicants for their interest; however, only those…

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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