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Added 4 mins ago
Assistant Manager, Operations | Pacific Centre
lululemon
Vancouver, BC
Full-time
Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly…
Added 19 mins ago
Reproduction and Breeding Intern: Canada
Genus PLC
Woolwich, ON
$20 CAD / hour
Internship
This position works 40 hours/week. Your manager will help determine your daily hours.
Added 49 mins ago
FY27 Intern - Soft IP ASIC Engineering Internship - Canada (12 or 16 months)
Qualcomm
Ottawa, ON
Full-time
…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…
Added 1 hour ago
Coordonnateur.trice, apprentissage et développement | L&D Coordinator
ACA
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$24 to $27 CAD / hour
Full-time
Deliver online systems training (Teams, Webex) and provide technical and training support both internally an
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Water Consultant
Culligan of Canada
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$60,000 to $100,000 CAD / year
Full-time
Communicate with the Sales Manager on leads and scheduled appointments.
Added 1 hour ago
Project Coordinator - Summer Student
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Saskatoon, SK
Internship
…Fortis Mining, Engineering, & Manufacturing, and Certified Sales & Rentals comprising 15 divisions ranging from rigging/lifting products, fall protection, suspended access, agri-business…
Added 1 hour ago
Administrative Assistant, Broadview Homes and Sterling Homes
Qualico Developments Canada Ltd.
Winnipeg, MB
Full-time
Reporting to the Sales Manager, as the Administrative Assistant you will support the sales and production teams or individuals and handle a variety of Administrative and clerical tasks.
Added 1 hour ago
Relationship Manager In Training - Regional Markets (Grande Prairie)
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…your permanent Regional RM role equipped with unparalleled technical…
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Sales Director - Hotel Services - Whistler BC
Encore Canada
Whistler, BC
Full-time
The Sales Director, Htl Srvcs manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result…
Added 2 hours ago
Product Delivery Lead
The Semios Group
Remote, Canada
Full-time · Remote
…role does not manage people, define product strategy, make technical decisions, or commit to delivery dates; those responsibilities remain with Product and Engineering…
Added 2 hours ago
Senior Project Manager
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
Internship
Do you thrive in fast-paced environments and have a passion for delivering complex technical projects on time, within budget, and to a consistently high standard? As Senior Project Manager,…
Added 2 hours ago
TECHNICIAN, LUBE & MAINTENANCE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
Reporting Relationship: This position reports directly to the Fixed Operations Manager.
Added 2 hours ago
Branch Manager
Water Treatment Equipment Co
Hanover, ON
Full-time
The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer…
Added 2 hours ago
Store Associate
The Salvation Army in Canada
Ottawa, ON
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 2 hours ago
Product Delivery Lead
Semios
Vancouver, BC
$107,000 to $130,000 CAD / year
Full-time
…role does not manage people, define product strategy, make technical decisions, or commit to delivery dates; those responsibilities remain with Product and Engineering…
Added 2 hours ago
Field and Event Manager
Tigera
Vancouver, BC
We are hiring a Field and Event Marketing Manager to build programs that put Tigera in the right conversations with the right buyers. You will decide where we show up, create reasons for…
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Project Manager
BELFOR CANADA INC.
Mississauga, ON
$60,000 to $80,000 CAD / year
Full-time
Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and…
Added 3 hours ago
Union Store Associate
The Salvation Army in Canada
Regina, SK
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 3 hours ago
Operation Superintendent - Eastern Canada
Linde
Sarnia, ON
Full-time
…providing operational support, resolving concerns, supporting sales activities, and helping manage larger projects when…
Added 3 hours ago
Store Associate
The Salvation Army in Canada
Winnipeg, MB
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 3 hours ago
Administrative Assistant, Broadview Homes and Sterling Homes
Broadview Homes
Winnipeg, MB
Full-time
Reporting to the Sales Manager, as the Administrative Assistant you will support the sales and production teams or individuals and handle a variety of Administrative and clerical tasks.
Added 3 hours ago
Superviseur (e) du Support Client / Customer Support Supervisor
Progitek / Dentitek
Quebec, QC
Full-time
Added 3 hours ago
Store Associate
The Salvation Army in Canada
Guelph, ON
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 3 hours ago
Business Development Representative
Intelex Technologies ULC
Toronto, ON
Full-time
The Business Development Representative supports Intelex’s strong drive for sales, revenue and overall aggressive growth of the business. The Business Development Representative generates…
Added 3 hours ago
Store Associate
The Salvation Army in Canada
Guelph, ON
Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.

Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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