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Added 44 mins ago
S
Psychologist, Neonatal Follow Up Program (NFUP) - BC Women’s Hospital + Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
…designate and in collaboration with the Clinic/Program Manager/Director (if…
Added 3 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates proficiency in written and verbal communications skills including excellent telephone etiquette.
Added 3 hours ago
GT
Customer Service and Communications Coordinator
Guardian Tanks
Saint-Quentin, NB
- Full-time
Reporting to the HR & Marketing Director, this individual ensures a professional and welcoming experience, facilitates internal communications, and actively contributes to the company…
Added 3 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 3 hours ago
GW
Manager, Practice Operations and Initiatives
Gowling WLG
Ottawa, ON
- $101,000 to $125,000 CAD / year
- Full-time
…the Firm's practice groups. Reporting to the Senior Practice Director, you will lead complex initiatives, strengthen governance, and develop reporting and analytics that enhance practice…
Added 3 hours ago
A&
Director / Senior Director - Energy Practice
Alvarez & Marsal
Calgary, AB
- Full-time
As we continue to expand, A&M Energy is seeking strong Director and Senior Director level talent with experience in the energy sector to join the Energy practice. A&M works with clients to…
Added 4 hours ago
BC
Director of People & Culture
Bulk Carriers (P.E.I.) Limited
Clyde River, PE
- Full-time
The Director of People & Culture is responsible for developing and leading the company’s people strategy, ensuring regulatory compliance, strengthening organizational performance, and…
Added 4 hours ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 4 hours ago
CS
Bilingual Communications and Marketing Coordinator
Conseil scolaire FrancoSud
Calgary, AB
- Full-time
Under the direction of the Executive Director, coordinate communications during urgent, sensitive, or high-profile situations that may have media or reputational implications.
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 4 hours ago
UO
Student Services Support Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
Distribute communications to appropriate audiences, which may include print, mass emails to students, staff and faculty;
Added 4 hours ago
UO
Admissions Coordinator
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
…be assigned responsibility for various procedures related to communications with applicants seeking admission to the University. For example, the Admissions Co-ordinator is required to…
Added 4 hours ago
UO
Scrum Master and Project Manager
University of Waterloo
Waterloo, ON
- Full-time
Reporting to the Assistant Director, the Scrum Master and Project Manager role will fulfill a variety of critical responsibilities to promote the development of high performance teams that…
Added 5 hours ago
LA
Director, Lawyer Services and Payments (24 months)
Legal Aid Ontario
Toronto, ON
- Contract
Working collaboratively across the organization, the Director drives cross-functional projects, leverages data and performance metrics to support decision-making, and promotes sustainable…
Added 5 hours ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 5 hours ago
FH
Manager, Access, Care & Transitions
Fraser Health
Surrey, BC
- Temporary
Designs, develops, implements, and evaluates bed allocation management systems in collaboration with the Director, for non-acute bed resources (Long Term Care, Assisted Living, Convalescent…
Added 6 hours ago
M
Marketing Manager, Member Marketing & Growth
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…utilization across the Group Benefits portfolio. Reporting to the Director, Member Marketing & Growth, this role develops integrated marketing strategies and servicing communication that…
Added 8 hours ago
M
Director, Brand
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Reporting to the AVP, Brand, Marketing Strategy & Operations, the Director, Brand is a key leadership role within the Manulife Canada Segment marketing team. The Director will lead the…
Added 8 hours ago
LH
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Thorold, ON
- $18.42 to $27.02 CAD / hour
- Full-time
…feel valued and have the support of our understanding Clinic Director? If so, come and join us at Lifemark Physiotherapy, Canada’s premier, largest, and most comprehensive healthcare…
Added 8 hours ago
IH
Administrative Assistant | Medical Administration
Interior Health Authority
BC · British Columbia, Canada
- Full-time
…documentation, financial reports, projects, education sessions, and communications while maintaining a high level of professionalism and confidentiality. Strong computer skills are…
Added 8 hours ago
CS
Program Manager, Data and Agri-food Standards/ Responsable de Programme, Normes Relatives aux Données et au Secteur Agroalimentaire
Canadian Standards Association
Calgary, AB · Ottawa, ON · Toronto, ON · Montreal, QC
- $116,230 to $152,555 CAD / year
- Full-time
CSA Group Standards Division has an opportunity for a Program Manager, Data and Agri-food, reporting to the Director, Data and Agri-food Standards. The Program Manager (PGM) is responsible…
Added 9 hours ago
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Human Resources Generalist
GFL - Sewer Technologies Division
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…HR support across regional operations. Reporting to the HR Director, this role acts as a primary point of contact for operational leaders, supervisors, and front-line…
Added 9 hours ago
NP
Social Media Coordinator
Northland Properties
Vancouver, BC
- Full-time
Reporting to the Director of Social Media & Communications, this role will be responsible for content publishing for Northland Properties and our associated hospitality brands, including…
Added 9 hours ago
BE
Director, Strategic Communications
BC Energy Regulator
Fort St. John, BC
- Full-time
The Director, Strategic Communications (Director) is accountable for the BCER’s enterprise strategic communications, reputation management, public affairs, and issues management programs in…
Added 10 hours ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Director of Marketing, the Digital Performance Manager plays a key role in the growth, reach, and success of the Lacroix Medical Group.

Open Text Corporation

Client Success Services Program Manager

Waterloo, ON, Canada

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Job details

Education: Bachelor’s degree
Experience: 8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Posting language: English
Posted: Oct 28, 2026

Original job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Your Impact

As a Client Success Program Manager in Waterloo, ON, you will report to the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client Success programs that drive Client adoption, value realization, retention, renewals, and growth across OpenText’s Cloud portfolio.

