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Added 26 mins ago
Facility Services Representative
Hatch
Mississauga, ON
As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through…
Added 26 mins ago
Senior Platform Engineer
Manulife
Toronto, ON · Waterloo, ON
Full-time
…shared platform that application teams use to deploy and run services on Azure Kubernetes Service. You will work with infrastructure defined through Terraform and delivered using GitHub…
Added 55 mins ago
Simulation Technician
Saskatchewan Polytechnic Alumni
Prince Albert, SK
Full-time
…Yes Category of work Full Time Bargaining Unit Professional Services Hours of Work Regulated 36 hours (modified) Salary Range $2,177.46- $2,603.54 bi-weekly Temporary Market Stipend…
Added 1 hour ago
Coordinator, Construction Services
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Quebec, QC
The Coordinator, Construction Services, manages and administers medium-complexity construction, professional services and service contracts during construction to ensure compliance with…
Added 1 hour ago
Team Lead, Power Systems Field Operations and Maintenance
City of Calgary
Calgary, AB
$115,627 to $144,534 CAD / year
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…grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance,…
Added 1 hour ago
Radiological Technologist - General Imaging
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Comprehension of the technical language to be able to review and use manuals and take part in relevant discussions
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Senior Project Architect
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Calgary, AB
$125,909 to $157,386 CAD / year
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…grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance,…
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The Medical Laboratory Technologist I performs technical work involved in the duties associated with laboratory test procedures. As well, the Medical Laboratory Technologist I evaluates and…
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Calgary, AB
$138,475 to $173,094 CAD / year
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…grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance,…
Added 1 hour ago
Paid Media Lead / Responsable médias payants
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Added 2 hours ago
sales pro
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Added 3 hours ago
Radiological Technologist - General Imaging
Nova Scotia Health and IWK Health
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Comprehension of the technical language to be able to review and use manuals and take part in relevant discussions
Added 3 hours ago
Medical Laboratory Technologist
Provincial Health Services Authority
Surrey, BC
Full-time
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Added 5 hours ago
Analyst - Controls Assurance & Accounting and Reporting Advisory, Assurance- Co-op/Intern - 2027
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Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 6 hours ago
Client Relationship Manager
Open Text Corporation
Waterloo, ON
Other
You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.
Added 10 hours ago
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Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Montreal, QC
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Store Technical Service Representative: Help customers set up, connect and get the most from their new devices.
Added 10 hours ago
Associé(e) saisonnier(ère) des ventes au détail
Best Buy Canada
Gatineau, QC
Part-time
Technical Service Representative: Set up and connect our customers’ devices in the store and in their homes, so they can enjoy their new tech right away. Must have a valid driver’s license.
Added 11 hours ago
Field Sales Representative East Toronto
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Toronto, ON
Full-time
Role Description This is a full-time, on-site Field Sales Representative role based in Toronto East, ON. The Field Sales Representative will identify and prospect new professional repair…
Added 13 hours ago
Principal Construction Support Engineer
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Added 17 hours ago
Winter Intern 2027 - Corporate Platform - Financial Systems Pod
IG Wealth Management
MB · Manitoba, Canada
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…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 21 hours ago
Regional Director, Cleaning Services
BGIS
Toronto, ON
Full-time
BGIS SCS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation…
Added 1 day ago
Regional Director, Cleaning Services
BGIS
Toronto, ON
Full-time
BGIS SCS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation…
Added 1 day ago
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…is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and…
Added 1 day ago
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Full-time
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Open Text Corporation

Client Relationship Manager

Waterloo, ON, Canada

Experience: 5+ years of experience managing a diverse portfolio of enterprise-level Client accounts
Posting language: English
Posted: Sep 23, 2026

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Applications open in a new tab.

Original job description

Hiring Manager: Tracey Martin

Talent Acquisition Advisor: Laura DeLuca

Job Code Level: SRP3

Refer Your Friends!

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
In this highly visible role, you’ll own the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. As a trusted advisor and advocate, you’ll build strong executive relationships, manage account P&L, and uncover opportunities to expand and grow the business. Your leadership will directly influence Client satisfaction, retention, and long-term revenue growth.