You will combine Client Success Management, CS Operations, Project/Program Management, data, and AI to help evolve and scale the Client Success organization. You will be Client-obsessed, supporting Clients directly when needed and continually innovating services based on Client feedback and operational metrics.

Partnering across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital teams, you will:

Lead the design, implementation, and continuous improvement of Client Success programs across the Client lifecycle.
Develop scalable frameworks for onboarding, adoption, value realization, renewal readiness, retention, and expansion.
Establish program objectives, success criteria, governance models, measurement plans, and risk-management approaches.
Manage multiple cross-functional programs while ensuring alignment with corporate objectives.
Design and optimize Client journeys, lifecycle stages, milestones, success outcomes, and engagement programs for key SaaS Client segments.
Identify opportunities to improve Client experiences, reduce friction, and increase adoption.
Develop and improve Client Success processes, workflows, operating models, data quality, and reporting capabilities.
Identify and implement opportunities for automation and process optimization, including AI-enabled solutions.
Develop scalable digital Client engagement strategies, automated Client journeys, campaigns, and segmentation models aligned to Client needs and business value.
Partner with operational teams to optimize Client Success platforms, CRM systems, reporting tools, and digital engagement solutions.
Define and manage Client Success performance metrics and indicators, including Client health, adoption, retention, renewal, engagement, and expansion trends.
Develop executive-level dashboards, KPIs, scorecards, and reporting frameworks that generate actionable business insights.
Establish leading indicators to proactively identify Client risk and growth opportunities.
Lead cross-functional working groups and governance meetings while communicating program status, outcomes, risks, and recommendations to senior leadership.

Success in this role includes developing repeatable and measurable Client Success programs, improving operational efficiency through automation and process optimization, increasing Client adoption, retention, and expansion, strengthening Client health and business insights, aligning Client journey strategies across teams, and enabling Client Success teams to focus on high-value Client interactions.

What the Role Offers

This role offers the opportunity to:

Play a highly visible role in shaping the evolution and scalability of OpenText’s Client Success organization.
Build measurable Client Success programs that improve adoption, retention, renewals, expansion, and value realization.
Partner broadly with leaders and teams across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital.
Influence Client strategy and organizational effectiveness without direct authority, aligning teams around shared Client outcomes.
Apply automation, AI-enabled solutions, Client data, analytics, and digital engagement to improve Client experiences and operational efficiency.
Strengthen Client health and business insights while helping Client Success teams focus on high-value Client interactions.
Drive strategic initiatives that improve both Client outcomes and organizational effectiveness across OpenText’s Cloud portfolio.

What You Need to Succeed

8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
5+ years leading complex, cross-functional strategic initiatives with measurable business outcomes.
Demonstrated experience designing and scaling Customer Success programs across onboarding, adoption, value realization, retention, renewals, and expansion.
Experience partnering with executive stakeholders across Customer Success, Sales, Product Management, Marketing, Support, Renewals, Finance, and Operations.
Expert knowledge of program management methodologies, governance models, risk management, prioritization frameworks, and change management practices.
Exceptional stakeholder management and executive communication skills, with demonstrated ability to influence and drive alignment without direct authority.
Deep understanding of Customer Success operating models, customer journeys, success plans, adoption frameworks, value realization methodologies, customer health frameworks, risk indicators, and expansion opportunity programs.
Strong understanding of Customer Success metrics, including NRR, retention, adoption, customer health, renewal rates, and expansion performance.
Advanced ability to develop executive dashboards, KPIs, scorecards, and operational reporting frameworks.
Experience with Gainsight, Salesforce, Dynamics, Tableau, Power BI, or similar platforms.
Experience evaluating and implementing AI-enabled solutions that improve customer experiences and operational efficiency.
Bachelor’s degree required; MBA preferred.
PMP, Agile, Scrum, Prosci, or Customer Success certifications are strong assets.

The ideal candidate is a strategic, customer-obsessed leader who combines deep Customer Success expertise with strong program management discipline, operational excellence, data-driven decision-making, and executive influence.

One Last Thing

OpenText is more than just a corporation; it’s a global community where trust is foundational, the bar is raised, and outcomes are owned. In this role, you will bring together Client Success expertise, program management discipline, operational excellence, data-driven decision-making, and executive influence to build scalable programs that create measurable value for Clients and the business. Join us in our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160- $108,240 annual base salary plus bonus; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Program Manager will design and optimize Client Success programs to drive adoption, retention, and growth across the Cloud portfolio. They will lead cross-functional initiatives, implement AI-driven process improvements, and develop executive-level reporting to enhance customer health and business outcomes.

Requirements

Candidates must have over 8 years of experience in Program Management or Customer Success within a B2B software environment, including 5 years leading complex strategic initiatives. A Bachelor's degree is required, and proficiency in CRM and data platforms like Salesforce or Gainsight is essential.

Skills

Program management
Customer success
SaaS operations
Data analysis
AI-enabled solutions
Stakeholder management
Executive communication
Change management
Risk management
Customer journey mapping
CRM systems
Performance metrics
Business intelligence
Process optimization
Cross-functional leadership

Benefits

Variable compensation
Commission opportunities
Vacation entitlement
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Customer Success
SaaS
Cloud Portfolio
AI
Automation
Gainsight
Salesforce
Dynamics
Tableau
Power BI
NRR
KPIs
Change Management
Governance
Risk Management
Customer Journey
Data Analytics
B2B Software
Operational Excellence
Executive Dashboards
Value Realization
Retention
Expansion
Onboarding
PMP
Agile
Scrum
Prosci
MBA

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