WHAT THE ROLE OFFERS
As a Client Relationship Manager, you are the primary owner of the client relationship - balancing strategy with operational excellence. You confidently manage day-to-day account oversight, including reviewing and approving revenue-related and contractual matters such as renewals, upsell opportunities, billing accuracy, collections, and revenue recognition.

You are a calm, curious problem-solver who thrives under pressure and brings people together to achieve shared outcomes. You naturally collaborate across teams, navigate complexity with ease, and serve as the trusted escalation point for issues that could impact Client satisfaction or revenue performance.

Partnership and Collaboration:

You build strong partnerships across the organization, influencing outcomes through collaboration and trust rather than escalation.

Cross-Functional Relationships:

You establish and maintain close working relationships with Billing, Accounts Receivable and Collections, Revenue Recognition, Deal Desk, Contracts, Sales Operations, and Cancellations teams.

Field Collaboration:

You work in lockstep with Field Sales, Professional Services, and Client Support teams to ensure alignment, accountability, and a consistent, high-quality Client experience.

YOU ARE GREAT AT

Acts as the primary OpenText (OT) representative for assigned Clients, managing all Client-facing communications, including executive-level interactions Partners closely with Field Sales to align and execute account strategies Leads issue and risk resolution, organizing cross-functional efforts and driving issues to closure while escalating when appropriateOwns Client satisfaction from contract execution through steady-state delivery, including change management, service-level reporting, and revenue growth initiativesRegularly reviews client agreements, monitors service utilization, and leads renewal negotiations Develops, forecasts, and tracks revenue performance against targets, proactively mitigating risks and anomalies Establishes account governance, risk management frameworks, and a proactive communication cadence Owns the remediation of all billing and revenue recognition discrepancies through final resolution Proactively identifies expansion opportunities and aligns OpenText solutions to Clients’ strategic objectives Partners with Sales, Professional Services, and Support to ensure delivery excellence and long-term relationship growth Achieves annual organic growth targets within assigned accounts

WHAT YOU NEED TO SUCCEED

5+ years of experience managing a diverse portfolio of enterprise-level Client accounts Exceptional interpersonal skills with a proven ability to influence and manage complex relationships across a matrix organization Strong Client-facing background, balancing proactive engagement with effective issue resolutionDemonstrated leadership experience guiding project managers, account managers, or technical teams through influence and collaborationAbility to navigate complex Client challenges across multiple functional areas Experience in Sales and/or Solution Consulting, with exposure to Finance or Revenue operations preferred Working knowledge of EDI solutions, Client operations, and production support environments Bachelor’s degree in Business Administration, Management Information Systems, or a related field Strong negotiation skills for complex B2B solutions involving scope, cost, and deliverables Proven ability to build executive-level relationships and drive cross-functional collaboration Highly organized, detail-oriented, proactive, and results-driven Proficiency in Microsoft Office, SAP, project delivery tools, and financial/reporting scorecards

ONE LAST THING
OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $66,710- $109,595 ; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Client Relationship Manager owns the strategic direction and end-to-end relationship for a portfolio of large, multinational clients. They are responsible for managing account P&L, driving revenue growth, and ensuring high levels of client satisfaction through cross-functional collaboration.

Requirements

Candidates must have 5+ years of experience managing enterprise-level client accounts and possess strong interpersonal and negotiation skills. A bachelor's degree in Business Administration, Management Information Systems, or a related field is required.

Skills

Account management
Strategic planning
Revenue management
Negotiation
Risk management
Cross-functional collaboration
Financial reporting
Sales operations
Contract management
Problem solving
Executive communication
Data analysis
Project delivery
Business development

Benefits

Health and wellness support
Financial wellbeing programs
Paid time off
Vacation entitlement
Variable compensation opportunities
Commission compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Tracey Martin

Keywords

Account Management
P&L Management
Revenue Recognition
Contract Renewals
Sales Operations
EDI Solutions
SAP
Microsoft Office
Risk Management
Strategic Planning
Business Administration
Management Information Systems
Enterprise Accounts
Solution Consulting
Financial Scorecards
Project Delivery
Change Management
Service-level Reporting
B2B Solutions

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